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ITC548 System Analysis

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Telehealth is a project introduced to improve access to quality healthcare in rural public hospital or health service. When healthcare professionals are separated by long distance make very hard for them to communicate to deliver a high-quality health or related processes, such as education. This project introduced as a way of information and communications technologies to overcome that distance.  Telehealth can be a real-time, convenient, and cost-effective alternative to the more traditional face-to-face way of providing healthcare, education and professional advice. It can help to remove many of the barriers currently experienced by health professionals and consumers, such as distance, time and cost, which can prevent or delay the delivery of timely and appropriate healthcare services and educational support. The objectives of using Telehealth are to improve patient outcomes, drive greater efficiency in the way health care is delivered and support the delivery of the quality health care across the state. Currently funding is being sought to build Telehealth project links urgent care centres across the rural Region with the emergency department at nearest hospital via videoconferencing. We will assume that the funding has been approved and that you are the business systems analyst assigned to scope out the project.

Refer to background information provided in Assessment 1 regarding the Telehealth project. In 2013 the Australian Government allocated a found to establish the Telehealth. The Government has funded a range of Telehealth projects currently underway, one of these projects is After-Hours Urgent Care Telehealth.

The After-Hours Urgent Care Telehealth project links urgent care centres across the rural Region with the emergency department at nearest hospital via videoconferencing. Medical and nursing staff in smaller rural services are supported in assessing and delivering care to patients that present after hours. Staff training and clinical governance protocols have been a key part in rolling out this project.

Complete the Following

Consider that funding has been approved for the After-Hours Urgent Care Telehealth project. You are the business systems analyst assigned to the project, you will need to produce: 

Stakeholder map

Draw stakeholder role names on a stakeholder map with 4 quadrants, Internal-Operation, Internal-Executive, External-Operation, External-Executive

For each stakeholder, describe why they have an interest in the project.


Create one questionnaire that you would send to one stakeholder group with an aim to help you identify further details about the environment, the problem area and/or how the system would operate to help solve the problem.

Identify which stakeholder you are going to send the questionnaire to.

Write an introduction statement that would go with the questionnaire explaining the purpose of the questionnaire.

Write 10 questions, either open and/or closed ended questions.

This should be written as a questionnaire that could be distributed.

Only write the questions, you should not write the answers.

Use Case diagram and descriptions 

Draw a use case model for the information system.

Write brief Use Case description for each Use Case in the diagram.

Write one fully developed Use Case description for one of the important Use Cases identified. Select an important Use Case that is a key part of the system, not a basic simple Use Case.

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