ITECH5404 Business Process Analytics And Change

Business Process Management (BPM) is the art and science of overseeing how work is performed in an organization to ensure consistent outcomes and to take advantage of improvement opportunities. In this context, the term “improvement” may take different meanings depending on the objectives of the organisation. Typical examples of improvement objectives include reducing costs, reducing execution times and reducing error rates. Improvement initiatives may be one-off, but also display a more continuous nature. BPM is about managing entire chains of events, activities and decisions that ultimately add value to the organisation and its customers. These “chains of events, activities and decisions” are called processes.

Requirements

In this assignment, you will be required to form teams of approximately four (4) people. One team member is to be elected the team leader for the duration of the assignment. Teams will prepare a business report based on a process case study and should use their own initiative regarding any assumptions and cycle times if needed.

An electronic copy of a case study will be available from your tutor or course lecturer.

The report should contain details of the following tasks:

a). Provide a description and application of a process categorisation model (e.g. Porter or Earl).
b). Provide a description and application of the Capability Maturity Model (CMM).
c). Apply Dijkman et al’s (2011) technique discussed in lectures to prepare a case function matrix and identify all associated processes.
d). Using appropriate software, model any two (2) of the processes identified in part (c).
e). Provide an explanation of how each of the models created in part (d), adhere to Mendling et al’s (2010) 7PMG guidelines discussed in the week lecture.
f). Consider each model produced in part (d), calculate the process cycle time for each of the two (2) processes modelled. Any assumptions made should be documented in the report.
g). Use redesign techniques by Reijers and Mansar (2005) discussed in lectures, to identify any two (2) design flaws in the as-is models created in part (d). Use heuristics and any appropriate product-based design approaches and display the impact of any heuristic measures on the Devil’s Quadrangle. Any assumptions made should be documented in the report.
h). Select one of the models created in part (d) for automation. Apply the five (5) step method to transform the model into executable form.

The business process modelling is helpful for aligning the management of the successful development and integration. The analysis had been helpful for taking care of activities and integrating the significant management of the factors implying the utilization of the improved factors. The business process modelling has been helpful for implying the management of the successful integration and development. The business process modelling would be helpful for integrating the management of the factors for forming the successful integration and development. The following assignment has been integrated with the analysis of the process management of the activities for the organization. The business process modelling had been helpful for forming the cohesive development factors.

The process categorisation model would be developed considering the standard categorisation model. The processes of the Crater Lakes Caravan and Camping Park would be effectively managed for ensuring the development of the successful integration and operations. The model has been divided into customer entering and exiting process, information collection and provision process, and park’s operational process. The activities would be implied for the development of the successful integration and development. The following is the process categorization model for Crater Lakes Caravan and Camping Park,

Figure 1: Process categorisation model

(Source: Created by the author)

The capability maturity model would be helpful for determining the development of the successful analysis of the improved management operations. The model would help in listing the 5 step model of initial, repeatable, define, managed, and optimizing. The four types of process include standard consisted process, continuous improvement process, predictable process, and analysing process. It would be helpful for developing consistent process defining of the operation alignment. The following is the process categorization model for Crater Lakes Caravan and Camping Park,

Figure 2: Capability maturity model

(Source: Created by the author)

The activities of the operations of Crater Lakes Caravan and Camping Park has been developed using the step by step decomposition of the work process. The activities identification has been done for the park and the two main work package has been considered for identifying which of the activity falls under which section. The two work package for the project includes Laundry, Toilet, and Shower Usage/Maintenance and Customer’s Park Entering and Exit Process. The case function matrix had been shown below,

Activities	Laundry, Toilet, and Shower Usage/Maintenance	Customer’s Park Entering and Exit Process
Cleaning and Maintenance of Laundry, Toilet, and Shower	X
Use of Laundry, Toilet, and Shower	X
Water Supply	X
Washing Cost Collection	X
Customer Registration		X
Submission of Voter Card		X
Smart Key Provision		X
Information Providing to the customers		X
Clearing of Payment		X
Exit of the customers		X

The process model for laundry, toilet, and shower usage/maintenance is shown below,

Figure 3: Process Model for Laundry, Toilet, and Shower Usage/Maintenance

(Source: Created by the author)

The process model for customer’s park entering and exit process is shown below,

Figure 4: Process Model for Customer’s Park Entering and Exit Process

(Source: Created by the author)

The 7PGM model involves the activities of laundry, toilet, and shower cleaned if needed, cleaning and utilization of toilet and shower and laundry by the campers, powered and non-powered sites and cabins are checked, rubbish is picked and disposed, and grass is mown by grounds maintenance staff. The 7PGM model has been developed with consideration of the activities and aligning the model with seven step clarification management process. The decision matrix would help in understanding the alignment development for easing the development model.

