Write a business report based on the following Case Study (Adopted from M.Baron (2018) User-Centred Design Principles for IT Development Projects):
We are a team of E-Learning developers and we have been contacted by a highly successful college that is currently delivering its training programs exclusively via a traditional delivery mode (classroom/face-to-face delivery). The college however feels it is ready to tap into the lucrative marketplace of E-Learning. As of now – it has not moved its offerings online beyond having a simple billboard-style website.
The college wants to commission you to build the E-Learning Platform ‘’from scratch’’ and to assist in moving all of the courses online. Unfortunately, as they are new to the very concept of e-learning, they are happy to provide you with the budget (hopefully appealing enough for you to get on board), timeframe and scope for the project as well as with complete information about their current business environment (courses, students, resources, facilities etc.). And now…the ball is in your court!
You take a look at the college’s offerings. You really like the courses they are delivering. By accepting to take charge of the project, you will not only earn well, but will also do your modest share in turning the world into a better place by making low-cost yet high quality training courses more accessible. And the good news is – you already know about E-Learning. You have great knowledge of the E-Learning platforms, sound understanding of the training and assessment processes, solid idea about the costs and operational requirements involved so with an easy heart – you reply with ‘’Yes’’.
To start with Senior Management wants you to provide detailed recommendations on:
1. Integrating Social Media into the E-Learning Platform
2. Identify Tools and Appls required to provide Customer Support
3. (intentionally left blank)
4. (intentionally left blank)
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