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MGMT19105 Quality Management Decision Making

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  • Course Code: MGMT19105
  • University: Central Queensland University
  • Country: Australia

Question:

1.Describe what outcome must be achieved for a problem to be solved.
2. Explain the meaning of the terms ‘existent’ and ‘latent’ with regard to problems.
3. Describe the seven main steps in Toyota’s Practical Problem Solving Process.
4. Explain the process of root cause analysis.
5. Describe the six steps in the decision making process.
6. Describe the concepts of common-cause variation and special-cause variation.
7. Explain the significance of organisational culture to problem solving and decision making.

 

Answer:

Introduction

The following assignment focuses on the quality management tool that is used by the respected organisation McDonald's restaurant in Australia. The assignment concentrates on two tools that are used which are the control charts and failure mode and effect analysis. Moreover, the quality management tool helps in mobile in the challenges that are faced by the organisation followed by the challenge mitigation that the organisation can obtain through the use of the quality management tool.

Discussion

Every organisation requires probable quality management tool that would help in improving the performance activity of the organisation. Hence according to Franceschini (2016), the McDonald's restaurant of Australia is seen to undergo underperformance which requires a quality management tool to upgrade its performance activity such that it would attract more and more customers towards the organisation for a better future prospect.

Therefore the use of control charts would enable the organisation to obtain the history of the processes that are taken into consideration by the organisation and indicate the trouble or the lack of strategy that is operating in the business of the McDonald's restaurant Australia. Moreover, the control chart would help to measure the quality progress and bring about an improvement in the business activity of the respective organisation in an effective way. Therefore as said by Hornstein (2015) the control chart is also known as the analytical device which provides statistical hypothesis regarding the business activity. The use of the tool increases the stability of the business performance. 

 


On the other hand, the use of failure mode and effect analysis which is another quality management tool helps in identifying the possible potential failure of the processes or the product and helps in obtaining the risk that is present in the process of the business. Moreover, it also helps in reducing the probability of the risk and increases the ability of the organisation to obtain better performance and mitigate the risk that is there in the organisation (Johnson & Schaltegger, 2016). 

The following tools are taken into consideration by the organisation McDonald Australia because they have been underperforming in the organisation due to the improper management of the employees which caused a disbalanced in the business atmosphere. Therefore to overcome the risk that is associated with the organisation the respected organisation needs to obtain quality management tool that would help in mitigating the risk and overcoming the problems that are associated with the organisation. On the other hand, as said by Johnson & Schaltegger (2016)  the organisation has also observed the decreasing taste of the food that is served in the restaurant which makes the people and interested towards the product that is sold by the organisation. In order to overcome the taste and preferences problem of the customer, the organisation requires the quality management tool that would help in analysing the problem associated with the products that are served by the organisation to with customer and bring about an improvement for a better Goodwill in the future. Moreover, it is with the use of the two quality management tools the organisation would be able to upgrade its performance activity and attract customers towards organisations benefit and competitive advantage (Jeston, 2014).

Hence the control chart is a graph that is used to study the process changes that have taken place in the organisation. The control chart enabled correcting the problems that had occurred in the organisation and predicted the range of outcome in the process taken into consideration by the organisation and determines a process which is able to gain improvements and solve problems in a fundamental way (vom Brocke, Zelt & Schmiedel, 2016). Hence the use of the control chart increases the organisations' improvement in the performance as it points out the out of control signal that could create a risk factor for the organisations business. On the other hand, the failure mode and effect analysis help in obtaining the risk that is associated with the process order product of the organisation and accordingly provides a solution to overcome the problem associated with the organisation (Kearney, 2018). 

The failure mode and effect analysis would act as a flexible tool for the development and implementation of the quality management of McDonald restaurant Australia for tracking the problems that crop of an organisation and accordingly overcome the problem through systematic approaches. On the other hand, the failure mode and effect analysis ensure the efficient allocation of the tool in the organisation that could increase the potential of the organisations' management towards the products and the processes to enable good customer base for the restaurant. At the same time, the implementation of the quality management tool would help you retain the employees and provide the Employees with job satisfaction as the organisation would incur probable Business Ethics that would create a happy working environment for the employees in the organisation. On the other hand, as said by Ross (2017) the control chart would help in controlling the risk associated with the organisation and provide the systematic solution to prevent the specific problems and make fundamental changes in the processing to obtain the future response for a good business vibe. Moreover, it is with the use of the two quality management tools the organisation would be able to upgrade its performance activity and attract customers towards organisations benefit and competitive advantage (Taticchi, Garengo, Nudurupati, Tonelli & Pasqualino, 2015). Therefore, both the quality management tool would increase the efficiency of the organisation to produce the good product for the customers and increase the performance in the market. At the same time, the quality management tool would also help in determining the risk, and the other problems that are associated with your organisation and accordingly the organisation can overcome those problems to increase their business probability so obtained competitive advantage in the future (Ross, 2017).

Conclusion

It could be concluded from the above discussion that the use of control chart increases the organisation's improvement in the performance as it points out the out of control signal that could create a risk factor for the organisations business. On the other hand, the use of failure mode and effect analysis which is another quality management tool helps in identifying the possible potential failure of the processes or the product and helps in obtaining the risk that is present in the process of the business.

 

Reference list

Franceschini, F. (2016). Advanced quality function deployment. London: CRC Press.

Hornstein, H. A. (2015). The integration of project management and organisational change management is now a necessity. International Journal of Project Management, 33(2), 291-298.

Jeston, J. (2014). Business process management. Abington: Routledge.

Johnson & Schaltegger, S. (2016). Two decades of sustainability management tools for SMEs: how far have we come?. Journal of Small Business Management, 54(2), 481-505.

Kearney, R. (2018). Public sector performance: management, motivation, and measurement. Abington: Routledge.

Ross, J. E. (2017). Total quality management: Text, cases, and readings. Abington: Routledge.

Taticchi, P., Garengo, P., Nudurupati, S. S., Tonelli, F., & Pasqualino, R. (2015). A review of decision-support tools and performance measurement and sustainable supply chain management. International Journal of Production Research, 53(21), 6473-6494.

Vom Brocke, J., Zelt, S., & Schmiedel, T. (2016). On the role of context in business process management. International Journal of Information Management, 36(3), 486-495.

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