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Discuss about the Knowledge Management Technology.



Knowledge Management tools, techniques and processes are used by both local and international organizations to provide an exquisite guideline that the firm can use to maximize its level of productivity while keeping up with the day-to-day activities that involve the business. In the case study provided, the tools of knowledge used to equip employees and all stakeholders with the right knowledge regarding the market of the industry are both internal and external. Internal include reliable research from the Information Technology Team.

Knowledge Management Techniques

According to the case study provided, it has come out clear that merging the aspects of autonomy values of both local and foreign ideologies is a sure way of managing ideal organizational knowledge. In both aspects, appropriate decision-making techniques emerge as the one and only technique that can be used to access and manage organizational knowledge. In reality, a firm that makes informed decisions through deep research and constant consultation from higher sources of information will definitely increase its chances of enjoying economies of scale (Abrams, 2015 p. 56). The other technique is decentralizing the leadership of the organization by dividing power.

Knowledge Management Models

In relation to the case study, the first model that comes to the attention of the researcher is  William’s model. Its principles require the firm to elaborate the when and the why of all the aspects that take place in and around the organization. The second model is the Botha technique. It is an ideology that seeks to answer a couple of questions such as the when, why and what of all the new strategic objectives that the organization opts to put in place or those that have already been implemented. This is quite clear in the study provided (Almeida, 2012 p. 57).

Knowledge Management processes

According to reality, there are four main processes of knowledge management. Both have two major ideologies just like the same that was used in the case study that has been provided. Back to the case study, it is obvious that the major process was knowledge discovery. It has been proved in the study that the organization combined the knowledge that it initially had within its possession to the newly acquired facts about the current trends in the market (Ambos, 2013 p. 67). The analysis of data that once existed in alignment with the current socialization techniques can be used to predict the future trend of demand.

Organizational Learning

Aspects of organizational learning include the coordination of the company to work with both internal and external mechanism to ensure that the most reliable networks of communication have been set straight. Here, the role that effective communication plays in the general productivity of the business is outlined and clearly elaborated to enlighten all the employees inclusive of stakeholders on the benefits of professional communication (Kellen, 2015 p. 45). In other words, the chance of an organization to learn new things on a daily basis depends on both the internal capability of Information technology experts as well as external gurus.

Learning Organization

At the mention of learning organization, what strikes the mind of a researcher is the decentralization system of the leadership. One of the greatest contributing factors of success is a reliable leadership system. To be a great leader, one has the obligation of meet the set expectations of both the macro and micro aspects of the business. In the case study provided, it has been depicted that the advantage of decentralizing leadership is the fact that it keeps all leaders on their toes. This will heighten the level of healthy competition among all leaders.

Knowledge Sharing

In the case study provided, knowledge sharing among employees of different job positions is made possible by the technological advancements that have been taking place in the world for the last couple of years. In the beginning of time, what was once considered as duplicating and reproduction of documentation was the best way to communicate to a large number of recipients using as much as possible minimal effort. This has been replaced with more advanced methods of communication electronically. The arrival of mail has eased the sharing of documents between one employee and the other as well as the stakeholder to the shareholder.



In all organization, what comes as the second nature of all employees and employers is honesty. It is an attribute of commanding and maintaining great work presence, which sounds easier on paper than on demonstration. An employee that is always honest and tries as much as possible to stay close to the truth in all circumstances has more chances of attracting positive feedback from all the stakeholders of the organization (Laan, 2013 p. 53). In the case study provided, trust can only be achieved after the employee has proved beyond any reasonable doubt that he can be relied upon in reporting to work, staying loyal and respecting each other.

Communities of Practice

In business, what determines the economies of scale a business is the trend of the current market within which the business operates. The community that is in the immediate surroundings of the firm is what can be used to gauge the reception that may be received by the firm in wider market coverages. On that note, the aspects of communities of practice that has been used in the case study include the level of knowledge that the firm can be able to acquire from the potential consumers of their processed goods and services.

