Knowledge management assessment comprises of capability assessment tools that evaluates and measures knowledge management competencies of an organization (Pee, 2009). Measuring people, strategy, content, information technology and processes to analyse the gaps pertaining to desired levels as against existing levels of competencies. Whereas KM maturity indicates overall rating for programs and scores pertaining to various capabilities. It reflects performances with regards to various areas as compared to peer and competition. Once an organization is able to develop and measure its competencies then it can rate its levels against existing levels of competencies of competitors.
Almost every model of KM encompasses a maturity model that helps analyse the accomplishment at five stages. People, process and technology are the prime focus of such models and there consist five separate stages of the model (Arling, 2011). Such stages allows effective integration and goal attainment for KM within an organization. Thus, the role of KM maturity model is integral as it allows for development and analysis of KM existing status and its comparison to its competitors. The five stages of the model are initial, repeatable, defined, management and optimisation. Each of these stages are integral for attaining the goal for KM and delivering value to the organization.
Arling, P. A. (2011). Facilitating new knowledge creation and obtaining KM maturity. Journal of knowledge management, 231-250.
Pee, L. G. (2009). A model of organisational knowledge management maturity based on people, process, and technology. . Journal of Information & Knowledge Management, 79-99.
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