Question:
Who are you and where are you going in your career and life?
Answer:
Career objective
- My current career objective is to become the Customer Service Manager of one of the Crown restaurant in Melbourne.
- In future, I want to join a larger Organization associated with the Hospitality industry in UK.
My personal insights
How my strengths and weaknesses will affect my career
Strengths
- Deliver satisfactory productivity to the organization I will be working in
- My approachable nature will help me to satisfy the consumers
- I will be able to gain trust of my supervisors as well as my peers
Weaknesses
- Entertaining unethical demands of consumers
- Difficulty in handling consumer related data
- Difficulty in understanding the psychology of the consumers
Habits to become an ideal consumer service manager
1.Team building
- Understanding employee’s strengths as well as weaknesses
- Implement effective training for each individual
- Responsibilities as a team leader
- Keeping the spirit of the employees high
- Provide effective guidance to them
Habits to become an ideal consumer service manager
- Delivery matrices
- Regular monitoring the help desk matrices 4. Consumer Advocacy
- Analysis of complex issue from the perspective of the consumers
- Immediate response to emails and calls of the consumers
Habits to become an ideal consumer service manager
- Emotional intelligence
- Having contextual understanding of the consumer’s problem
- Adequate information about the consumer 6. Strategies, planning and documentation
- Building strategies to accept all kind of request of the consumers
Habits to become an ideal consumer service manager
Consumer engagement and innovation
- Requirement to witness continuous development
- Focus on driving innovation
- Enhancing the support in terms of emails and voice calls
Creating a enriching experience for the consumers and employees
My Personal ethics
Personal goals
My Problem solving attitude
- Gathering information about the issue
- Looking at the issue from different perspective
- Investing time to discover the optimum solution
Bibliography
Artzt, A. F., Armour-Thomas, E., Curcio, F. R.,
Gurl, T. J. (2015). Becoming a reflectivemathematics teacher: A guide for observations and self-assessment. Routledge.
Boud, D. (2013). Enhancing learning through self-assessment. Routledge.
Kulkarni, C., Wei, K. P., Le, H., Chia, D., Papadopoulos, K., Cheng, J., ... & Klemmer, S. R. (2015). Peer and self assessment in massive online classes. In Design thinking research (pp. 131-168). Springer, Cham.
