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LB170 Communication Skills For Business And Management

tag 0 Download 8 Pages / 1,977 Words tag 09-11-2020
  • Course Code: LB170
  • University: The Open University
    icon is not sponsored or endorsed by this college or university

  • Country: United Kingdom


Choose an organisation with more than four employees, relevant to your field of study (e.g. a sports organisation; an accountancy firm; a tourism company; a nonprofit organisation; a hotel or resort, a museum or gallery, etc.).

Do some independent research on the organisation, e.g. by browsing their website or collecting brochures, promotional material, and information about the organisation’s structure.

Using the theories and skills put forward in Topic 10, “Interviewing”, design a set of interview questions geared to gather information about the following communication issues in organisations:

Intercultural communication.
Presentations and / or persuasion.
Groups, and / or meetings & discussions (formal and informal).
Trust and / or conflict resolution issues.

Aim to have an interactive conversation that is engaged, structured but not stilted (do not read out loud from a prepared script!), and leaves room for opinions.
Contact a person within the organisation to interview. The interview needs to be at least 20 minutes, but try not to go longer than half an hour.
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