Discuss about the Miscommunication in Workplace for Respect and Dignity.
I think that the topic is important in general because communication within the workplace is necessary to inform the employees about the roles that they need to perform within the organization. Many researches have shown that the managers feel that the employees are inefficient in handling communication within themselves and the employees feel the same regarding the managers as well. The treatment that the employees want in the workplace is of respect and dignity, which they do not receive when communicating with the managers. Grapevine is one of the most common problem that exists in the workplace (Sebok et al., 2015).
The report will contain the driving factors that causes miscommunication in the workplace such as the theory of assumptions, the wrong use of body language, which can confuse the other employees in the workplace. The other things are that the managers provide only the main information and nothing that will help in supporting the information. This creates many confusions in the minds of the employees that lead to miscommunication in the organization. The most common form of miscommunication is through typing errors that may tend to complicate the minds of the employees (Holmes & Stubbe, 2015).
The background history of miscommunication in workplace is that it creates lot of problems in the industry that may dampen the organizational structure within the company. this leads to the loss of resources and decrease in the economies of scale. The profit-making power of the company gets reduced to a great extent. This research will help in identifying the common problems that increases the chances of miscommunication and aims to reduce the problem by applying various techniques within the workplace.
The scope of the research that will be done by me is that it will be further analyzed by different researchers in ADMC. This will help in broadening the horizon with respect to miscommunication in the workplace.
Since most of the communication that takes place in the organization depends on the non-verbal communication, body language plays an important role. This enables the employees to silently communicate within the organization without hampering the work environment. This may lead to miscommunication as the gestures or the facial expression may be interpreted in a wrong manner, which can create confusion in the workplace (Thambi & Albert, 2014).
This is one of the common causes that led to grapevine within the organization. The employees assume that they know what their role is in the workplace and does not take the consent of the managers who are more experienced before proceeding with the task. This attitude of the employees leads to a lot of commotion in the workplace, which delays the process of work within the organization (Deep, Othman & Salleh, 2016).
Provision of Bare Necessities
The managers in some cases provide only a half of the information that they feel might be sufficient for the employees to carry on with their task. This may result in misunderstanding among the employees as the new and the less attentive employees may not understand the requirement and pester the experienced employees of making them understand it. This may result in the delay of the work within the organization. This creates a lot of problems in the workplace due the inefficiency of the managers in sharing the necessary information (Watts, 2016).
Due to the negligence factor that may sometime happen in the workplace, the conveyor of the message may type in the wrong language or misinform the employees by circulated miscalculated facts. The information may be for one employees but due to the error may get passed on to some other employee who was not expecting that in the organization. These issues create commotion and lead to miscommunication in the workplace (Wyatt, 2014).
Communication may consist of both the parties being engaged in a verbal or a non-verbal conversation. The organizations also need to follow that. If there is a lack of communication from one side that is either from the management or the employees, it will lead to miscommunication. There has to be the existence of vertical and horizontal communication within the organization. The communication with the employees and the management will help in the efficient working of the organization (Kumar, 2015). The horizontal communication will help in establishing strong bonds with the employees of the departments within the organization. It will lead to an efficient work as a team.
Often silence can lead to miscommunication as the employees or the management may not take their job seriously. This will lead to conflict within the organization and give rise to grapevine within the organization (Martin, 2014).
Proposal of Research
I think that this research on miscommunication is important in United Arab Emirates (UAE), as it is a land of opportunity and people from different backgrounds migrate to this country to work and earn. The cultural differences often create a barrier in the communication process, which is hard to decipher most of the times. The people of different countries may be influenced to work in a particular way in its early formational stage and education plays a big role in influencing the behavior of the people. Due to the effect of globalization, people migrate from one part to another country in search of better job opportunities. These cultural differences take time to get adapted in the working environment and often conflict arises in the initial stages.
The things that I would require to know with respect to the county is how the management of the organizations are able to communicate with the employees who are from different cultural backgrounds. The management of the organizations along with the managers have undergone certain training programs or not to retain the workforce who are mainly from the South East Asian countries like India, Pakistan, Sri Lanka and Philippines (Thambi & Albert, 2014). The division of the work in relation to the employees are done on what basis and how does the employees from different cultures adopt to the working culture in UAE. Apart from these, the human resources department play an important role in hiring the best employees so that the organization can benefit and maximize its profits (Watts, 2016). Do they undergo any training that helps them in identifying the correct talent pool among the people?
The research that will be conducted by me will help in the college level as these stages help in the formation of the individual. By the help of proper guidance in these formative years, it will be easier to face the challenges when the individuals are ready to work in different working cultures.
Deep, S., Othman, H., & Salleh, B. M. (2016). Potential Causes and Outcomes of Communication Conflicts at the Workplace-A Qualitative Study in Pakistan. Journal Of Management Info, 11(1), 1-15.
Holmes, J., & Stubbe, M. (2015). Power and politeness in the workplace: A sociolinguistic analysis of talk at work. Routledge.
Kumar, G. K. (2015). Diversity in workplace: Benefits, challenges and solutions. International Journal of Physical and Social Sciences, 5(7), 149-164.
Martin, G. C. (2014). The effects of cultural diversity in the workplace. Journal of Diversity Management (Online), 9(2), 89.
Sebok, S., Chan, T., Klinger, D., & Sherbino, J. (2015). Mixed Messages or Miscommunication: The relationship between Workplace-based Assessment scores and Written Comments in the Mcmaster Modular Assessment Program (mcmap). Medical Education, 49, 98.
Thambi, O., & Albert, P. R. (2014). English for Workplace Communication. Language In India,(12), 321.
Watts, C. (2016). Exploring Experiences of Information Overload: The Influence of Computer-Mediated Communication in the Workplace (Doctoral dissertation, Université d'Ottawa/University of Ottawa).
Wyatt, B. (2014). An Analysis of Generational Cooperation in the Workplace.