country
$20 Bonus + 25% OFF
Securing Higher Grades Costing Your Pocket? Book Your Assignment at The Lowest Price Now!

MAN6910 Business Process Management

tag 0 Download5 Pages / 1,149 Words tag Add in library Click this icon and make it bookmark in your library to refer it later. GOT IT
  • Course Code: MAN6910
  • University: Edith Cowan University
  • Country: Australia

Question:

Your Tasks

You are required to provide recommendations for the possible changes to the business process (Here business process is the Joondalup Hospital General Medical process which is given below in this file) or to the way they are managed which you consider will add value to their business and why they are more efficient and effective compared with the existing model.

For solving problems/issues, you also need to consider the resources and performance. For example:

  1. Where is the process bottleneck?
  2. How to better organize staff and allocate jobs to achieve 80% utilization? (You don’t need to provide accurate numbers; general discussion and analysis will be efficient.)

You should carefully read the diagrams and link them to the key issues/problems. Identify and analyse these problems by:

a) Creating an issue register for the process with at least 5 issues/problems.

b) Create a Fishbone diagram to investigate different causes for the process.

c) Go over the identified causes of your fishbone, identify their impact relevance for the process. Highlight/Circle the relevant causes in your As-Is model. (Use diagrams from given file: Diagrams which are used to make issue register, fishbone diagram, heuristics and TO-BE model)

Develop the TO-BE Model:

  • Choose and state a suitable improvement direction (axis of the devil’s triangle) using your task a, b and c findings as input
  • identify suitable improvement heuristics for the identified process areas based on your improvement direction and model the TO-BE process.
 

Answer:

Issue register

Name of issue

Patient waiting too long to register

Priority

2

Description

When the patients visits the hospital, the new patients are required to be registered first for gaining the treatment in the hospital.

Data and assumption

Over 20% of the patients who are visiting the hospital are raising the issue of extensive waiting time and longer duration for which treatment is not being provided. the patients are facing the life-threatening situation.

Qualitative impact

The hospital is losing revenue due to reduction of the patient number in the hospital

Quantitative impact

60% of the patients are claiming the increased waiting time for the registration that is causing patients to lose interest in visiting this hospital for checkup and revenue of the hospital is lost

 

Name of issue

Scheduling procedure is manually done

Priority

1

Description

When the patients are registered for the various kinds of treatment that is required, the patient is transferred to the scheduler for scheduling

Data and assumption

Huge number of the patients who are coming new to the hospital is being made to wait for significantly long period of time for gaining appropriate treatment.

Qualitative impact

New patients are being made to wait too long in the waiting area before they are being transferred for treatment.

Quantitative impact

30% of employees are not willing to work in the hospital due to increased workload

 

Name of issue

Inefficiency of specialist to provide reports

Priority

3

Description

When the doctors determine that any patient needs special treatment, then they are sent to the specialist. The specialist performs the required treatment and are required to provide the accurate report but due to the inefficiency of the specialists, the reports that are provided to the doctor for further treatment is taking too much time.

Data and assumption

Huge amount of special treatment is required by the various patients and only one specialist has been hired by the hospital and it is leading to the issue where the specialist is providing the incorrect reports of the patients

Qualitative impact

Treatment of patients is delayed after the specialist therapy

Quantitative impact

Revenue of hospital is decreased by 50%

 

Name of issue

Inefficiency of handling electronic patient records to store the updated patient data

Priority

2

Description

The data of the patients are stored in the electronic patient records. Because of the inefficiency of the receptionist, the storing of patient data from various departments is not being done properly.

Data and assumption

The amount of patients records that are being wrongly stored by the receptionist is not too high but even slight discrepancies in the patient records makes whole record incorrect

Qualitative impact

One receptionist has been tasked for storing patient records of huge amount of patients along with the registration of the patients that is causing issues for the hospital.

Quantitative impact

30% of time of the hospital is being wasted for making corrections to the discrepancies in the patient records.

 

Name of issue

Lack of proper communication among external lab test and the hospital

Priority

5

Description

There is no method presently for the hospital to communicate with the external labs who are tasked with performing lab tests.  

Data and assumption

No proper system for providing the patients with quick lab results

Qualitative impact

Lack of technology

Quantitative impact

Revenue of hospital is decreased by 40%

 
 

Fishbone diagram

 

Relevant causes

Scheduling

 

Without the availability of the automated scheduling system, the additional staff is hired in the hospital just for the task of scheduling the patients that is the waste of human workforce along with the time wastes for the patients.

This is the primary issue for which the To-Be process model would be provided and the scheduling system would be automated.

Improper technology

 

The technologies that are being used for storing the data of the patients and the doctors are not being updated and it poses the threat of theft by any kind of the malicious users.

Rules

 

The lengthy registration process of the hospital is the primary issue that is being raised by the patients. Majority of the patients are claiming the increased waiting time for the registration that is causing patients to lose interest in visiting this hospital

Staff

 

No verification of the therapy that is being done in the therapy session. When the therapy sessions are completed by the specialist, there is no method available in the hospital to verify whether the therapy are properly completed or not.

