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MFET5037 Enterprise Resource Planning

tag 0 Download 14 Pages / 3,269 Words tag 17-12-2020

Question:

Case Study: Richard Antiques Imports (RAI)

Richard owns and operates Richard Antiques Imports, which is a family run business operated by the Richard family for over 25 years.  With a goal to offer a wide range of quality mid-century and antique furniture, Richard started this business 25 years ago with 50 employees. 

Richard imports reclaimed architectural and garden elements such as stained glass windows, cast iron gates, chimney pots and many other fascinating and interesting items.  He purchases antiques and home furnishings in Asia, Europe and Africa, ships those items to a warehouse facility in Sydney and then to his stores in Melbourne, Sydney, Brisbane and Adelaide.  Richard tracks all his purchases and subsequent shipments of these items to Sydney by using a manual system to keep a list of items purchased, shipments of the purchased items, and the items in each shipment.

Richard makes periodic buying trips to various countries in Asia, Europe and Africa.   Prior to each trip, he goes through the local yellow pages and approaches his business contacts for potential antiques suppliers and their contact details such as Business name, contact person, address and contact number in respective countries.  During the trips, he visits potential suppliers and selects items based on his experience and current market trends.  He keeps notes about the items he purchased and basic data about their shipments including the item name, date of purchase, weight, packing instructions, cost, shipping company name, contact person in that country and also in Australia, shipping cost and approximate date of delivery.  Richard has purchased hundreds of items over the years, and they have been shipped in dozens of different shipments.

Upon receiving the items at his warehouse in Sydney, each item will be labelled with Product code, Weight, Dimensions (height x width) and Retail price.  Then, these are transported to one of the four metro stores where these items are displayed for sale.  Recently, he hired a University student to compile a list of potential customers and send regular emails about the products available at each store. 

Customers can purchase these items by calling one of the RAI stores and paying by credit card.  At the time of ordering, one of the staff members collect customers details (customer first name, last name, address, email address and contact number) and their credit card details (card type, number, name on card, expiry date and 3 (or 4) digit code) at the time of purchase. 

Walk-in customers select the items and pay by cash or credit card.  RAI staff record the customers details at their first visit and provide each customer with a customer ID to offer discounts on subsequent purchases.

Currently RAI staff record all their customers’ details and relevant transactions manually into a register.  Although, this manual system is working fine, recording data in the manual system is laborious and time consuming.  

Richard makes his business stand out from the competition by providing unique antique items and excellent customer service.  He has noticed significant growth in his business in the last couple of years in terms of sales and customer numbers.   As a result, his staff at RAI stores were unable to manage customer data and provide the same level of service. Moreover, Richard is unable to keep track of suppliers, items he purchases on his visits, shipping company details and delivery dates.  In addition to this, he is unable to provide quick answers to several questions relating to (1) Total number of items purchased by month/year (2) Total costs for each trip (3) Total number of customers at each location (4) Number of repeat customers and their frequency of visits (5) Busy periods and (6) Total expenses and the amount generated by each store and so on. 

Richard attended a workshop about the benefits ERP systems offer to businesses such as his.  With this, he wants to keep track of the suppliers, items he has purchased, their shipments, and eventually customers and sales.  He believes that an ERP system will not only help him and his staff to record the transactions easily but also help them to generate reports to understand the total number of customers at each location, peak times, payments received/outstanding, total revenue generated, etc.  In addition to this, they believe that an ERP system would be helpful in minimising inconsistencies with data and be able to manage cash flows effectively. Richard is keen to use the technology and implement an ERP system with the help of an expert (you) to manage their operations. 

Your Task:

For this assessment, it will be assumed that you have selected SAGE Evolution for the given case study.  You have been asked to prepare a report detailing the ERP implementation plan for the given case (Refer to Assessment-2 page for the case study).

(1) Describe the implementation approach, i.e., the implementation strategy (Big bang ‘or’ Parallel ‘or’ Phased ‘or’ Pilot) used for this project. Explain four approaches briefly, compare them and select one.  Also identify the benefits and the challenges associated with the chosen strategy.

(2) Points-of-contact: Provide a table detailing the roles of the sponsor, Project Manager/Lead, Configuration management staff, Database administrator, etc.

(3) Provide the implementation schedule (level 1 work breakdown structure and budget), security and privacy requirements to be considered for this system.

  • Software (in addition to chosen ERP), Hardware, Materials and Staffing requirements.
  • Delivery plan: Training materials, Management presentations, Publications, etc.
  • Change management and Staff Training plan.
(4) Explain Lewin’s change model and how you implemented in this.
  • Acceptance criteria details the requirements which must be met.  You are required to detail the evaluation to be conducted to assess whether ERP implementation goals and performance requirements are met.
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Total 14 pages

Cite This Work

To export a reference to this article please select a referencing stye below:

My Assignment Help (2020) Enterprise Resource Planning [Online]. Available from: https://myassignmenthelp.com/free-samples/mfet5037-enterprise-resource-planning/implementation-of-the-erp-into-the-richard-antiques-imports.html
[Accessed 27 September 2022].

My Assignment Help. 'Enterprise Resource Planning' (My Assignment Help, 2020) <https://myassignmenthelp.com/free-samples/mfet5037-enterprise-resource-planning/implementation-of-the-erp-into-the-richard-antiques-imports.html> accessed 27 September 2022.

My Assignment Help. Enterprise Resource Planning [Internet]. My Assignment Help. 2020 [cited 27 September 2022]. Available from: https://myassignmenthelp.com/free-samples/mfet5037-enterprise-resource-planning/implementation-of-the-erp-into-the-richard-antiques-imports.html.


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