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IT As A Function Of Business Organization

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IT as a function of business organization is experiencing a major shift at present days. Therefore, IT based organizations transits from a cost centre to value generator in order to create new ways for performing business. IT4IT is a vendor-natural standard reference architecture as well as value chain-based operating model to manage IT business. Present report explains background as well as justification of adopting IT4IT at Delta Lloyd and adoption road map that presents overview of the implementation process. In addition, challenges faced for adopting IT4IT in the organization is discussed in the study. Recommendations are provided to improve IT service management at Delta Lloyd through adopting IT4IT in the organization.

Background and justification of IT4IT adoption

The Open Group IT4IT has aimed to develop, evolve as well as drive adoption of IT4IT Reference Architecture. Bombaro (2016, p.553) stated that it provides perspective guidance to design, manage service and acts as a source in a business framework based on value chain, which is called as IT Value chain. Organization of IT value chain makes professionalism as IT to the level of differ key departments like Supply chain and Finance. Data driven for IT4IT Reference makes able for agile enhancement. It brings increased focus on IT for getting appropriate outcomes in business. IT4IT standard provides a standard reference model for DevOps tool-chain.


Ferbežar, PirihSvetina&Lutar (2014, p.277) commented that IT4IT identifies queues that are found in managed in IT environment. It facilitates proper visibility into the work-in process. Along with these, IT4IT provides meaning to reconcile Kanban with traditional procedure framework for organizations. Adoption of IT4IT framework provides mapping of Scale Agile Framework that makes the concept into a traditional project as well as project management. The Open group IT4IT standard is durable as well as flexible for IT operating system that manages business of IT. It also helps to keep pace with effective innovations of technology in order to manage risks in the organization.  

Adoption road map

Filbert (2016, p.199) mentioned that IT4IT enables choreography of four-high level of IT value streams. It offers perspective guidance in order to design products as well as services, which can be delivered through defining functions and applications elements along with data with relationships. There are four value streams for strategy to make plan for portfolio. In addition, needs to deploy and request in order to fulfill and identify correct system to run is considered in the process (Kamwaet al. 2016, p.201). Each of the value chain is broken down, which manages data objects. As IT4IT is one of the most complete IT references architecture that come across and makes true value. It lays for integrating established standard like TOGAF, ArchiMate, COBIT as well as ITIL. It is required to keep an approach that is based on handy IT4IT to manage business of IT guide.


There are several steps for implementing IT4IT in the organization. In preliminary phase, it is required to take initiative to assign the ownership. It is crucial to identify the key roles within IT based organizations to manage the process as well as applications to support the value streams of IT4IT. The major utilization case of reference model is required to compare with the baseline state of the organization (Knapp & Brower,2014, p.465). The framework recommends as the baseline that state to the model through utilizing the AchiMate notation. It is included in the part of As-Is analysis. To-Be architecture is the target architecture that can be modeled in ArchiMate notation. After that, it is crucial to analyze the gaps and identify the opportunities as well as solutions along with migration.

Challenges faced for adopting IT4IT adoption

Latham & Kearns (2016, p.6) asserted that IT4IT makes specification of a framework to procure and implement the functions required to execute IT. However, ITIL along with frameworks are already are in service (Yua&Raubal,2016, p.240). It does a great job to explain the process of service management as well as relationships that creates link and develop with them.  The value chain-based model for operating speaks to the value of business and not operational practices. IT4IT is an open standard that is developed by Open Group that opens for participation by people (The Open Group, 2017). In this case, ITIT along with others are included in the space (Lussier, 2015, p.312). The particular standard is designed from start in order to watch big picture. It makes balance with the value streams of IT value chain.

There are several things considered for every person. The tool vendors and customers have advantages for gaining huge investments in the platforms of commodity. It provides vendors a standard architecture for tools of next generation and move to quick versions such as service desks (Scott, 2016, p.17). However, functionalities like cloud brokering remained to be seen.


Outcomes of IT4IT adoption

Stenis (2013, p.80) mentioned that use of assets and cost transparency and transparency of cost helps to renew contracts and management can be achieved with the help of IT4IT framework. Service of information and functional along with integration models are generally utilized to look holistically from the standpoint of business. In digital enterprise, complexity as well as pace of changes its mind boggling.

