Describe about the Leading for Change for Enabled Business Organizations.
Over the years, the world has experienced a high number of people moving from one country to the other. The rise in globalization and, enhanced migration policies between governments has drove people to move across the globe in search of labor. The advancement in technology and the favorable global business environment has enabled Business organizations to set up branches in different countries and, acquire human resources from various cultural backgrounds. Hence, the current century is forcing leaders to embrace a culturally diverse workforce. However, one culture has an entirely different and preferable way of doing things from the other and today's organizational leadership must be cognizant of the cultural differences to manage effectively. Thus, the paper will address why it is crucial for leaders to understand cultural diversity and, how to influence and support it in modern day organizations.
Comprehending the various cultures at the workplaces will enable the current leaders to enhance the organization's competitiveness and improve performance through creativity and innovation. An organization differentiates itself in the industry through exemplary services and unique products and, having people with different knowledge and skills on board boost the capability of coming up with new and improved productions. According to Saxena (2014), organizations leaders that accommodate diverse cultures in the workplaces incorporate diverse skills and foster a learning environment that improves employee’s creativity. Improving the organization's products and services will cement the institution market position and improve financial performances. Additionally, effectively managed cultural diversity will enhance employee’s productivity and overall organizational performance. Employers who practice equal treatment at workplaces regardless of the cultural background create a cordial relationship among employees and motivate them to give their best (Magoshi & Chang, 2009). Modern leaders who practice transformational leadership will respect every staff irrespective of cultural origin and mind about their well-being, hence, improves their morale to work. The recognition and equal treatment will enhance teamwork in organizations; improve decisions on assigned duties and, future improved team performance.
Organizations will earn a reputation of best employers and attract top talents in the industry which boosts performance. Business organizations that are recognized to be fair and treat the workers with respect irrespective the origin become a dear to the job seekers. An organizational reputation plays a vital role in workers recruitment and retention (Mazur, 2010). Modern leaders who practice ethical leadership will demonstrate value for others, honest and foster personal morals in the organization that will serve the organization's best interest. Working for cultural equality at the workplace will promote the organization reputation and, hence, overall business success. Furthermore, organizations leaders who understand and effectively manage cultural diversity will avoid legal suits that emanate from violation of labor laws and, protect the reputation of the institution. According to Roberson & Park (2007), organizational reputational damage affects public perception of the organization which affects the institutional finances. Organizations that are locked in court battles over allegations of racial and cultural discrimination attract public attention that affects the groups running and, gain a negative perception from the customers that ruin the organization performance. Leaders should strive to understand the various cultures and the best conducts towards the members to boost their reputation in the industry and attract the best human resources and make more revenues.
Modern day organizations leaders will retain their skilled employees and, avoid financial losses that emanate from absenteeism and high turnover. A leader who understands the different cultures in the organization will create a correlating environment for the culturally diverse workforce and foster appreciation for each other. Ely & Thomas (2001) point out that a workplace that is encouraging, respectful and accommodative of the diversity increases job satisfaction and staff retention. Being contented at work improves employee loyalty and the need to be associated with the organizations and, this enables companies to retain their skills necessary for effective business service delivery. Moreover, it reduces absenteeism and, does not affect the institution productions. Satisfied employees are ever motivated to be in the workplace and strive to give their best. Additionally, leaders will ensure their organizations grow to substantial yearly profits as they evade the cost of loss of skills. Dissatisfaction at work results into employee’s turnover and affects team productivity (Chua, 2013). When employers lose their talented and skilled workers, it will translate to financial loss. Investing in employees through training and development is expensive and, thus, organizations that are unable to create an accommodative environment to every culture will suffer revenue reduction.
Today’s Organizations leaders with cultural diversity knowledge will enhance organizations team problem-solving and sound decision-making capabilities. Employees from diverse cultural backgrounds have different experiences that contribute to the effective search for solutions. According to Lauring (2009), broad and varied perspectives allow the team to come up with the best solutions. A current leader who embraces transformational leadership will be able to create an informed discussion among the employees and, get different views on an issue that will help him settle for the best. Moreover, leaders who understand diversity will foster an organization culture that tolerates diversity and one that people can co-exist without the impacts of cultural barriers. Hence, leaders who effectively manage cultural diversity will allow teams to deliberate on issues and settle on the best decision. A diverse workforce has the abilities to make the best organizational decisions (Australian Human Rights Commission, 2016). Different cultural members will bring in a variety of ways of thinking and, enhance the deliberations for a practical decision on an issue of significance to the organization. The different skills and competencies will be shared across the board and, this will grow the staff’s capabilities to handle business challenges and improve their decision-making abilities. Moreover, organizational leaders with cultural diversity knowledge will curb fights and misunderstandings among the staffs. Transformational leaders can transfer their knowledge to the followers and stimulate them to act ethically. Hence, transformational leaders with cultural diversity know-how will instill the knowledge to all workers and grow the organization's productions through effective decision-making and problem solving.