Inefficient electronic patient record management

 

Storing the patient data in the database as the electronic patient record takes significant time. The receptionist is presently not efficient enough to properly handle the data storing in the database.

To-Be process model

 

The automation of the scheduling system is being done and the requirement of scheduler workforce in the hospital is not required anymore as the task of scheduler could be completed by the scheduling system. The manual scheduling system has been eliminated from the hospital. Automated registration system is added for eliminating the long waiting time for registration, the

Heuristic and the improvement direction

The improvement heuristic that has been chosen is the technology and the improvement direction is the time. The new scheduling system is being implemented that would automatically schedule the patients with the respective doctors and there would be no requirement of any additional employee working as the schedule planner.

Redesign heuristic: Customer

The contact reduction heuristic has been considered as the new scheduling system would help in reducing the requirement of the customers to visit the additional station for scheduling and the scheduling task would be executed by the receptionist with the help of the scheduling system in the reception and based on the improvement direction chosen, that is the time, the time needed for the patients to visit the schedule planner for scheduling would be eliminated and treatment would be gained in quick succession.

Redesign heuristic: Technology

Activity automation: The activity automation heuristic has been considered and scheduling activity in the hospital would be automated with the help of this scheduling system.

 

Bibliography

Dezi, L., Santoro, G., Gabteni, H., & Pellicelli, A. C. (2018). The role of big data in shaping ambidextrous business process management. Business Process Management Journal.

López-Pintado, O., García-Bañuelos, L., Dumas, M., & Weber, I. (2017, September). Caterpillar: A Blockchain-Based Business Process Management System. In BPM (Demos).

Mendling, J., Baesens, B., Bernstein, A., & Fellmann, M. (2017). Challenges of smart business process management: An introduction to the special issue.

Viriyasitavat, W., Da Xu, L., Bi, Z., & Sapsomboon, A. (2018). Blockchain-based business process management (BPM) framework for service composition in industry 4.0. Journal of Intelligent Manufacturing, 1-12.

Weber, I., Xu, X., Riveret, R., Governatori, G., Ponomarev, A., & Mendling, J. (2016, September). Untrusted business process monitoring and execution using blockchain. In International Conference on Business Process Management (pp. 329-347). Springer, Cham.

Download Sample

Get 100% money back after download, simply upload your unique content* of similar no. of pages or more. We verify your content and once successfully verified 100% value credited to your wallet within 7 days.

Upload Unique Document

Document Under Evaluation

Get Credits into Your Wallet

*The content must not be available online or in our existing Database to qualify as unique.

Cite This Work

To export a reference to this article please select a referencing stye below:

My Assignment Help. (2020). Business Process Management. Retrieved from https://myassignmenthelp.com/free-samples/man6910-business-process-management.

"Business Process Management." My Assignment Help, 2020, https://myassignmenthelp.com/free-samples/man6910-business-process-management.

My Assignment Help (2020) Business Process Management [Online]. Available from: https://myassignmenthelp.com/free-samples/man6910-business-process-management
[Accessed 09 August 2020].

My Assignment Help. 'Business Process Management' (My Assignment Help, 2020) <https://myassignmenthelp.com/free-samples/man6910-business-process-management> accessed 09 August 2020.

My Assignment Help. Business Process Management [Internet]. My Assignment Help. 2020 [cited 09 August 2020]. Available from: https://myassignmenthelp.com/free-samples/man6910-business-process-management.


If you’re anxious about your papers, then MyAssignmenthelp.com can take away your anxiety. Our services have been crafted to suit the needs of every student with diverse homework requirements. So, if you ever wonder, “who can do my homework efficiently?” selecting us would be a great choice. Our services for primary homework help cater to different academic disciplines. Another remarkable thing about our services is its affordability. We promise to provide you with the best quality assignment assistance at a rather reasonable price. Thus, you can put your faith on our writers to do your assignment efficiently at a nominal price.

Latest It Write Up Samples

C727 Cybersecurity Management I

Download : 0 | Pages : 12
  • Course Code: C727
  • University: Western Governors University
  • Country: United States

Answer: Introduction The below report attempts to explain how threats and vulnerabilities can critically affect the regular operations of any organization (Papp, Ma and Buttyan 2015). This report tries to review the report made by Autojor Security Consultants on the medical supplier business Psinuvia Inc. and provides responses that are demanded from the respective fields. The report begins by discussing the physical vulnerabilities and threa...

Read More arrow Tags: United States 7 CYBERSECURITY MANAGEMENT I  Western Governors University 

IT243 System Analysis And Design

Download : 0 | Pages : 3
  • Course Code: IT243
  • University: Saudi Electronic University
  • Country: Saudi Arabia

Answer: Part 1: Planning Phase Project Identification The project is prepared for the development of a sailboat reservation system for a company named Yachts Australia. The company operates charter yacht fleet in Great Barrier Reef of Queensland at Whitsundays Islands. The owner of the company is Paul and Alice and they offers tours and travels with catered and staffed with the sail boats. The company currently have 6 sailing yachts, 6 skip...

