1. What is the importance of KM for the present day organizations?
2. How can KM help organizations in maintaining edge over competitors?
3. Examines the evolution of IBM as a knowledge driven company. What benefits did the company derive using knowledge management? Explain.
4. IBM used several tools and techniques to capture, share, and disseminate knowledge. Critically analyze them and comment on which tool is most effective. Give reasons to support your answer.
5. Comment on how IBM managed knowledge and encouraged reuse of content generated within the organization. What challenges do you think IBM may face in managing knowledge in the near future?
1. Importance of Knowledge Management in Present Day Organizations
Knowledge management can be stated as one of the major and the most significant system, which is responsible for helping the people within any particular organization to share, access as well as update relevant business information and knowledge. Previously, the systems of knowledge management had the core focus on the capability of capturing knowledge within the centralized systems and hence making it available and accessible at the later date (Dalkir, 2013). However, recently knowledge management plays an important role in leveraging the employee knowledge. The importance of KM within the present day organizations could be understood by considering the following reasons:
- i) Speeding up of Access to Knowledge and Information: The access to the knowledge and information could be improved and has higher speed.
- ii) Promotion of Innovation and Cultural Changes: Various innovation and cultural changes are promoted with KM and hence collaboration is possible. Change management is also checked with the help of knowledge management.
iii) Improvement of Efficiency in Business Processes: The third reason is the improvement of efficiency within the business procedures (Hislop, Bosua & Helms, 2018). The overall business operations could be managed easily with KM in the present day organizations.
iv) Improving Decision Making Processes: Another reason for providing importance to the KM is that it improves decision making process.
Procedure of KM helping Organizations in Maintaining Edge Over Competitors
Knowledge management is the activity that is being practiced by the organizations globally. Within the procedure of knowledge management, all of the organizations could gather information by utilizing several tools and methods. The proper analysis of the information is helpful for the organizations to improve their business operations and take suitable decisions (Becerra-Fernandez & Sabherwal, 2014). Hence, these organizations could even maintain the edge over their competitors effectively and efficiently. Knowledge management provides some of the robust solutions to these organizations for helping them to beat the competitors. These solutions are as follows:
- i) Providing Cross Training Programs: Knowledge management provides several cross training programs.
- ii) Documenting Management Systems: The management systems are well documented with KM.
iii) Using Social Networking Tools: KM allows using of social networking tools for collaboration and communication (Holtshouse, 2013).
iv) Content Management Systems: Provides content management systems for publishing, updating and accessing of information.
Evolution of IBM as a Knowledge Driven Company and Benefits Earned by them with KMS
IBM is one of the best known computer organization that is being recognized globally. It started its journey in the late 1800s and their first large contract was providing tabulating equipment to the US census. There had been a constant evolution of this particular organization and gradually they have become a knowledge driven company. Being a knowledge driven company, they have usually considered their products and services as knowledge intensive (Alegre, Sengupta & Lapiedra, 2013). They eventually go beyond the products for including the major processes, purposes and perspectives. With the inclusion of knowledge management, by the initiation of 1964, IBM was able to revolutionize the industry after properly bringing out of the first comprehensive family of computers. The significant advent of the small companies and the strengths of IBM with knowledge management have helped them in competing effectively in the computer field.
IBM has earned some of the major advantages from knowledge management system ad these are provided below:
- i) Improved Organizational Agility: The overall organizational agility is being easily improved with the presence of knowledge management system in IBM.
- ii) Better Decision Making: The entire process of decision making is extremely fast and better with KMS.
iii) Better Communication: The communication process is improved with the help of KMS (Sultan, 2013).
- iv) Improved Business Processes: The business processes and operations of IBM are improved by KMS.
Analysis of Tools and Techniques for Capturing, Sharing and Disseminating Knowledge and Identifying the Most Effective Tool
There are some of the major and important tools and techniques of knowledge management that are helpful for capturing, sharing and even eradicating the knowledge. The main tools and techniques of knowledge management are given below:
- i) Knowledge Bases: The first and the foremost tool and technique of knowledge management is knowledge base (AF Ragab & Arisha, 2013). This generally takes the significant form of any intranet portal or any mini web site that contain the answers of each and every frequently asked question within the company with proper technical procedural descriptions. Regular up gradation is highly important for these knowledge bases for obtaining proper knowledge and information from the system.
- ii) Knowledge Map: The second tool or technique of the knowledge management system is knowledge map. It substantially makes it quite easier for the organizational members to connect to the expert within any specific area of knowledge.
iii) Bank of Ideas: This particular tool or technique of the knowledge management system is responsible for storing the relevant ideas and ideologies and hence it is termed as the bank of ideas (Donate & de Pablo, 2015). The bank of ideas collects as well as stores the ideas that are being generated from the organization.
The most effective tool or technique of the knowledge management system is knowledge map. It could list the experts in the company and also show their expertise areas.
Procedure of IBM Managing Knowledge and Encouraging Reuse of Content generated with Future Challenges of Knowledge Management
IBM has undertaken some of the major steps for their proper management of knowledge. They have kept their resources dedicated to the internal effects of knowledge management and hence it is a popular part of their business strategies. IBM has implemented knowledge base as the core tool or technique of the knowledge management system after the proper inclusion of improved performances, competitive advantages, creativity, and innovation and even the significant integration as well as continuous organizational improvement (Dalkir, 2013). Regarding the reuse of the content generated, IBM has eventually encouraged the factor and has included Contents Management System or CMS. This particular application could easily manage or reuse the contents that are being generated by IBM.
The future challenges of the knowledge management for IBM are as follows:
- i) Single Repository for Knowledge: IBM has stored the knowledge in a single repository and hence if there is any type of issue in that repository, the entire knowledge database would be corrupted.
- ii) Management of Quality of Interaction: The quality of information could not be managed properly and this could create a major issue.
iii) Eradicating the Duplicate Content: Another challenge is during eradication of duplicate content. If the original data collapses, no backup would be present.
AF Ragab, M., & Arisha, A. (2013). Knowledge management and measurement: a critical review. Journal of Knowledge Management, 17(6), 873-901.
Alegre, J., Sengupta, K., & Lapiedra, R. (2013). Knowledge management and innovation performance in a high-tech SMEs industry. International Small Business Journal, 31(4), 454-470.
Becerra-Fernandez, I., & Sabherwal, R. (2014). Knowledge management: Systems and processes. Routledge.
Dalkir, K. (2013). Knowledge management in theory and practice. Routledge.
Donate, M. J., & de Pablo, J. D. S. (2015). The role of knowledge-oriented leadership in knowledge management practices and innovation. Journal of Business Research, 68(2), 360-370.
Hislop, D., Bosua, R., & Helms, R. (2018). Knowledge management in organizations: A critical introduction. Oxford University Press.
Holtshouse, D. K. (2013). Information technology for knowledge management. Springer Science & Business Media.
Sultan, N. (2013). Knowledge management in the age of cloud computing and Web 2.0: Experiencing the power of disruptive innovations. International journal of information management, 33(1), 160-165.