1. Bob Underwood works in an Australian company named Medscope Limited but he is an American by birth. During one his journey, he was observing the passengers in the waiting lounge but he saw nothing that would show him that he is a foreign nation. The accents of the Australians are different from the Americans, but the medium of communication is English and so it is easily understood. This is the superficial familiarity that was the primary cause of his difficulty in adjusting his job in the Australian company. It is important for managers like Bob Underwood to realize the culture and the cultural differences. Every culture has its own individual themes and values which differs in other nations (Haldorai et al., 2018). An American manager like Bob has the tendency of higher authority and co-operation that is the eagerness to put the company ahead of every other firm and always ready to adjust in a hierarchy. It had been noticed that foreign managers do not try to adjust to the culture of other nation, which affects their decision regarding their organization. The US manager loves to adopt the direct managerial approach which is not in the practice of the Australian company (Parris et al., 2016). Loyalty and respect are the main elements of the managerial style of both Australia and America, but the ways to achieve these are different in both the nations. A managerial post is regarded as a vital position in America than in Australia where the person as an individual is respected more than his position.
2. Bob has observed fewer levels of management among the staffs in the Australian organization. The fact is that the Australian company has a flat structure than the American company. Bob finds himself in answering the requests and getting information from the technicians, managers, executives, and heads of the department. He found in one the meetings that it is the standard rule of this firm to inspect the workflow design of the department, where the technicians and the managers all take part in the discussions of the meeting. In the present competitive business world, mobility is not just shifting the staffs to the new markets (Johns et al., 2014). It is a process of making a global business strategy with the aims of yearly shifting, and search beyond the bottom line to achieve the effective programs of mobility. But it is very unfortunate that there is a big gap between the global mobility and the aims of the large companies for talent management, especially in the large firms like MedScope. This could make the planned and talent based activities like recruiting and benefit management, hard to control. An efficient global mobility depends on the interaction among the people, who are in charge of the programs and applying it in the company (Pfeifer et al., 2016). This is the responsibility of the senior-level HR member in the corporate sector. The long-term approach will remain in the lead as long as these two fields are in the same context. But the execution of the targets of the company would suffer without the interaction between the employees.
3. There was a serious misunderstanding between Bob and their subordinates due to the cultural differences. Primarily Bob was involved in this as he was finding difficulty in adjusting with the Australian culture and their styles of management. The cross-cultural interaction is important for those organizations which have diverse employees and take part in the world economy. It is vital for the staffs to realize the aspects of an efficient and diverse team (Altamony et al., 2016). The cross-cultural interaction is vital for the firms like MedScope because of the development of world business and technology. The cross-cultural interaction consists of the interaction and perceptions of the people of various cultures all over the world. The cross-cultural interaction in a company deals with the realization of various customs, beliefs and interaction approaches of the company. Bob Underwood is the manager in a Houston based firm, MedicoSupplies Inc. He has flown to Australia to join the Medscope, a subsidiary of MedicoSupplies. Bob has never come to Australia before this, and he is not familiar with the Australian culture. Thus, lack of cultural knowledge had created issues in his achievement of the business. The Americans have the tendency to wave their hands and utilize a finger to point something (Ho, 2014). Although extreme gesturing is regarded as rude in some cultures it is acceptable in some cases in America. In America, eye contact is considered a good thing and perceived as the sign of honesty. But it is not in the Australian culture which is completely different from the American culture.
4. In this case, the creative problem solving (CPS) approach for the present situation of Bob can be considered. The CPS is a proven approach to solving an issue in an innovative method (Sofronijevi? et al., 2014). It is a procedure which helps the managers like Bob to redefine the issues and opportunities that were faced by him, came up with fresh and innovative responses and solutions and then decides to take any action. The CPS also makes the positive experience that helps in the creation of new concepts. The CPS means finding methods to solve, meet or fulfill a condition by improving oneself or the circumstances. The creative concepts do not appear all of a sudden in the minds of the managers without any specific reason (Costanzo et al., 2014). These occur when the managers try to solve a particular issue or to achieve a specific target. Bob had to adjust himself in the current situation in spite of the cultural differences.
- CPS has the capability to receive the details of the issue and analyze all the perspectives to know and decide the missing points.
- It also has the capability to visualize numerous results, assumes the requirement to achieve the result and is ready to take risks, as CP solver are confident in their own decisions.
- The weakness of CPS is that there are no limitations in reality to the creative methods.
- If the issue has a deadline or budget restriction, creative solvers might struggle, due to their difficulty in concentrating and could lose the importance of more evident resolutions.
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