Discuss about the Leadership Styles in Corporate Social Responsibility.
LAER is one of the techniques, which is required to understand the importance of handling objections. LAER is an ongoing process that facilitates effective selling procedure. The acronym of LAER is (Listen, Acknowledge, Explore and Respond).
Listen: Listening is one of the most useful skills in sales profession that includes showing interest and respect to the customer. It also requires the sale person to pay complete attention and silence while communicating with the customer.
Acknowledge: It is done with the help of non-verbal communication, like nodding of head. It is done to support the customer questions and provide adequate feedback to them.
Explore: This Stage comprises of understanding the customer needs and confirming the wants. The objective of this stage is to gather more and more information from the customer.
Respond: This is the last stage of the LAER technique that includes clear understanding of customer’s position and providing them with adequate feedback. Solutions and appropriate action are recommended to the customer in this stage.
LAER techniques can be utilized to handle doubt of the customers and will be beneficial for effective selling process.
The 12 Charisma Leadership Tactics are as follows:
Symbol and Smiles
Stories and Anecdotes
Contrast and Comparison
Setting High Goals
Usage of Animated Voice Note
Use of Facial Reaction
Three part List Tactics
It is important for the team to follow the vision of the leader because the leadership tactics are necessary to boost the morale of the employee. It also imitates confidence among the team members and creates ambitious goals to them. Expressing of sentiments by the leader creates a emotional connection with the team members.
Herzberg’s two theory of motivation consists of motivator hygiene theory. It includes hygiene factors and motivational factors. Hygiene factors include those factors that are connected internal to the company and motivational factors are external outcome while performing the job. As a team leader, it is important to understand these factors because motivational factors will motivate the employees of an organization (Smith and Shields 2013).
Maslow Hierarchy of needs is related to the motivational factors of Herzberg’s as they both consist of self Esteem needs, which defines the theory of motivation (Smith and Shields 2013).
Groupthink consists of the thinking process that is done collectively by all the members of a group. Social Loafing is the procedure of putting less effort in a task while performing it in a group rather they put more effort when they perform alone. Groupthink leads to bad decision-making and social loafing leads to less productivity of the group. To overcome this problem, steps like measuring the performance of the group and providing them adequate feedback can be implemented (Du et al.2013).
The elaboration likelihood model (ELM) is a model of persuasion that helps in describing the change of attitude form. The two main routes towards persuasion are central route and peripheral route. It is related to brain theory as the peripheral route results from any individual positive and negative cues in the stimulus. It is necessary for the team leader to understand this model as it provides how an individual attitude form and how he/she behaves (Du et al.2013).
The potential risks in the project are those risks that cannot be avoidable. For example in the project that includes hiring of new staff risks are as follows.
- Less number of resources available for the project. (5)
- Poor Team Dynamics. (7)
- Conflict between the project team and management. (8)
- The requirement of the project not clearly defined. (6)
- Inadequate project design. (5)
The prioritization is done on a scale of (0-10)
Du, S., Swaen, V., Lindgreen, A. and Sen, S., 2013. The roles of leadership styles in corporate social responsibility. Journal of business ethics, 114(1), pp.155-169.
Hoseyni, S.N., Mirzaei, M., Faryabi, R., Ardekan, M., Mohsen, A., Shaker Ardekani, M. and Mirzaei Alavijeh, M., 2014. Effective Factors in Job Motivation of Faculty Members in Shahid Sadoughi University of Medical Sciences: an Application of Herzberg’s Motivation Theory. Iranian Journal of Medical Education, 13(12), pp.1040-1050.
Mwenda, L. and Wachira, A., 2015. Effects of Leadership Styles on Implementation of Organization Strategic Plans in Small and Medium Enterprises in Nairobi.
Smith, D.B. and Shields, J., 2013. Factors related to social service workers' job satisfaction: Revisiting Herzberg's motivation to work. Administration in Social Work, 37(2), pp.189-198.