1. Define and explain the following terminologies
2. Suggest a list of information technology (IT) Key Performance Indicators (KPIs) and outline the advantages and disadvantages associated with IT KPI.
1. Business intelligence (BI)- The business intelligence is a technology driven set of strategies, applications, technical architectures, data and processes. It supports the presentation, analysis, dissemination and collection of the business information.
IT Agility- It is defined as a union of culture, mentality, perspective and process. It is a measurement of the responsive nature of an IT infrastructure to the threats, opportunities and other market stimuli.
SWOT analysis- SWOT is an acronym that stands for strength, weakness, opportunities and threats (Bull et al., 2016). It is an efficient audit tool which helps in the analysis and forming of any organization’s management and marketing strategy.
Strategic planning- It is a way of defining any organization’s strategy and direction which influences the decision making process. This has been done for the allocation of resources and extended control mechanism. Strategic planning focuses on implementation of those strategies.
Enterprise architecture- It refers to the conceptual blueprint defining the operations and structures of an organization. This blueprint intends to determine the ways through which the future and current goals are achieved in most effective fashion.
Management information systems- A MIS is a computerized database. It contains the financial information programmed and organised. It is done in a way of producing reports. It is often concerned with all the levels of management. It drives the effectiveness and efficiency of an organization (Laudon & Laudon, 2013).
MIS and DSS- MIS is a “computerized database” to keep financial information. It is programmed such that it generates reports regularly. These reports are created on operations at every level of the management in an organization.
The “DSS or Decision Support Systems” is the software-based systems which is interactive in nature. Its utility lies in helping the managers while making decisions. This is done while accessing huge amount of data created from different information systems related to each other.
Cloud infrastructure- It can be described as a virtual infrastructure which is accessed via internet or networks. It is a delivery model in cloud computing which is based on the products. It can be alternatively referred to as the on-demand services delivered through the Infrastructure as a Service (IaaS).
Data and text mining- This is a type of “text analytics” or the process of extraction of high-quality information from the data provided. With the help of “statistical pattern learning” of “data and text mining”, the high-quality data is acquired from the relevant documents.
DMS- Data Management System is a system which reduces the amount of paperwork digitizing the documents for better storing, managing and tracking of the records. This includes various versions which are modified and created by varied users.
Big data- It can be defined as the set of complex and huge data which cannot be analysed traditionally. The various challenges including storage, capture, analysis, transferring and sharing leads to its computational analysis for the revelation of trends and patterns related to it.
2. A list of Information Technology Key performance Indicators are
- Internet proxy performance
- Network manageability index
- Exchange server availability
- Server growth rate
- Web server availability
- Virtual server availability
- Server manageability index
- Phone answer service level
The setting of KPIs for any company helps it to analyse every aspect of the business all together with the growing revenue (Parmenter, 2015). A company cannot decide or depend only on the business sales. It also needs to keep a track of the fulfilment of the set of performance objectives. In addition, if the company is not able to select the right indicator for its business it may affect adversely.
3. SaaS or “Software as a service” is a centrally hosted software licensing delivery model. It licenses the software on a basis of some subscription (Rittinghouse & Ransome, 2016). It is also popularly known as on-demand services which was also formerly called Software plus service. Here, third-party provider makes host application available over the internet to the customers.
Saas can prove to be beneficial as it requires zero license fees and thus has zero initial investment. The provider sees out over all the issues of IT infrastructure which reduces cost related to hardware and software. Some disadvantages of Saas are also witnessed which are security concerns, performance of over internet and its compliance.
Bull, J. W., Jobstvogt, N., Böhnke-Henrichs, A., Mascarenhas, A., Sitas, N., Baulcomb, C., ... & Carter-Silk, E. (2016). Strengths, weaknesses, opportunities and threats: A SWOT analysis of the ecosystem services framework. Ecosystem services, 17, 99-111.
Laudon, K. C., & Laudon, J. P. (2013). Management Information Systems 13e.
Parmenter, D. (2015). Key performance indicators: developing, implementing, and using winning KPIs. John Wiley & Sons.
Rittinghouse, J. W., & Ransome, J. F. (2016). Cloud computing: implementation, management, and security. CRC press.