Read More arrow Tags: Australia Arlington Management University of New South Wales 

INF20011 Mobile Business And Social Media

Download : 0 | Pages : 2

Answer: Social media of Michael Kors Michael Kors use Tweeter and LinkedIn on which the company maintain different accounts to share the information to their customers. Twitter There are different accounts, which are managed by the company from which the five essential accounts include Michael Kors verified account, Michael Kors Bags, Michael Kors outlet, MichaelKors.Giveaway and John M. Jones. All the accounts of the company are used to ge...

Read More arrow Tags: Australia Arlington Management University of New South Wales 

CIS502 Information Systems For Decision Making

Download : 0 | Pages : 13

Answer: Introduction Business Continuity planning can be defined as the method which focuses on creating a system for preventing and recovery of different threats for a firm. The plan aims to emphasize that all the personnel and assets are completely protected. It aims in providing quick function in case of disaster. BCP emphasizes on convenience personnel in advance which requires input from different individual from some of the key stakehol...

Read More arrow Tags: United States 7  Information Systems Security Professional 2018 Other 

INF80043 IT Risk Management Project

Download : 0 | Pages : 22

Answer: Introduction Background of the Organization ACORN or Young Acorn Foundation is a tier 2 NFP organization. They are focused on the community development within marginalized areas. ACORN is mainly operating in the Asia and Pacific regions and has a presence in every major city of Australia, Asia and Pacific countries for successful coordination of community development activities or CDA and fund-raising campaigns. ACORN even launched a...

Read More arrow Tags: Australia Melbourne 7 IS/IT Risk Management Project Other 
Next
watch

Save Time & improve Grade

Just share Requriment and get customize Solution.

question
We will use e-mail only for:

arrow Communication regarding your orders

arrow To send you invoices, and other billing info

arrow To provide you with information of offers and other benefits

1,381,240

Orders

4.9/5

Overall Rating

5,085

Experts

Our Amazing Features

delivery

On Time Delivery

Our writers make sure that all orders are submitted, prior to the deadline.

work

Plagiarism Free Work

Using reliable plagiarism detection software, Turnitin.com.We only provide customized 100 percent original papers.

time

24 X 7 Live Help

Feel free to contact our assignment writing services any time via phone, email or live chat.

subject

Services For All Subjects

Our writers can provide you professional writing assistance on any subject at any level.

price

Best Price Guarantee

Our best price guarantee ensures that the features we offer cannot be matched by any of the competitors.

Our Experts

Assignment writing guide
student rating student rating student rating student rating student rating 5/5

529 Order Completed

95% Response Time

Ivan Blank

PhD in Functional Human Biology

Wellington, New Zealand

Hire Me
Assignment writing guide
student rating student rating student rating student rating student rating 5/5

265 Order Completed

97% Response Time

Ken Campbell

MSc in Electrical Engineering

Wellington, New Zealand

Hire Me
Assignment writing guide
student rating student rating student rating student rating student rating 5/5

134 Order Completed

95% Response Time

Thomas Nelson

MS in Information Systems Technology with Specialization in Database Administration

New Jersey, United States

Hire Me
Assignment writing guide
student rating student rating student rating student rating student rating 5/5

453 Order Completed

98% Response Time

Howard Asuncion

LLM in Criminal Law

London, United Kingdom

Hire Me

FREE Tools

plagiarism

Plagiarism Checker

Get all your documents checked for plagiarism or duplicacy with us.

essay

Essay Typer

Get different kinds of essays typed in minutes with clicks.

edit

GPA Calculator

Calculate your semester grades and cumulative GPa with our GPA Calculator.

referencing

Chemical Equation Balancer

Balance any chemical equation in minutes just by entering the formula.

calculator

Word Counter & Page Calculator

Calculate the number of words and number of pages of all your academic documents.

Refer Just 5 Friends to Earn More than $2000

Check your estimated earning as per your ability

1

1

1

Your Approx Earning

Live Review

Our Mission Client Satisfaction

Awesome work. Awesome response time. Very thorough & clear. Love the results I get with MAH!

flag

User Id: 383727 - 31 Jul 2020

Australia

student rating student rating student rating student rating student rating

Work was done in a timely manner took it through grammarly checked for plagiarism very well satisfied

flag

User Id: 463334 - 31 Jul 2020

Australia

student rating student rating student rating student rating student rating

Great work for the short notice given. Thank you for never disappointing and helping out.

flag

User Id: 194216 - 31 Jul 2020

Australia

student rating student rating student rating student rating student rating

I received a full point on the assignment. Thank you for all the help with the assignment.

flag

User Id: 411395 - 31 Jul 2020

Australia

student rating student rating student rating student rating student rating
callback request mobile
Have any Query?