Human resource management is the process revolving around the hiring and developing employees to become valuable to an organization. It also deals with job analysis conduction, planning personnel need and welfare of employees for maximum productivity. KeyBank, an American regional bank headquartered in Cleveland, Ohio state has witnessed great success in the banking industry. The bank’s achievement can be attributed to its dedication towards human resource management. The goal of our organization is to provide services that are desirable to our clients. Our mission is to make a difference in the field of human resource management and offer an alternative in the competitive banking industry in USA.
KeyBank stands on the pillars of strategic management, division of work, authority and responsibility, discipline, unity, sensitivity towards personal interests, order and equity. These values ensure that there is a good relationship among the members of our organization. Information in our organization is open to public for viewing and is communicated to employees by the senior organization leaders tasked with different communication responsibility (Wood & Logsdon, 2016, p.13).
According to Parker (2016), overview on Henri Fayol’s 14 principles of human resource management are important while targeting maximum productivity in an organization It is for this reason that our organization has a group of key leaders with different roles to ensure easy service provision.
The chairman and chief executive officer is the senior most member of the KeyBank. The duties of a chief executive officer include the ownership of the vision of an organization whereby the chief executive officer should declare and pass information to other members of the organization the strategic direction that they are to follow. The chief executive officer is also tasked to balance human and capital resources. He or she is also expected to build a culture in the organization. The chief executive officer moderates the goals, habits and values in an organization. The chief executive officer is tasked to ensure he makes the right decisions for our organization to ensure proper service delivery and growth. He or she is to oversee the company’s performance. The chief executive officer has the responsibility of ensuring that the organization performs well in terms of service delivery.
The chief information officer is the second senior most leader in the KeyBank organization. Proper management of an organization’s information is crucial to its growth and success. Our organization thus, has a chief information officer whose major roles include the establishment of information technology framework and security policies in the organization, recruitment and directing information technology staff in the organization, management of the organization’s projects and budget, customer engagement analysis and propose how customer-organization relationship can be improved.
The chief human resources officer is the third senior most leader of our organization. This office is tasked with the management of recruitment, staff relations, training, career development, industrial relations, compensation and benefits of active partners, the company’s compliance, disciplinary and staff and client concern issues. Human resource development is as a result of development of the employee as such, it’s important to have an officer to manage the human resource (Sikora, & Ferris, 2014, p.271).
The organization has also hired a Merger Integration Executive. This officer is in charge of the reviewing of operational systems and infrastructure in order to give proposals and suggestions on the process of efficiency in development. He or she provides guidance on workflow improvement and systems integration. He or she also gives opinion on the entry of new partnership and implications of such decisions (Graebner, Heimeriks, Huy & Vaara, 2016, p.93).
A financial officer is another senior organization officer. The financial officer is in general control of the organization’s financial resources. He maintains financial flow in the organization and offers expert financial advice to the senior organization leadership.
A chief risk officer has also been hired. The banking sector is a risky industry in business and as such an organization need an officer who reviews previous engagements and come up with the possible risks that are to be encountered in a given engagement of the organization.
A secretary and general counsel was also hired to foster the organization’s objectives in a proactive manner. A corporate’s social performance is a major concern in the development and success of an organization as a result, a general counsel is tasked to ensure the organization maintains high standards of legal and ethical behavior as well as balancing the organization’s performance with its integrity.
The organizational leadership above makes sure that KeyBank’s prime vision of desirable service provision, mission of unique staff and customer care services as well as values of discipline, sensitivity and order are achieved (Chen, Zhang & Xu, 2016, 535). These officers ensure the smooth and easy running of the day to day activities of our organization.
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