Otis Elevator is a subsidiary of United Technology Corporation. The company was the world leader in elevator sales and service. The company expanded its business in four geographical divisions: North America operation, Latin America operation, pacific area operation and European transcontinental operations.
The company’s business can be expressed as design, manufacture, installation and service of elevators and related products which includes escalators and moving sidewalks. Otis elevators’ Elevonic 401 was one of the most advanced elevators system. The market share increased rapidly in the time span.
The technology used was a microprocessor technology which the management believed to help shape the future of the service business. This report puts emphasis on the strategies that OTISLINE followed and the technique the company used in order to interact with their clients.
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