‘Evaluate the pros & cons of the Service Culture of any service company’
1. You may choose any company in any service sector (hospitality, travel, retail, health, finance,telecommunications etc.)
2. You may NOT choose any of the following companies, which have been used extensively in lectures & tutorials: Zappos, Virgin Atlantic,Atlassian, Maple Event Group, Four Seasons Hotels, Ritz Carlton Hotels.
3. You must include a company ‘Fact Sheet’ slide,similar to the ones used in the lecture.
4. Students can choose whatever PowerPoint template they want, and should include visuals to bring their presentation to life.
5. Recorded commentary must not go over 5 mins,and students should pay special attention to pacing the information on the slide to the verbal commentary (i.e. use bullet point actions to bring up your points one by one).
6. There is no limit to the number of slides students wish to use.
7. The last slide must be your reference list, which does not need to be included in the commentary.
8. Once completed, save your PowerPoint as a .pptx file and download to a Dropbox link provided.