The hybrid architecture and new sourcing models along with new sourcing models are included in the process of implementation. IT environment framework is important to be considered that makes challenge for maintaining the control at the time of maintaining the agility as well as flexibility required for digital environment. Adoption of IT4IT framework envisions developing the services across the development of operations based on IT in the organizations. It is supported through making integrating automation. It uses common framework across the value chain and make portfolio for investment to delivery as well as management of IT operation at Delta Llyod (The Open Group, 2017). Cloud services as well as multi-provider operations are included in the outsourcing operations of adding new degrees to the complexity to IT service management. It makes control of the services from end-to-end value chain model. The level of standardization is required to include in the dynamic management of multisource network. 

Framework is prescribed by it through using data in functional service as well as integration models in order to create value by using the service portfolio as well as integration model for the service of portfolio across its lifecycle. Based on the value chain concept of Michael Porter, the framework detects core areas of the activities, which helps to manage the result in optimized way (Takala, 2015, p.284). The areas are helpful to cover various stages of planning and developing as well as running IT services. Adopting of the framework is helpful to remain competitive in the business that continuously deliver value to make faster of the process and manage the changing landscapes of suppliers in the organizations. It helps the organization to improve interoperability in the environment in sighting the cost, value, risk as well as performance in the organization.



It is important to analyze the adoption of IT4IT framework that can be helpful to provide recommendations in order to improve their service. Organizations can start IT4IT journey through using the assets and tools properly. IT4IT Reference Architecture needs to be used properly in order to detect the gaps with respect to present state.  Using the information can be helpful to achieve the desired target in business. It can be achieved through identifying the KPIs as well as other metrics required to capture in business. In addition, the organizations require using the IT value streams in order to determine as well as predict business results in the line with desired target state. In order to overcome the areas needed for improvement must be engaged in the finding solutions. There are different levels of taking strategic decisions like forecasting demand for the services. In addition, it is required to take proper steps for implementing the framework that would be helpful to improve the service in the organization.


From the above discussion, it can be concluded that adoption of IT4IT Reference Architecture helps to focus on defining, sourcing as well as consuming the IT business through managing the functions by looking holistically at IT value chain. IT4IT Reference Architecture is technology natural IT management framework that looks at the activities of IT value chain in integrated way. Adoption of IT4IT can provide benefits like return of investment and create value to create internal as well as external customers. Hence, it is important to ensure the full visibility as well as traceability of the service from end to end. Increased levels of change the complexity of IT landscape and obtain better control of landscape in the organization.



Bombaro, C., 2016. The Framework is elitist. Reference Services Review, vol. 44, no.4, pp.552-563.

Ferbežar, I., PirihSvetina, N. &Lutar, M., 2014. The Common European Framework of Reference: a reference for Slovene. Linguistica, vol. 54, no.1, p.277.

Filbert, N., 2016. Management: Framing the Framework: The Rigorous Responsibilities of Library and Information Science. Reference & User Services Quarterly, vol. 55, p.3, p.199.

Kamwa, I., Jain, A., Samantaray, S. & Geoffroy, L., 2016. Synchrophasors data analytics framework for power grid control and dynamic stability monitoring. Engineering & Technology Reference., vol. 15, p.3, p.201

Knapp, M. & Brower, S., 2014. The ACRL Framework for Information Literacy in Higher Education: Implications for Health Sciences Librarianship. Medical Reference Services Quarterly, vol. 33, no.4, pp.460-468.

Latham, K. & Kearns, J., 2016. OKF-Ref: using the object knowledge framework to understand the reference experience. Reference Reviews, vol. 30, no.2, pp.1-7.

Lussier, D., 2015. Theoretical bases of a conceptual framework with reference to intercultural communicative competence. Journal of Applied Linguistics and Professional Practice, vol. 4,  no, 3, pp.309-332.

Scott, R., 2016. Part 1. If We Frame It, They Will Respond: Undergraduate Student Responses to the Framework for Information Literacy for Higher Education. The Reference Librarian, vol. 58, no.1, pp.1-18.

Stenis, P., 2013. Sources: Rethinking Information Literacy: A Practical Framework for Supporting Learning. Reference & User Services Quarterly, vol. 53, no.1, pp.79-80.

Takala, S., 2015. Book review: Criterial Features in L2 English: Specifying the Reference Levels of the Common European Framework. Language Testing, vol. 32, no.2, pp.283-287.

The Open Group 2017. Case Studies and Testimonials | The Open Group, viewed 25 March 2017, <>

Yuan, Y. &Raubal, M., 2016. Exploring Georeferenced Mobile Phone Datasets - A Survey and Reference Framework. Geography Compass, vol. 10, no.6, pp.239-252.

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