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The key to effective reflection is to analyze your own behaviours, and decisions so as to gain a better understanding of why you do what you do, and to challenge whether this is appropriate or not.

Most students simply describe what they did or the decision they took, then jump immediately to an assessment of whether it was right or not- this is not reflection. This is description and will only result in a pass.

  • What decision did I make or behaviour did I exhibit?
  • What assumptions or beliefs did I hold that informed my practice?
  • Why did I hold these views or assumption- explore your upbringing, education, religious beliefs, cultural background- does this explain it?
  • How did I feel about the decision? Examples of emptions might include: anger, ambivalence, confusion, annoyance- etc.
  • Explore why you held these feelings! Is it due to a conflict between what you thought was acceptable and the ethical content we considered in class or the unit?

Behavior Analysis Case Study

The report aims to provide a self-reflection to accomplish an understanding about my self-behavior. Personal human characteristics will in turn reflect on the ability to view a circumstance from the viewpoint of a different individual (Thorne, Ferrell & Ferrell, 2011).  In order to analyze the individual behavior and accomplish a comprehension regarding what is done and why it is done, the report will refer to two case studies. This will make it easier to provide answer to the trigger questions. It will also involve the use of a minimum of three verified diagnostics tools in order to describe the decision-making behaviors (Bray, Johns & Kilburn, 2011).      

The position that I held in All Asia Airways was that of a self-driven entrepreneur who has been highly responsible for building reputation of the transport business and making it more profitable. The behavior that I possessed has been somewhat ethically confusing as I dealt with the suppliers and governments through lavish parties as well as gifts. In other words, sometimes the gap between what is termed as a gift or regarded as a bribe could be a little suspicious. This in turn has a high chance to lead to unethical conduct. However, the assumption that I held involved the fact that in order attract a lucrative market it is imperative to provide personal gifts. I held such viewpoints due to the education and upbringing that reflected on the recurring theme. It stated that working for profit deals with unintentionally purchasing into the values that prevail popular cultures. Such cultures involves status, power and winning (Bello, 2012). I have always learnt that the more an individual is successful, the more attractive and popular they become. However, in spite of such belief I had to witness the issues related to maintenance that provided threat of prohibition. This included prohibition of three major lucrative AAA routes such as Los Angeles, Vancouver and San Francisco. In order to solve the issue, one of my associate David decided to go for an alternate supplier in order to source the pumps that were recognized with fuel fault. I felt angry with the decision asI felt that David did not posited himself that hindered him from discussing the aspect with me. I felt that instead of accomplishing a profit, he turned it into a loss thus damaging both words and deed. This feeling has been considered due to the deception as well as emotion related to ethical decision-making.

Diagnostic Tools for Effective Self-Behavior Analysis

The first diagnostic tools that has been used is values questionnaire scoring sheet that helped me to influence my ability to carry out the decisions and feel comfortable while doing the work. I have been able to assign scores to each questions that I have answered above.I have been able to initiate the theoretical value that emphasized on my personal values. The seconddiagnostic tool deals with attribution of accountability and responsibility. With the help of this tool, I have been able to comprehend which aspects areaccountable for my behavior and which are responsible. I have realized the fact that I since I deal with high economic value, my behavior is largely guided by consideration of money along with material accomplishment. My behavior is also largely influenced by power value that persuaded me to rule as well as lead over others. The third diagnostic tool involves authentic leadership self-assessment questionnaire. This tool helped me to identify my behavior by reflecting on my three great weaknesses and reflecting on my core values (Shin, 2012). The tool has been based on multiple dimensions where I have been able to strongly agree as well as disagree to my behavioral pattern. I have learnt that I have self-awareness along with internalized moral viewpoint. I also desire to maintain balanced processing along with relational transparency.

The case study illustrates about Ford Pinto where Pinto is the first small car manufactured by the Ford Motor Company. Being the president of the company, I decided to rapidly introduce Pinto in order to capture the lucrative market of America. However, this resulted in a dilemma as the engineers witnessed collision in the rear-end that would probably result to rupturing of the fuel tank. This reflected on the fact that my behavior involves making rapid decisions that are mostly based on cultural background and emotions. On the other hand, the self-esteem that I possessed has a direct influence on my ethical behavior along with corporate responsibility values. I could not foresee the damages or understand the remoteness of the damage that could take place as a consequence of my hasty decision. In order to achieve the best position in the competitive market, there was absence of security measures to ensure the safety for my customers. The humanitarian ground was lacking. I was only thinking about making profit motive for my company to take it to the next level. Even after my engineers found the defect I had not changed the criterion to be fulfilled by them, consequently it had resulted in a bad decision. The reengineering had proved to be more expensive than the actual estimated costs that I had anticipated for Pinto. These costs mainly included the administration of the insurance, medical costs, the damages done to the property, compensation to the victims of accidents for their suffering and other costs. After a scrutiny of the data collected from the costs, I found that there was huge difference of a sum of $88 million. I had undertaken the cost benefit approach rather than the desired cost versus cost approach. My decision was incorrect and it resulted in the loss of my company which I had failed to anticipate at the initial stages. My reasonableness and farsightedness had been overshadowed by the power that I possessed to give in to the lucrative business offer and to establish my company in the forefront in the international market. I regretted having taken this decision and blamed myself for not having paid heed to the desired ethical behavior.

In order that I can get acclimatized with the work and engage myself smoothly in the process, the values questionnaire-scoring sheet has aided a great deal. I could allocate the scores to every question that I had replied to. I could start the value theoretically that were laid on my views. The next diagnostic tool comprises of the characteristic of accountability along with responsibility. This has helped me to identify the different shades of accountability and responsibility towards my behavior. Due to the reason that my dealings are mainly confined to economics, my behavior is dependent upon the consideration of money and other materials. Power has also given shape to my outlook and behavior that has pushed me to possess leadership skills when compared to the others. The next diagnostic tool is the genuine leadership personal-assessment questionnaire. I can visualize my behavior which are portrayed through my weak points and core value. This tool deals with the diverse sides where I can form an opinion regarding the structure of my behavior (Bray, Johns & Kilburn, 2011). I want to enhance clarity amongst relationships, maintain a parity in the processes involved and also give value to the awareness that I have gained.

After a close perusal of the above case studies, it would be very beneficial if the ethical behavior is adopted at every stage of the business, especially in the decision making aspect.

References:

Bello, S. M. (2012). Impact of ethical leadership on employee job performance. International Journal of Business and Social Science, 3(11), 26-45.

Bray, J., Johns, N., & Kilburn, D. (2011). An exploratory study into the factors impeding ethical consumption. Journal of business ethics, 98(4), 597-608.

Ferrell, O. C., & Fraedrich, J. (2015). Business ethics: Ethical decision making & cases. London, United Kingdom: Nelson Education.

Shin, Y. (2012). CEO ethical leadership, ethical climate, climate strength, and collective organizational citizenship behavior. Journal of Business Ethics, 108(3), 299-312.

Thorne, D. M., Ferrell, O. C., & Ferrell, L. (2011). Business and society: A strategic approach to social responsibility and ethics. London, United Kingdom: South-Western Cengage Learning.

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