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ISY2004 Information Systems Project Management

tag 0 Download 13 Pages / 3,242 Words tag 09-11-2020


The project’s objective is to achieve higher customer service rates and the subsequent benefits from such, as increased retention from customers, higher customer conversion rates and improved internal process, all of which through the implementation of a new Customer Relationship Management (CRM) system, and its integrations with current system, processes and procedures. In order to accomplish that, the following items must be analysed:

Gantt Chart

Work breakdown Structure (WBS)

Critical Path and network diagram

Resource table


RACI table

Risk management

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Total 13 pages

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