Current organizations leaders will capture broad and diverse markets for their products and services and, improves customer service satisfaction. Companies that are aware of the different cultures of their clients will enhance their services to relate to the various cultural background preferences. A clear understanding of the diverse groups of customer needs will improve customer attendance (Sizoo, Plank, Iskat & Serrie, 2005). Leaders with different cultural knowledge will be able to design different marketing strategies that capture the various cultural customers base. Leaders who are open to learning will be able to distinguish what strategies could appeal effectively to various groups and guides his team in choosing the best. Hence, leaders with diverse cultural knowledge will improve the organization's markets through designing specific products targeting specific culture members and employing right marketing channel. Furthermore, organizations will achieve a happy customer base as a result of cultural sensitive customer care attendants. Different aspects of culture impact on how people communicate and relate and, organizations that embrace cultural diversity will have members of diverse communities that can handle customers from the same background. A happy diverse customer base improves organizations value and enhances business success (Ang et al., 2007). Thus, leaders who understand cultural diversity will be able to institutionalize culture sensitive customer service policies and teach the staffs on the best way to handle different clients and, achieve organizational growth.
Current leaders should develop cultural diversity reports and diversity needs assessment in their organizations. Establishing the data on cultural representative and noting down the benefits an organization can get by employing people from different cultures will arouse the urge to embrace diversity. Measuring cultural diversity will indicate the magnitude and the urgency of the issue and prompt the organizations to act accordingly (Australian Human Rights Commission, 2016). Understanding the layout of the workforce cultural demographics will unearth if the organizations are facing cultural diversity problems and establish factors that limit hinders effective implementation. Alvesson & Sveningsson (2015) note that conducting needs assessment will uncover the organizational culture on the issue of cultural diversity and what can be changed. The organizations will establish workers views on the issue and the best strategies to achieve it. Hence, determining the group's position in cultural representation will outline the need and the urgency to implement diversity.
Organizations leaders should be fully committed to implement diversity while the organizations hold them accountable for supporting cultural diversity. Leaders should embrace the values of cultural equality and cultivate a cultural tolerant work environment. According to Australian Human Rights Commission (2016), leaders who pursue cultural diversity as a personal value and as the morally right thing are successful in implementing it in organizations. Thus, leaders should have a dedicated personal initiative to make cultural diversity a success in organizations. Moreover, organizations senior leadership should task all the leaders with the mandatory duties of promoting cultural diversity in the organization. Tasking the managers towards a culturally diverse workforce increases commitment (U.S Department of Commerce, 2014). Hence, setting up managers appraisals on supporting and promoting diversity at work and, rewarding them will instill the urge to comply with the requirements to get the cash rewards or promotions.
Organizations leaders should come up with diversity strategies that are linked to team performance. Having a business roadmap that recognizes cultural diversity as crucial for the achievements of the goals will ensure firms invest in the diversity. According to Jayne & Dipboye (2004), tying organizations goals and cultural diversity strategies influences decision making that translates to positive diversity initiatives. The connection of performance and diversity will ensure employees appreciate the programs and be receptive of colleagues from different cultures and, promotes co-existence. Modern transformational leaders will influence, inspire and coach the employees the diversity strategies and create cultural appreciation. Moreover, organizations leaders can set up cultural diversity targets as with other goals that the institution must hit before the end of a specified period. Understanding diversity as a goal will prompt the organizations to come up with strategies to overcome the challenges and, hence, attain the objectives.
Business leaders must embark on team-building and professional development through training and mentorship to nature leaders from all cultures. Modern transformational leaders should motivate and train members of the different cultures to work as a unit and appreciate the diversity. Team-building enhance interpersonal knowledge on others unique origin and cultivate understanding and tolerance (Pieterse, Van Knippenberg & Van Dierendonck, 2013). When members grow together in a group, they learn about each other and appreciate the different perspective on an issue and, value the importance of diversity. The understanding and appreciation of others creates a breeding ground for diversity and, eventually the organization will attain cultural diversity in the workforce. Moreover, organizations leaders can train and mentor people from different cultures to leadership in organizations. This will instill cultural diversity sensitive leadership at the firm and trickles down to other employees. A diverse leadership will strive to reproduce the variety in the institution (Homan & Greer, 2013). Hence, the leaders will support diversity through equipping members of different cultures with leadership skills and opportunities.
Organizations leaders should establish diversity implementation metrics and deal with discriminations at workplaces. Engaging in constant evaluation of diversity implementation plans will determine the success or the failures and, allow the designing of new strategies. Jayne & Dipboye (2004) note that diversity evaluation metrics are useful in keeping tracks and help address the challenges of successful implementation. Thus, an organization will have sufficient information to make logical decisions on the diversity programs. Furthermore, leaders must brace themselves to deal accordingly with issues of discrimination revealed by the metrics. Bias can ruin the organization's leadership reputation and efforts to achieve diversity (Dipboye & Colella, 2013). Hence, leaders must punish those who favors or discriminate by cultural origin.
Therefore, today’s leaders must understand cultural diversity to enhance their firms’ competitiveness in the industry and, have a satisfied workforce that is loyal to the organization. Leaders with cultural knowledge will attract talented employees and enhance productivity through creativity and innovation. The leaders will have a happy customer base and a huge diverse market as well as improve organization problem-solving and decision-making abilities. Moreover, the leaders should display personal values and commit to diversity and be responsible. Present-day leaders should assess their organization's cultural diversity needs while making diversity a key group strategy to efficient organization performance and, this will enable them to leverage cultural diversity in their institutions.
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