ISYS6014 Knowledge Management And Intelligent Systems

This assessment is designed to provide student(s) with experience in critically, creatively and reflectively, reviewing and recording the main key points and their thoughts about material from textbook(s), Journal articles and the Internet. In addition, this assessment will encourage student(s) to keep up-to-date with their readings and their visits to WWW sites, which are related to the unit. Journal is not only a summary of the reading but we are seeking student(s) reactions to the material provided in these sources. For more information, please check the unit outline.

Article 1

Clark, Stephen C., and Theodora Valvi. "Knowledge Management in Practice." In Wireless Mobility in Organizations, pp. 53-71. Palgrave Macmillan, Cham, 2018.

 

Article 2
Dibsdale, Charles. "The Knowledge Management Perspective." In Advances in Through-life Engineering Services, pp. 83-94. Springer, Cham, 2017.

 

Article 3
Donate, Mario J., and Jesús D. Sánchez de Pablo. "The role of knowledge-oriented leadership in knowledge management practices and innovation." Journal of Business Research 68, no. 2 (2015): 360-370.

Answer

Identification and discussion of research methods

The report is prepared to discuss about the management of knowledge and intelligent systems through the assessment of various articles presented to us to accomplish the goals and objectives. The topic will illustrate how the knowledge management practices and role of knowledge oriented leadership can assist in managing the business procedures properly and foster innovation all throughout.

According to Clark, Stephen and Valvi (2018), the first article provides an insight of the knowledge management in practice to ensure that proper data and information are delivered to the people at the right time for maximization of profit and understand the existing and present potential markets. This will facilitate the innovation process and also manage the knowledge practices for ensuring strategic vision, flexibility and management of resources, both financial and human resources successfully (Clark, Stephen and Valvi 2018).

Based on article presented by Donate, Mario and Jesús (2015), the study has been done with the use of survey methodology and it ensures collecting primary data for the purpose of empirical analysis. One of the technology firms could be chosen though where the knowledge management and intelligent systems are the mostly used. This can not only be beneficial for using the exploration and exploitation purposes, but would also create more scopes and opportunities for implementing the knowledge management strategies and also ensure that the leadership and HR management aspects facilitate the knowledge management practices effectively (Donate, Mario and Jesús 2015). The surveys are conducted, as it can be seen from the article, for improving the research methods’ effectiveness through assessment of data and information in the form of responses obtained from the individuals engaged during the survey process. The statistical analysis and testing of hypothesis are also considered as major components of the research methods that can determine the correlation between the constructs, furthermore manage strong commitment for the KM creation practices and bring noteworthy results (Sian Lee and Kelkar 2013).

Arguments/Findings

The report will also present the methods of research, arguments made by authors, evidences obtained by comparing the findings of the different articles, furthermore provide own opinions and ideas for researching the subject properly (Dibsdale 2017). The various findings are as follows:

• The arguments of the author mainly illustrate about their views and opinions regarding the practices of knowledge management.
• According to the author, the goal of knowledge management is to organize or manage the important data and information and deliver those to the people for enabling innovation and maximize the profit level of the organization
• The knowledge management system or KMS creates an impact on the organization’s management structure, creativity, technology and fosters innovation all throughout as well
• The researches conducted by researchers stated the social process of knowledge management system facilitates the business processes and managed better flexibility along with strategic vision and focus on the organizational goals and objectives
• The tacit knowledge is based on the skillful actions undertaken for doing something for the benefit of the organization (Botha, Kourie and Snyman 2014)
• The Data Information Knowledge Wisdom model enables combining data and information for perceiving through human senses and behaviors
• The information and communication technology has played a vital role in enhancing the efficiency of knowledge management system
• According to Donate, Mario and Jesús (2015), knowledge oriented leadership is essential for knowledge management practices though it sometimes becomes difficult for the managers and so optimal adjustment to the organizational factors is essential

