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JNB154 International Business Communication

tag 0 Download 7 Pages / 1,596 Words tag 19-10-2021
  • Course Code: JNB154
  • University: University Of Tasmania
    icon is not sponsored or endorsed by this college or university

  • Country: Australia


This assessment consists of FOUR parts: 
Part 1: Email Writing  
Part 2: Creating Progress Report (Memo)  
Part 3: Letter Writing (Letter of Introduction)  
Part 4: Letter Writing (Complaints Handling) 
Part 1: Email Writing
Infrastructure Upgrade   
Sam Jones owns and runs a small social media company. His staff of six has struggled long and hard through the first few years of business. Now that they are turning a profit, he has treated them all to new computer systems and software that can make doing their jobs a lot easier.  After this huge investment, he has noticed production and revenues are down and employees are not using the new tools.
Create an email from Sam to his employees briefly explaining the situation and announcing a team meeting. 
Part 2: Email Writing
Progress Report (Memo) 
Create a memo based on Part 1 scenario and meeting. 
Part 3: Letter Writing
The Printing Opportunity 
Rose  Johnson  owns  a  small  printing  business.  She  believes  that  the  big  tourism  attraction  on  the outskirts  of town must  have  some  printing  needs  she  could meet.   One  day, on  the way  back  from delivering an order to a client, Rose stopped in at the administration office and asked who made the decisions about print advertising and if she could get the person’s best contact details.  She was told it was Collin Downs and was given his mailing address.
Rose  needs  to  write  a  letter  to  Collin  explaining  what  she  could  do  to  help  him brochures, newsletters, site maps, place  mats  for the dining room, etc.—and how  quickly they could get them printed.
Part 4: Letter Writing
The Unhappy Customer 
Success Labs mandates that all customer service contacts demonstrate the company's position, values and value-added service; however, they have been getting a few complaints about one of the webinar speakers for "12 Steps to Sell Online".  
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