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ITECH 5404 Business Process Analytics And Change

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  • Course Code: ITECH 5404
  • University: Federation University Australia
  • Country: Australia

Questions:

Business Process Management (BPM) is the art and science of overseeing how workis performed in an organization to ensure consistent outcomes and to take advantage of improvement opportunities. In this context, the term “improvement”may take different meanings depending on the objectives of the organisation. Typical examplesof improvement objectives include reducing costs, reducing execution times and reducingerror rates. Improvement initiatives may be one-off, but also display a more continuous nature. BPM is about managing entire chains of events, activities and decisions that ultimately add value to the organisation and its customers. These“chains of events, activities and decisions” are called processes.

Requirements

In this assignment, you will be required to form teams of approximately four people. One team member is to be elected the team leader for the duration of the assignment. Teams will prepare a business report based on a processcase study and should use their own initiative regarding any assumptions and cycle times if needed.An electronic copy of a case study will be available fromyour tutor or course lecturer.The report should contain details of the following tasks:

a.Provide a description and application ofaprocess categorisationmodel (e.g. Porter or Earl).

b.Provide a description and application of the Capability Maturity Model (CMM).
 
c.Apply Dijkman et al’s (2011) technique discussed in lecturesto prepare a case function matrix and identify all associated processes.

d.Using appropriate software, model any two of the processesidentified in part (c).

e.Provide an explanation of how each of the model screated in part (d),adhere to Mendling et al’s (2010)7PMG guidelines discussed in lectures.

f.Consider eachmodel produced in part (d), calculate the process cycle timefor each of the two processes modelled.Any assumptions made should be documented in the report.
 
g.Use redesign techniques by Reijers and Mansar(2005) discussed in lectures,to identify any two design flaws in the as-is models created in part (d).
 
Use heuristics and any appropriate product-based design approaches and display the impact of any heuristic measures on the Devil’s Quadrangle.Any assumptions made should be documented in the report.

h.Draw the architecture of your BPMS. Identify and describe all it components
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