Evelyn owns and runs an electronics hire business, Electric Blues. When Weitao hires a projector from Electric Blues, he is asked to sign a document containing the details of the projector and the duration for which he will be hiring it. At the bottom of the page there is a note in small print: “If any damage is caused to the item being hired, the customer is liable to pay a $1000 replacement fee.”
Weitao checks the details at the top of the document but doesn’t bother to read the smaller print at the bottom. He signs it and takes the projector home.
While using the projector Weitao accidentally scratches its casing. While returning the projector to the store the following week, he offers to pay to have the casing fixed. Evelyn insists that Weitao owes her $1000 to replace the entire projector.
Evelyn is carrying out some improvements to the layout and décor of her store. She hires Warren topaint the internal walls of the store. Warren accepts the job, but says that the painting will take a full day to complete, and then a full day to dry. Evelyn agrees. Over the next five weeks, every time that Warren calls Evelyn to suggest a date for the painting, she says that she can’t close the store that week, due to important deliveries arriving or customer delays. She also refuses to suggest a future date for Warren to complete the painting. Warren is upset. He complains that Evelyn is making it impossible for him to get the benefit of their contract, and that this is something all contractual parties must do.
Ambreena comes into the store and speaks with Evelyn. ‘I need a tablet that I can use to complete an important project while I am travelling overseas.’
‘No problem,’ says Evelyn. ‘This tablet here is nice and light, so good for travelling. In my view it also has a lot of storage space compared with most tablets nowadays.’ Ambreena rents the tablet to take overseas. When she tries to install the apps needed to complete her project, she finds that the storage space on the tablet is actually quite limited.
Jake comes to hire a laptop from Evelyn’s store. After choosing a laptop, filling out the paperwork, and taking the laptop home, Jake realises that there is no charger cable in the laptop bag. He calls the store and speaks to Evelyn. ‘Well, you never said you needed a charger as well,’ says Evelyn. ‘It will cost you extra if you want to hire the charger too.’ Jake says that he never thought to ask for the charger, as he assumed it would be included.
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