Knowledge worker according to Corporate Finance Institute (2018) refers to those high-level workers who put in practice theoretical and analytical skills that are obtained from their conventional training to come up with products and services for an organization. A knowledge worker is considered very important because of their high productivity and innovativeness. Knowledge workers in an organization could include but not limited system analysts, programmers, researchers and even web designers just to mention a few. In a business environment, knowledge workers are differentiated from other laborers in the organization by their ability to think through and help the organization solve complex problems.
2).Business process problems- Gap model
This is also known as Service Quality model. It is a process model used in the comparison of the customer expectations and the actual performance of the organization towards satisfying the customer. The model evaluates the performance of the organization in line with the expectations of the clients (Dhanalakshmi, Rajini, and Kanimozhi, 2018). Dhanalakshmi et al. (2018) further identify that the model focuses on ways of identifying, understanding and improving operational processes in an organization. The organization should also identify main problems associated with customer service and offer reliable services that are customer centered whilst being mindful to measure their level of satisfaction.
Cause-effect diagram refers to a visualization tool that is used by organizations to identify, sort and present possible problems the organization may encounter in the line of business (Au.af.mil, 2018). This tool is used to determine the root causes of problems which are deliberated upon by a select team by the organization hence encouraging participation in an organizational setting. It also helps the team to identify possible variations in a business line and instituting possible courses of action to deal with the variations. In developing a cause-effect diagram, the interaction between the causes and specific effect on the process are given special attention.
4).Process scoping diagrams
Process scoping refers to that part of project planning that is concerned with the determination and documentation of a hierarchy of project goals, determine project deliverables, identifying activities/tasks to be conducted and achieved, determining project timelines and the costs associated with the project (WhatIs.com, 2018). Process scope is important because it helps the team to understand the boundaries of the project undertaken, identifies each team with their responsibilities within the process, and also sets up a basement for evaluation of the completed task. Scoping also helps the project team to make sound decisions and remain focused during the execution of the project.
5).Process flow diagrams
Process flow diagrams refer to the list of enterprises that are involved with the aspect of defining the undertaking of a business entity. The process flow diagrams try to identify “who” is responsible in undertaking “what” “why” and the “where” aspects of the business interaction (Wiley.com, 2018). The process also helps the business entity to understand the channels of success for the business entity. The main goal of process flow diagrams is to aid businesses in being effective in undertaking their responsibilities. The business process diagrams should be designed using simple symbols easy to understand representing different activities in the business.
Au.af.mil. (2018). [online] Available at: https://www.au.af.mil/au/awc/awcgate/navy/bpi_manual/mod5-c-ediag.pdf [Accessed 13 May 2018].
Corporate Finance Institute. (2018). Knowledge Workers - Who They Are and What They Do. [online] Available at: https://corporatefinanceinstitute.com/resources/knowledge/other/knowledge-workers/ Accessed 13 May 2018].
Dhanalakshmi, U., Rajini, R. and Kanimozhi, S. (2018). [online] Iosrjournals.org. Available at: https://www.iosrjournals.org/iosr-jbm/papers/ncibppte-volume-1/1027.pdf [Accessed 13 May 2018].
SearchCIO. (2018). What is project scope? - Definition from WhatIs.com. [online] Available at: https://searchcio.techtarget.com/definition/project-scope [Accessed 13 May 2018].
Wiley.com. (2018). process flow diagram. [online] Available at: https://www.wiley.com/legacy/wileychi/innovate/website/pages/atoz/processflowdiagram.htm [Accessed 13 May 2018].