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Question

Discss about the Implementation of IT Services in Delta Lloyd a Ductch Insurance Bank.
 
 

Answer:

Introduction

Delta Lloyd is a Dutch insurance bank that has implemented IT4IT™. Adoption or implementation of IT4IT™ is not possible in a day. The CEO of Delta Lloyd said that before implementation of IT4IT™, they started with a different architecture framework and used it to build up an IT setup. During the use of that IT system, the company faced a number of issues related to handling of complex business operations. Moreover, the system response time was very long and it significantly delayed the overall business operations. As a result, the company lagged behind in terms of business and its operations. They came across IT4IT™ that provided them with a new reference architecture. With the help of this reference framework, the problems with the business operations were significantly reduced and the complex operations were simplified. IT4IT™ also provided duplicate tools for inconsistent IT processors and significantly reduced the system response time.

This report deals with the details of implementation of IT4IT™ in Delta Lloyd.

Case Study Analysis: IT4IT™ at Delta Lloyd

Background of IT4IT™

IT4IT™ is a reference architecture standard that provides different guidelines for implementing value chain-based operating model for the IT systems in business organizations. IT4IT™ provides sufficient guidelines for procurement, design and implementation of successful IT setups for the business organizations. Before the development of IT4IT™, IT systems were implemented by business organizations at high cost as well as complex configurations. As a result, the implementations were extremely expensive and the general employees were not able of manage and maintain the IT systems. However, after the development of IT4IT™, these issues were solved and the IT systems became simplified. Many organizations have implemented IT4IT™ for accelerating their development of IT systems. One of these companies is Delta Lloyd, a Dutch insurance bank.

 

Justification of IT4IT™ Adoption

The Delta Lloyd CEO justified the adoption of IT4IT™ by the following points.

  1. IT4IT™ organizes the value chain IT system for benefiting other important aspects of business organizations like human resource (HR), finances and others.
  2. Since IT4IT™ is data-driven, it helps the organization to decrease the overall response time and also helps the IT system to focus on the organizational goals and the end results.
  3. It helps in simplifying the complex business activities that deal with several business entities at once. IT4IT™ enhances the capability of the IT system to manage all the business suppliers within the specific service lifecycle.
  4. IT4IT™ provides a reference framework to build up a suitable IT system that will be able to handle all the complex business operations of the organization. Moreover, it not only provides support for the building phase – it supports the IT development throughout its entire lifecycle.

Adoption Road Map

Adoption or implementation of IT4IT™ is not possible in a day. The CEO of Delta Lloyd said that before implementation of IT4IT™, they started with a different architecture framework and used it to build up an IT setup. During the use of that IT system, the company faced a number of issues related to handling of complex business operations. Moreover, the system response time was very long and it significantly delayed the overall business operations. As a result, the company lagged behind in terms of business and its operations. In order to solve these issues, they initially studying the whole IT system and identified the reasons why the system was not performing according to the requirements. After identification of the issues, they searched for a new reference architecture that would solve their issues and enhance their IT performance. Then they came across IT4IT™ that provided them with a new reference architecture. With the help of this reference framework, the problems with the business operations were significantly reduced and the complex operations were simplified. IT4IT™ also provided duplicate tools for inconsistent IT processors and significantly reduced the system response time. Hence, the business of Delta Lloyd flourished due to IT4IT™ implementation.

 

Challenges Encountered by Delta Lloyd

Challenges encountered by Delta Lloyd during the implementation of IT4IT™ were as follows.

The main challenge encountered by Delta Lloyd was that there were already a huge number of business management tools available and at a cheaper price. Moreover, most of these were easy to use and have their own advantages and disadvantages. On the other hand, Delta Lloyd implemented IT4IT™ that was expensive and complex in terms of maintenance. Unless this proved to be superior to all other business management tools, the implementation would fail positively. Hence, this was a necessary risk they had to take in order to enhance their business performance.

Another challenge the company faced was customer review. Since Delta Lloyd was always a successful business organization, the customers wanted to know why the company needed to make such significant changes in their existing IT setup. They debated that the existing system was sufficiently successful and moreover, the clients were accustomed with the existing system. According to them, introduction of new system will mean that there will be huge change in an existing system and the customers themselves will take some significant time to get accustomed to the system. However, the CEO explained that this was a necessary risk to be taken and that if implemented correctly, this would be able to enhance their existing business system significantly.

