There are several challenges of implementing AHP as a knowledge management tool in any organization (Hislop, 2013). However, the major challenge for ABC Telecommunication is total cost of the implementation process. When implementing AHP, there are additional costs along with the implementation cost. These costs include product cost, license cost, training, maintenance and software subscription cost. Among these costs, training cost for the employees is the major challenge for the organization (Ngai & Chan, 2005). On the other hand, ABC management will have to regularly update the software as KM tools are rapidly changing with the changing demand of the market.
For ABC Co. Ltd, t he management of the organization is expecting that AHP system will assist the bid management method of the organization by delivering the managers and officers relevant information and knowledge so they can properly prepare documents for submitting a tender. Besides, it is also expected that this system will help the SAAB department of the organization to retain, share and develop information (Ngai and Chan, 2005). As the organization will be able to gain ample amount of knowledge, they will become more competitive and will be able to fulfill the demand of the consumers.
However, developing KM practices within dissimilar cultural setting is a problem. Due to differences in how knowledge is formed and utilized in different cultures, it is tough to implement KM tools.
Hislop, D. (2013). Knowledge management in organizations: A critical introduction. Oxford University Press.
Ngai, E.W.T, & Chan, E.W.C. (2005) Evaluation of Knowledge Management Tools using AHP, Expert Systems with Applications, 29, pp.889-899
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