Evidences

Though the arguments mainly devised the benefits obtained from the implementation of knowledge management system and improving the skills and abilities of the employees to facilitate the workforce, still there have been few issues (Nasiri, Ansari and Fathi 2013). The problems according to Donate, Mario and Jesús (2015) include considering the knowledge management as a decision making aspect. The ICT systems only address a significant portion of the needs required to make a KMS function properly. According to Dibsdale (2017), one of the most important issues could be the lack of intellectual capital and experts needed to manage the KMS successfully. The knowledge management considers management of data and information properly and deliver those to the most important individuals at the right place and time (Donate, Mario and Jesús 2015). It is also the duty of the organizations to make sure that the quality of information is good for assisting in the process of decision making, furthermore keep the information reliable, effective and secured all throughout the life cycle of the service. Clark, Stephen and Valvi (2018) also argued that the Data Information Knowledge Wisdom Model or DIKW helped in managing data and information that are sensed by the people and has been obtained for gaining an insight about the various activities associated with the business operations. The ICT has made changes to the data and information and ensured that the process of decision making is successful and noteworthy (Clark, Stephen and Valvi 2018). Still the author believed that there were certain issues related to the exchange of codified explicit knowledge including the misinterpretation of codified knowledge and misinterpretation of human tacit skills, which has also led to lack of understanding human behaviors and hindering the decision making (Holtshouse 2013).

Observations

From the subject of the topic, I have understood gained various thoughts in the form of information related to the cultural aspects within the organization that support the knowledge facilitation.   The implementation of knowledge management system can be successful with the development of a positive work culture, furthermore ensure sharing and exchange of information and knowledge among the individuals (Del Giudice and Maggioni 2014). Leadership skills and knowledge are essential for the facilitation of knowledge and manage big data along with the development of Internet of Things to transform the organization. With the advancement of technology and increase use of internet, wireless smart sensors are introduced that can decrease the cost of managing assets and at the same time, connect the most important business aspects with the internet technology. This would surely give the business a direction to achieve the goals conveniently and within quick time. Often the issues arise regarding the lack of ability to organization to put efforts for obtaining relevant knowledge and attain competitive advantage in business (Becerra-Fernandez and Sabherwal 2014). The knowledge management system should be implemented for storage, retrieval, transfer and management of knowledge for improved organizational performance through leveraging of existing knowledge and ensuring proper share and exchange of information and knowledge to manage the resources effectively. From my perspective, the designing of KMS is dependent upon the way human resources are managed along with identification of issues related to the lack of morale and engagement of employees. I personally think that the implementation of KMS has improved the business efficiency through technological advancements and facilitated the learning aspects to promote innovation (Wang, Noe and Wang 2014). The KMS has also reduced the level of uncertainties and made sure to evolve the business processes through consideration of different entrepreneurial organizations like clan based, expert based and charisma based.

Conclusion

The report was prepared to present information and arguments based on the findings of the researcher by assessing the four different articles related to the knowledge management in practice. The knowledge management practices derived certain benefits  and that was already stated by the authors, though few of the others argued the fact that there were certain issues associated with the knowledge system, which should be resolved. By overcoming these issues, the knowledge oriented leadership could also facilitate the knowledge creation, knowledge management practices and fostered innovation at various levels f the organization with much ease and effectiveness.

References

Becerra-Fernandez, Irma, and Rajiv Sabherwal. Knowledge management: Systems and processes. Routledge, 2014.

Botha, Antonie, Derrick Kourie, and Retha Snyman. Coping with continuous change in the business environment: Knowledge management and knowledge management technology. Elsevier, 2014.

Clark, Stephen C., and Theodora Valvi. "Knowledge Management in Practice." In Wireless Mobility in Organizations, pp. 53-71. Palgrave Macmillan, Cham, 2018.

Del Giudice, Manlio, and Vincenzo Maggioni. "Managerial practices and operative directions of knowledge management within inter-firm networks: a global view." Journal of Knowledge Management 18, no. 5 (2014): 841-846.

Dibsdale, Charles. "The Knowledge Management Perspective." In Advances in Through-life Engineering Services, pp. 83-94. Springer, Cham, 2017.

Donate, Mario J., and Jesús D. Sánchez de Pablo. "The role of knowledge-oriented leadership in knowledge management practices and innovation." Journal of Business Research 68, no. 2 (2015): 360-370.

Holtshouse, Dan K. Information technology for knowledge management. Springer Science & Business Media, 2013.

Nasiri, Sara, Fazel Ansari, and Madjid Fathi. "Dynamics of knowledge assets and change management perspectives." In Electro/Information Technology (EIT), 2013 IEEE International Conference on, pp. 1-6. IEEE, 2013.

Sian Lee, Chei, and Rujuta S. Kelkar. "ICT and knowledge management: perspectives from the SECI model." The Electronic Library 31, no. 2 (2013): 226-243.

Wang, Sheng, Raymond A. Noe, and Zhong-Ming Wang. "Motivating knowledge sharing in knowledge management systems: A quasi–field experiment." Journal of Management 40, no. 4 (2014): 978-1009.