This is an individual effort. The basis for this paper will be either a case assigned by your lecturer, or a service company chosen by yourself and discussed about with the lecturer. The case should be treated as a problem presented by your company’s top management for analysis and a recommended course of action.
The purpose of this project is for students to analyse and improve real-world business operations by applying the knowledge learned in this unit. This project exposes students to important managing operations issues. Student will need to
1) Investigate a real-world Service business operation,
2) Measure the performance of existing business operations
3) Identify the corresponding business layout, location and flow of information,
4) Describe its supply chain strategy
5) Scrutinize the business quality aspects
5) Suggest alternative managing operations aspects, and
6) Evaluate the improvement of the newly suggested aspects.