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Introduction To System Design: Mexican Restaurant

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Question:

Discuss about the Introduction to System Design for Restaurant.

 

Answer:

Introduction

The report is focused on a Mexican Restaurant franchise named Picoso and they have decided to move to the mobile-based system for good, for the development of the company (Wen, et al. 2014). The web-based food ordering service will be converted to the mobile-based food ordering service and this will serve the purpose of the enterprise. Besides all that, they have too planned to ship the food items to the respective customers' house.

The report will showcase the benefits that the mobile-based platform has to offer to Picoso using the existing web-based system. The work breaks down structure here has to offer various criteria of the mobile-based food ordering services in the following report. The WBS will let us know the project phases and the attributes and those can prove beneficial to build the prototype model that will ease Picoso software developers to develop the software for them that can provide the company with the required benefits. Picoso has planned to develop the in-house mobile application that will be detailed in the report.

 

Advantages of mobile apps over web-based apps

The mobile based applications have quite popular in recent times and almost all the users are now using the technology to make their life easy and luxuries. All the users can have their favourite items at their fingertips with the aid of the mobile applications they can get what they want sitting at home (McWherter and Gowell 2012). The mobile based applications are more user-friendly and they are built in such a way that the customers can enjoy the applications with ease and more conveniently. The Dominos Us and the Starbucks have been highlighted in the report and they and their customers have been benefitted by the mobile applications. The software develops the applications so that that can attract the customers and all the customers irrespective of ages can use the applications (Bharadwaj, et al. 2013). Picoso has followed the footsteps, they want to enjoy the mobile application services that can benefit them, that can enhance the market share and the market size. The customers can now the best quality food items from one of the best restaurants and the foods are at their fingertips (Zhao and Balague 2015). Moreover, the mobile application can provide them with the benefits to connect with the customers all day long, can order foods anywhere anytime. The customers or the users will not have to go here and there and they will not have to stand in the line to order and get the food items, when the users are hungry or willing to order any food items they simply can pick up the phone, call and order the items they want.  Besides all that, there is another facility that the users or the customers can get, and that is the location-based characteristics (Kim, et al. 2013). This facility can enable the Picoso to locate the customers or the clients' location and in this way, the data can help to keep track of the regions from where the customers are ordering food items, this can facilitate the delivery boy while delivering the food items. Picoso can learn which regions prefer their products and can learn the customer base. The users of Picoso can connect with the restaurant all day and night, they can get the 24x7 services that seems quite not possible in case of web-based applications. The users can order food items while they are travelling. They can get the facility to order foods from any kind of places according to their convenient times; the college students can order the food items from the college premises, the school students from the schools and the office workers from the office premises. The mobile based applications also have the secure payment facility. They have got the secured network where they can transact the payment via mobiles. This makes the mobile applications more convenient and cost-effective. Picoso via these apps can keep records of the customers’ details about the foods they order and the foods they prefer. Thus Picoso knowing all the preference can provide discounts and in this way both the users and the Picoso’s employees can get the benefits, this can help them to learn the existing market demands and the market overall scenario, the foods which are popular can be learnt by the ordering habit of the customers and the foods they take. The home delivery service can give them the edge by which they can stay ahead of their competitors. Thus mobile applications can really benefit them, can make the services effective and agile all the aspects have been showcased.

Starbucks is the leading coffee retailer facilitates the customers with the mobile applications especially the iPhone applications. The iPhone has the capability to enhance the market, to enhance the business procedures relatively easy. The customers even have the facility to pay the bill in a secured manner with the aid of phone banking. Seeing Starbucks, Picoso too can take the example and can develop a secure tunnel to make the whole money transaction safe and secure (McWherter and Gowell 2012). This can help them to earn the customers’ trust. Also, they can protect themselves from the attackers;' attack. Thus the mobile applications can improve the restaurant services and the quality of life of the customers.

To get the enhanced services the developers of Picoso must build the website keeping in mind the benefits aspects of the customers. They must deliver the items to the users in such a way so that they can enjoy hassle-free services with least affordable price. The customers after ordering the item, the ones from Picoso will confirm the order after that Picoso will start preparing the food. In turn, the cook must provide the time within which they will prepare the food and they deliver (Saarijarvi, Mitronen and Yrjola 2014). Thus Picoso will have to provide the scheduled time that can earn the trust of the customers. Also, in turn, the users can study every move of Picoso from preparation of food to delivery of the products. They must be punctual regarding this.

Another example that has been showcased in the report is the Dominos US. They have been quite successful in conducting the business activities over the mobile platform and the about 1 million users have downloaded the app and using the facility, that shows the benchmark of the company. Picoso should be motivated and start their own mobile applications by which they will serve the users for good.

