Paychex Inc, unlike many other provider of payroll deals with an extensive amount of clienteles. According to Montano & Kasprzyk, in fact the mentioned post of an account executive is one of daunting task and according the mentioned responsibilities, the executives have to very skilled sand potent in their job (Montano & Kasprzyk, 2015).The fact that the executives gather a fair amount of experiences while attending events, representing at official places makes them more accustomed to the deadline and criteria’s of different clients. In this perspective they must follow the results based assessment meter which will determine and value of the efforts as the previous results have shown significant improvement. They also cooperate and are involved in training and development of the new executives which can be overviewed by the behavioral approach to analyze the performance. Moreover, most importantly the personal interaction makes this process much more feasible for a result based performance measurements. Therefore in regards to the situation that are been followed in Paychex Inc., the performance measurement can be recommended on the result based derivative or a multi-disciplinary approach to the two methods.
The suggested performance measurement approach for Paychex has been behavioral in nature because in the words of Phillips, meeting the appropriate requirements of the clients and serving them with the best of the services in regards to any executive is the main objective (Phillips & Phillips, 2016).Therefore, the performance will be reflected at the end of the day which measures and assess the best productivity which has achieved in terms of revenue which is provided by the prospective client. In this way, the efforts of the accounts executive can also be recognized in terms of the result, rather than a theoretical and subjective approach of behaviorism.
Montano, D. E., & Kasprzyk, D. (2015). Theory of reasoned action, theory of planned behavior, and the integrated behavioral model. Health behavior: Theory, research and practice (.
Pedhazur, E. J., & Schmelkin, L. P. (2013). Measurement, design, and analysis: An integrated approach. Psychology Press.
Phillips, J. J., & Phillips, P. P. (2016). Handbook of training evaluation and measurement methods. Routledge.
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