Applying Knowledge for Innovation

The application of technical skills that had already been acquired in a whole new context prior to the current state of affairs can be used to better the future of the organization through sharing. This transfer of knowledge relies on a couple of factors such as mobility (FORSGEN, 2015 P. 54). Here, it is stated that the more a competent individual moves from one place to the other, the higher his or her chances of sharing his knowledge with more and more people who could end up as part of the organization. Another aspect is eligibility.

New Knowledge Creation

According to the text provided, the parent company can create new knowledge by aping the examples that subsidiary firms use to run their routine objectives. The benefit of trying out new methods of management include the ability to enjoy heightened levels of economies of scale owing to the firing of incompetent employees and hiring the best of all players in the game. Once this happens, creation of new knowledge is enabled on the mentality that the arrival of a whole new set of employees will provide the organization with a different perspective of steering the management of the ship (Laudon, 2014 p. 65).

Knowledge Management and Organizational Culture

As it has gracefully been revealed, the culture of the organization in the case study is to promote and equitable living standard across all schools of life in both local and international perspectives. Knowledge management that exists there in is what constitutes the largest section of the organization’s strategy to beat the competition emanating from the threat of both new and already existing firms in the market. Organizational culture has aspects such as the way of life of this particular organization chooses to run its programs on a daily note, how it approaches its ethical issues and lastly buts still just as important, how the firm solves its ethical dilemmas.

Knowledge Management Governance

The control of knowledge that was already in existence prior and after the foundation of an organization is made possible by the Information Technology department. In the modern world, every tiny aspect of life has evolved from simple to complex form creating the impression that the leadership of this organization will not be any different. The governance of knowledge simply means the acquisition, analysis, control, and storage of reliable sources of information. It is clever to keep all record.

Organizational Memory

As mentioned in the previous section of this study, organizational memory fall in the aspects of control and storage of information. It is prudent to note the fact that as compared to an organization that relies on daily data for its marketing and sales strategies, the firm in the case study has more chances of enjoying maximized levels of economies of scale. Reliable sources of information have proved beyond any reasonable doubt that the acquisition and usage of both ancient and current information with the aim of predicting future trends in the market is the best way to create organizational memory (Lyson, 2014 p. 61).

Outcomes of the implementation process in relation to the knowledge management process

As e study draws to an extent, it is only protocol to compare the fiscal results of this financial year to the last. The objective of this comparison is to determine whether the implemented ideas bore any profitable gains. In comparison to all the aspects that have been discussed in the above study, it comes out clearly that all marketing and sales strategies are easier said than done.


To sum it all up, the level of productivity of a firm relies not on its ability to minimize its cost of production but its power to be agile and flexible so as to meet the ever-changing demands of consumers.



Abrams, J. How to value your business and increase its potential. New York: McGraw-Hill. 2015.

Almeida, P. Are firms superior to alliances and markets? An empirical test of cross-border knowledge building. New York: International Business Organization Science. 2012.

Ambos, B. The impact of distance on knowledge transfer effectiveness in multinational corporations. London: Journal of International Management. 2013

Castro, A. Technological Advancements in the 21st century: Smart Edition. New York

Hooking’s Publishers. 2016.

Forsgren, M. In search of center of excellence: network embedded and subsidiary roles in multinational corporations. United Kingdom: Management International Review. 2015.

Kellen, S. Business Strategies. Nova Science Publishers Inc. New York. 2015.

Laan, E. Average costs versus net present value: A comparison for multi source inventory models. Magdeburg: Otto von Guericke Univ., FEMM. 2013.

Laudon, K. E-commerce: Business, Technology, Society. Boston: Addison Wesley. 2017.

Linn, J.  Scaling Up in Agriculture, Rural Development, and Nutrition. London: Intl Food Policy Res Inst. 2012.

Lyson, T. Civic Agriculture: Reconnecting Farm, Food, and Community. New York:

UPNE. 2012.                                                                                                                                     

Pfeiffer, H. Business Today. Chicago. Wiley and Sons. 2014.

Reitsperger, W. Offshore center of excellence: social control and success. New York;

Management International Review. 2014.

Schlegelmilch, B. Learning from foreign subsidiaries: an empirical investigation of headquarters' benefit from reverse knowledge transfers. Boston: International Business Review. 2016


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