 

The WBS structure of the Picoso application

The work break down structure elaborates every detail of the applications which they want to develop and they want to take advantage of. The employees and the workers of Picoso can have the bigger view of the insider activities of the company. The hierarchical decomposition here can help to successfully accomplish the project in due time with maximum efficiency providing maximum productivity. The front-end development involves the user interface of the application that can help Picoso to get the desired result. The WBS for the front end development has been elaborated in details below-

WBS

Task Name

Duration

Start

Finish

0

Developing Picoso mobile app

23 days

Thu 10/19/17

Mon 11/20/17

1

   Process Group starting

6 days

Thu 10/19/17

Thu 10/26/17

1.1

      Project Sponsor to be identified

2 days

Thu 10/19/17

Fri 10/20/17

1.2

      Meeting to be conducted

4 days

Mon 10/23/17

Thu 10/26/17

2

   Process Group Plan in details

5 days

Fri 10/27/17

Thu 11/2/17

2.1

      The project roadmap

4 days

Fri 10/27/17

Wed 11/1/17

2.2

      Project Risk Management

1 day

Thu 11/2/17

Thu 11/2/17

3

   Process Group Running

4 days

Fri 11/3/17

Wed 11/8/17

3.1

      The project work initiation

2 days

Fri 11/3/17

Mon 11/6/17

3.2

      Team analysts to be hired

2 days

Tue 11/7/17

Wed 11/8/17

4

   Proper monitoring of the process group

4 days

Thu 11/9/17

Tue 11/14/17

4.1

      Detailed monitoring of the project work

2 days

Thu 11/9/17

Fri 11/10/17

4.2

      The scope creep to be maintained

2 days

Mon 11/13/17

Tue 11/14/17

5

   Process Group closure

4 days

Wed 11/15/17

Mon 11/20/17

5.1

      Post-implementation examination

2 days

Wed 11/15/17

Thu 11/16/17

5.2

      Proper documentation of the project work

2 days

Fri 11/17/17

Mon 11/20/17

Table 1: The WBS of Picoso

(Source: Created by author using MS Project)

The front end development is important for every enterprise and Picoso is no exception. The app must be user-friendly and should be developed keeping in mind so that every user can use the app. Therefore, proper design, development, execution is an absolute necessity. Testing phases associated with WBS have been detailed in the report and based on the testing the app is customized and the performance of the application can be measured by the prescribed WBS structure.

Table 1: The WBS of Picoso

(Source: Created by author using WBS schedule pro)

 

Recommendations for Picoso mobile application

The in-house applications are those applications which can be modified at the time of development procedure. The recommendations for Picoso are-

  1. The mobile application must be made-up in a way such that it can give a recommendation of food items which they like and want to buy, should recommend the latest food items which are currently very popular in the market.
  2. The mobile app must be user-friendly and the interface of the application must attract the users and foods should be displayed clearly and distinctly so that they can attract the customers that can increase the sales process.

The payment must be made using the secured channel or the secured gateway so that the money transactions remain safe and secure.

 

Conclusion

It can be concluded from the above discourse that the mobile applications can give Picoso the edge by which they can furnish the business operations within their premises. The smartphone and the advanced internet connectivity have added a feather to the business, the mobile application of Picoso can ease the life, can make the life of their customers more luxurious, the users can enjoy foods simply sitting in the drawing room. The users just do not have to visit the restaurant, they get the same taste food relaxing at home. They have the facility to transact money online securely with the aid of mobile online banking. The users can enjoy the services whole day and they have also the ability to cancel the order. Various phases and various deliverables have been showcased in the report. The breakdown structure has been elaborated in details in the report and the work break down structure has focused on building front-end development of the application. Thus this report can conclude that the mobile applications can make a significant enhancement to Picoso's business operations.

 

References

Bharadwaj, A., Sawy, O. E., Pavlou, P. and Venkatraman, N., 2013. Digital business strategy: towards a next generation of insight. s.l.:s.n.

Kim, E., Lin, J. and Sung, Y., 2013. To app or not to app: Engaging consumers via branded mobile apps. Journal of Interactive Advertising, Volume 13(1), pp. 53-65.

McWherter, J. and Gowell, S., 2012. Professional mobile application. s.l.:John Wiley and Sons. .Saarijarvi, H., Mitronen, L. and Yrjola , M., 2014. From selling to supporting-Leveraging mobile services in the context of food restauranting. Journal of restauranting and consumer services, Volume 21(1), pp. 26-36.

Wen, D. et al., 2014. In: June Gamification design for increase customer purchase intention in a mobile marketing campaign app.. s.l.:Springer,cham, pp. 440-448.

Zhao, Z. and Balague, C., 2015. Designing branded mobile apps. Fundamentals and recomendations, Volume 58(3), pp. 305-315.

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