The 7PGM model involves the activities of the process includes customer check-in, entering details of the driver(s) current driver(s) license, vehicle(s) registration,  gates are locked @22:00, park security round @21:30,  signing register, staff provide park map to customer explaining locations of BBQ facilities, cabins, camping sites, laundry, mini-golf, rubbish disposal, shower blocks, swimming pool, tennis courts, toilet, and recreation room, visitors have to clear their accounts,  and visitors leave the park @ 21:45. The 7PGM model is helpful for integrating the successful management of the decision model for integrating the successful development model. The integration of the model is helpful for easing the development of factors with the decision model for the account clearance and information access.

The activities of the processes involves cleaned if needed, cleaning and utilization of toilet and shower and laundry by the campers, powered and non-powered sites and cabins are checked, rubbish is picked and disposed, and grass is mown by grounds maintenance staff. The calculation of the cycle time for Laundry, Toilet, and Shower Usage/Maintenance is shown below,

Activities	Time
Cleaning Session (a)	30 mins
Rubbish pickup and disposal(b)	45 mins
Site cleaning(c)	5 mins
Mowing of site(d)	10 mins
Cleaning the cabins(e)	45 mins
Total Time (S=a+b+c+d+e)	135 mins

The activities of the process includes customer check-in, entering details of the driver(s) current driver(s) license, vehicle(s) registration,  gates are locked @22:00, park security round @21:30,  signing register, staff provide park map to customer explaining locations of BBQ facilities, cabins, camping sites, laundry, mini-golf, rubbish disposal, shower blocks, swimming pool, tennis courts, toilet, and recreation room, visitors have to clear their accounts,  and visitors leave the park @ 21:45. The calculation of the cycle time for Customer’s Park Entering and Exit Process Maintenance is shown below,

Activities	Time
Early time(a)	10 mins
Entering information in database(b)	10 mins
Photograph ID(c)	5 mins
Required paperwork(d)	5 mins
Providing details(e)	5 mins
Explanation(f)	5 mins
Staff demonstration(g)	5 mins
Total time(S=a+b+c+d+e+f+g)	45 mins

Figure 5: Redesigned Model for Laundry, Toilet, and Shower Usage/Maintenance

(Source: Created by the author)

Figure 6: Devil’s Triangle for redesign model

(Source: Created by the author)

Figure 7: Redesigned Model for Customer’s Park Entering and Exit Process

(Source: Created by the author)

Figure 8: Devil’s Triangle for redesign model

(Source: Created by the author)

The development of the effective automation process would be helpful for integrating automatic operations in laundry, toilet, and shower usage/maintenance and customer’s park entering and exit process. The automatic processes of water supply, electric supply, automatic scan of visitor card, fetching of visitors details, and payment platform for paying. These are the automatic system continuation for the processes of the park.

It can be concluded from the assignment that the business process modelling is helpful for managing the successful management of the activities and developing the management of the processes. The process model for customer’s park entering and exit process and laundry, toilet, and shower usage/maintenance had been developed for ensuring the successful integration and management process. The activities of the process includes customer check-in, entering details of the driver(s) current driver(s) license, vehicle(s) registration,  gates are locked @22:00, park security round @21:30,  signing register, staff provide park map to customer explaining locations of BBQ facilities, cabins, camping sites, laundry, mini-golf, rubbish disposal, shower blocks, swimming pool, tennis courts, toilet, and recreation room, visitors have to clear their accounts,  and visitors leave the park @ 21:45, cleaned if needed, cleaning and utilization of toilet and shower and laundry by the campers, powered and non-powered sites and cabins are checked, rubbish is picked and disposed, and grass is mown by grounds maintenance staff. The calculation of the total time for laundry, toilet, and shower usage/maintenance had been done and it came about to be 135 mins. The calculation of the total time for customer’s park entering and exit had been done and it came about to be 45 mins.

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