 

Outcomes of IT4IT™ adoption in Delta Lloyd

Being data-driven, IT4IT™ helped Delta Lloyd to decrease the overall response time and also helped the IT system to focus on the organizational goals and the end results. It helped in simplifying the complex business activities that dealt with several business entities at once. IT4IT™ organized the value chain IT system for benefiting other important aspects of business organizations like human resource (HR), finances and others. IT4IT™ enhanced the capability of the IT system of Delta Lloyd to manage all the business suppliers within the specific service lifecycle. Moreover, it provided support for the building phase – it supported the IT development of the company throughout its entire lifecycle. The main challenge encountered by Delta Lloyd was that there were already a huge number of business management tools available and at a cheaper price. Moreover, most of these were easy to use and have their own advantages and disadvantages. On the other hand, Delta Lloyd implemented IT4IT™ that was expensive and complex in terms of maintenance. However, IT4IT™ provided a reference framework to build up a suitable IT system that was able to handle all the complex business operations of Delta Lloyd.

 

Conclusion

IT4IT™ organizes the value chain IT system for benefiting other important aspects of business organizations like human resource (HR), finances and others. Since IT4IT™ is data-driven, it helps the organization to decrease the overall response time and also helps the IT system to focus on the organizational goals and the end results. It helps in simplifying the complex business activities that deal with several business entities at once. IT4IT™ enhances the capability of the IT system to manage all the business suppliers within the specific service lifecycle. IT4IT™ provides a reference framework to build up a suitable IT system that will be able to handle all the complex business operations of the organization. Moreover, it not only provides support for the building phase – it supports the IT development throughout its entire lifecycle.

Recommendations

The following recommendations can be provided to Delta Lloyd regarding implementation of IT4IT™.

Change Management – Due to implementation of IT4IT™, a huge change is brought over the existing business and IT setup of the company. Hence, a suitable change management plan is needed to incorporate all the changes in a proper manner so that there is no negative impact of the business operations.

System Security – With the involvement of cloud computing in IT4IT™, there comes the issue of system security. Cloud computing comes with significant chances of cyber security attacks and hence, suitable cyber and system security measures must be taken.

 

Bibliography

Adhari, H., Dreibholz, T., Werner, S., & Rathgeb, E. P. 2015, September. Eclipse: A New Dynamic Delay-based Congestion Control Algorithm for Background Traffic. In Network-Based Information Systems (NBiS), 2015 18th International Conference on (pp. 115-123). IEEE.

Betz, C. 2016. Implications of digital transformation, Agile, and DevOps for IT curricula and pedagogy.

Hashim, E.W.A., Hammood, M.O.A. & Al-azraqe, M.T.I., 2016. A Cloud Computing System based Laborites’ Learning universities: Case study of Bayan university’s Laborites-Erbil. BOOK OF PROCEEDING, p.538.

Ijaa, W., 2014. Agent-based bidding application for mobile phones (Doctoral dissertation, University of Nairobi).

Kekkonen, A., & Arasmo, S. 2016. Future Trends of Service Desk.

Kurz, S., Maaser, N., Napel, S., & Weber, M. 2015. Mostly sunny: a forecast of tomorrow's power index research.

Rashbaum, K.N., Borden, B.B. & Beaumont, T.H., 2014. Outrun the lions: a practical framework for analysis of legal issues in the evolution of cloud computing. Ave Maria L. Rev., 12, p.71.

Ruotsalainen, P. S., Blobel, B., Seppälä, A., & Nykänen, P. 2013. Trust information-based privacy architecture for ubiquitous health. JMIR mHealth and uHealth, 1(2), e23.

Silic, M. & Back, A., 2014. Shadow IT–A view from behind the curtain. Computers and Security, 45, pp.274-283.

Singh, R. &Kaur, P.J., 2016. Analyzing performance of Apache Tez and MapReduce with hadoop multinode cluster on Amazon cloud. Journal of Big Data, 3(1), p.19.

Spark, J., 2013. The Environing Air: A Meditation on Communications Structures in Natural Environments. PhaenEx, 8(1), pp.185-207.

Strzelczak, S. 2014. Core ontology for manufacturing and logistics. Zeszyty Naukowe. Organizacja i Zarz?dzanie/Politechnika ?l?ska, (73), 603-618.

Venkatraman, I. &Shantapriyan, P.T., 2015. Understanding and Evaluating IT Budgets &Funding. In Engineering Asset Management-Systems, Professional Practices &Certification (pp. 1315-1324). Springer International Publishing.

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