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MGMT6003-Operations Management In Emergency Department Of Hospitals

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  • Course Code: MGMT6003
  • University: Laureate International Universities
  • Country: United States


Discuss about the Operations Management in Emergency Department Of Hospitals.



There are different types of bottle necks and backlogs in the proper and efficient running of the hospital management. The efficient management of the hospitals is essential for the business to ensure their smooth running (Amaral & Costa, 2014). The following presentation will showcase the importance of smooth operations in the emergency department and how actually the operation goes on. The sheer fact that the emergency department goes on and around 24 hours a day every week, the importance of maintains smooth operations becomes essential.

Emergency Department

The emergency department is one of the most important and perhaps the lifeline to the hospital as well as the people coming with emergency causes. The department provides service 24*7 hours a week and work hours are generally carried out in two or three shifts to avoid any form of looseness in case of healthcare (Stang et al. 2014). The unpredictable inflow of patients makes it a challenging task for the people working there to maintain the smooth flow of operations.

Challenges in Emergency Department

Some of the main challenges in the emergency departments are as follows;

  • Presence of too many people
  • Lack of adequate infrastructure to treat critical patients
  • Reduced efficiency results from lack of proper infrastructure

Causes of the Problems

Some of the main cause of the following problems is as follows;

  • The absence of proper technologies
  • The absence of adequate human resources
  • The arrival of patients in a continuous flow results in a bed block situation and this leads to overcrowding in the Emergency Department
  • The poor streamlining of the front end and the back end processes are a problem for the emergency department

Implementation of Modern Techniques

According to, Amaral & Costa (2014) the Implementation of Lean technology can be one of the solutions for the changes in the performance and the increase in the productivity of the Emergency Department. The following technology will help to benefit the society by creating scientific ways to eliminate problems and provide value to the service provided to the patients in the emergency department. It will help to improve the inflow problem of the patients and streamline the front end as well as the back end process effectively (Saghafian, Austin & Trau, 2015). 


Work processes and work structure changes 

Some of the main changes are as follows;

  1. Communication tool changes
  2. Automatic system changes
  3. Online applications
  4. Other new and improved technologies
  5. Proper and Efficient streaming of the different patients from the emergency department itself
  6. Eliminating the outdated policies and procedures and bringing in ne ones
  7. Transformation of the manual systems into automated systems to boost the productivity and efficiency levels of the Emergency Department.
  8. Fast track process for patients with low complexities to avoid the blockage of beds
  9. Providing high class training to the employees of emergency department to act in a hasty and efficient way in serious and emergency times

Waste Reduction

The waste in the emergency department can be reduced by means of;

  • Reducing the waiting times
  • Increasing the productivity of the employees in the Emergency Department
  • Increasing the dedication and tendency to work more
  • Removing or mitigating risk or problems

Role of Senior Nurse

The senior Nurse can review the patients in the target time and treat them accordingly. They can also help the patients get the ideal treatment from the specialized doctors. The nurse can also implement diagnostics to manage the pain of the patients (Gul & Guneri, 2015). The Senior Nurse will serve the main role or the mediator role between the doctors and the patients and thus will have a great responsibility to maintain the smooth operations of the Emergency Department of the different Hospitals. 



Amaral, T. M., & Costa, A. P. (2014). Improving decision-making and management of hospital resources: An application of the PROMETHEE II method in an Emergency Department. Operations Research for Health Care, 3(1), 1-6.

Gul, M., & Guneri, A. F. (2015). A comprehensive review of emergency department simulation applications for normal and disaster conditions. Computers & Industrial Engineering, 83, 327-344.

Saghafian, S., Austin, G., & Traub, S. J. (2015). Operations research/management contributions to emergency department patient flow optimization: Review and research prospects. IIE Transactions on Healthcare Systems Engineering, 5(2), 101-123.

Stang, A. S., Hartling, L., Fera, C., Johnson, D., & Ali, S. (2014). Quality indicators for the assessment and management of pain in the emergency department: a systematic review. Pain Research and Management, 19(6), e179-e190.


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