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MGB401 Event And Tourism Management

tag 0 Download11 Pages / 2,682 Words
  • Course Code: MGB401
  • University: University Of Canberra

    MyAssignmentHelp.com is not sponsored or endorsed by this college or university

  • Country: Australia

Question:

1. The aim of this assessment is to connect what the student will learn week by week with a real life hotel somewhere in the world.
2. The student will be allocated a country(United kingdom) in week 2.
3. Important that the student then selects an appropriate 5* hotel from their chosen country and makes contact with them via email or other means. The student will need to request information to help them answer various questions about their hotel.
4. Make the report as visual as possible, as it brings the report to life. Include photos, room layouts, restaurant menus etc.
5. Post on Turnitin and hard copy.
6. You must also include references as evidence of research.
1.1. Describe your chosen hotel, in your own words. Include its company brand (if it has one), number of rooms, number of F&B facilities, and any other facilities it offers its guests. Include a main photo of the hotel that best illustrates it.
1.2. Every hotel has a Unique Selling Point (USP). Find out what your hotel’s is and describe it. Include a photo of it.
2. F&B Operations:
2.1. Choose any hotel restaurant and describe it in your own words. Include any signature dishes and unique selling points. Include a photo.
2.2. The Food & Beverage Manager has identified that the hotel could do more to attract in- house guests to dinner in the above restaurant. Suggest three (3) unique ideas to the hotel that the F&B Manager might use?
3. Accommodation Operations:
3.1. Choose any hotel room type and describe it in your own words. Include what facilities it offers to the guest etc. Include a photo.
3.2. The Front Office Manager (FOM) has identified that the hotel could do more to connect with the guests during the Stay Over stage of the Guest Cycle. Suggest three (3) unique ideas to the hotel that the FOM might use.
4. Customer Service Management:
4.1. Visit the hotel's Trip Advisor reviews and select a terrible guest comment. Cut and paste it below.
4.2. If the management replied, cut and paste their
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