Describe the transition from information driven decision making to knowledge creation in the development of Knowledge –Based Decision Support Systems (KBDSS ) using three technologies
- Technologies for knowledge modelling and representation; for reasoning and inference; and making use of web-based systems
- Taken together, advances in service systems have contributed greatly to the knowledge economy with reasoning now provided through thelearning facilities of Artificial Intelligence (AI).
- AI, together with the group decision support services provided by GDSS, can allow knowledge to be captured through communication exchanges between individuals and between units, organisations and the external environment.
Knowledge sharing can be seen as as the sharing of understanding of systems, processes and workplace relations through individuals’ stories and their contextualizing of those stories through personal experiences.
- Importantly communication patterns operating within, and between networks, such as online discussion forums can be identified and explored using social network analysis.
- Communication patterns which, once identified, can provide insights into individuals, groups online participation rates.
- Social network analysis can be used to look deeper into the underlying network structure of individuals in discussion forums.
- Analysis can determine the relative participation of individuals and through rates of connectivity, relationships operating between them.