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MITS5502 Developing Enterprise Systems 8

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  • Course Code: MITS5502
  • University: Victorian Institute Of Technology
  • Country: Australia


You are to explore an industry-tailored software solutions company named Lawson. Your case study report should include FIVE software solutions that Lawson offer to their customers. Write a description of each software solution.




The primary motive of this task is to outline and explain the business activities and functions of Lawson. The company offers enormous solutions related to software for the customers. The five software solutions that used by the company have been explained in the task briefly. These software solutions help to meet the long term mission and vision of the firm. The paper further discusses that how these software solutions uplift profitability and reduces the cost of the firm. More detail of the task has been discussed below.

Background of Lawson 

Lawson is a constantly evolving as a significant part of the communities who support for the lives of people in local neighborhoods. The company was originated in 1975 (Lawson, 2018). The products of Lawson are an industrial distributor of maintenance and repair supplies, committed to supporting ample of customers resolve and handle the challenges of their activities and operations in a large extent. The organization strives to maximize corporate value and shareholders worth in the competitive market. The main motive of the company is to become a most significant part of communities for rendering the unique and innovative products to the customers across the world. Lawson is creating harmony and happiness in the communities. Lawson is a convenience store franchise chain in Japan having headquartered in East Tower of gate city Ohaski (Lawson, 2018). Lawson is not only a convenience and attractive store but it also have group corporations including entertainment, ATM, networks, media and more. There are approx 10,028 employees working in the organization (Lawson, 2018).

Five software Solutions 

Analytics and business intelligence  

It is one of the significant business solutions provided by Lawson to provide various solutions to the customers across the world. The business intelligence tool or technique provides pertinent, pre built industry analytics content to do work across the enterprise system and further it makes pivotal information and facts easily accessible and measurable for ample of users (Infor, 2018). The business intelligence enhances and improves the labor data for measuring and analyzing the activity. Along with this, it also improves and encourages customer service and profit margins.

Business intelligence further can improve and maximize the efficiency and effectiveness of the business and employees as well (Minelli, Chambers & Dhiraj, 2012). By using business intelligence, the company has been able to better understand the needs, wants and desires of the customers. Aside this, it rectify and enhances operational efficiency within the organization. Moreover, analytics and business intelligence also deliver foster and significant information to decision makers. Rapidly and more effective planning improves worker satisfaction and encourage data quality (Jamsa, 2012).

Information healthcare revenue cycle management 

The infor healthcare revenue cycle management improves the billing process and cash flow of hospitality. It is stated that financial health of company starts with the strengths of cash flow and the effectiveness of the patient billing process. This management system further helps in reducing receivables outstanding and enhances cash flow. It is noted that healthcare success depends on the services offered by the hospitals.

The management needs to perform well at the bottom line, top management and strengthen financial management. Thus, infor healthcare revenue cycle management helps in saving time and resources of the industry. Aside this, information healthcare revenue cycle management may be defined as a process or approach that facilitates utilize to handle the clinical and administrative functions interconnected with claims processing, revenue generation and payment. This process entails the management, identification and gathering of patient service revenue. This management system also provides dynamic solutions related to the real time data and financial position (Abdelhak, Grostick & Hanken, 2014).


Learning management system

Learning management system is a software application for the documentation, tracking, reporting, administration and delivery of training programs and some other educational courses. It is stated that learning management is considered as a cloud based platform that provides the people to create, report and deliver on education and success initiatives throughout the external and internal organization. The learning management system improves productivity, performance and enhances compliance. Learning management is appropriate for each and every organization that desires to convey, capture and explore knowledge (Liao & Wu, 2010). This management system also provides wider access to e-learning materials and further, learning system keeps the companies up to date with dynamic compliance regulations and norms.

 Learning management system makes it flexible and easy to assimilate social learning into e-learning strategy. This management system is dynamic and effective to work within the company’s HR ecosystem. The learning management system also generates just-in-time mechanism for exchanging best practices and approaches. Furthermore, it also helpful to identify and analyze the skills gaps to monitor development efforts and dollars. Learning management plays a vital role in each and every industry such as healthcare, public sector, hospitality, retail and automotive. This management system fixes the ample of standards and policies for the fast and effective transfer of knowledge to distribution, sales. and support channels in the global market. In today’s era, the manufacturing industry is facing ample of challenges and pressure in the marketplace. The most effective challenges include rising costs, competition, and varying consumer needs. The efficient and unique training has the ability and potential to positively impact on each of these barriers and challenges. Learning management system helps to strive with rivalries in the international market. Learning management system helps to reduce and prevent the various issues and risks of the users (Laudon & Laudon, 2016).

Talent management 

Talent management plays a vital role to meet the long term requirements and desires of the business. The unique talent management is more than just keeping and seeking the right and appropriate people. It is all about knowing and recognizing the workers who have the highest skills, talents and potentials to perform roles and responsibilities effectively. It will help to run the business activities and operations in a hassle free manner. By using estimating data to generate workforce insights, the company could able to make unique and effective decisions for the company and employees as well (Vaiman & Vance, 2010).

Talent management is an effective and integrated set of processes and applications that are developed to provide support companies for making unique decisions. Talent management helps in identifying and analyzing potential and skilled workers within the organization. Talent management is significant and vital core solution that entails the infor human capital management system.

The solutions further help to increase and enhance the profitability and outcomes in the global market. By using these solutions, an organization has been able to build and develop a brand image in the minds of the customers. This management system centralizes and rationalizes talent processes to address various issues and generate revenue and outcomes. Talent management also helps in recognizing behavioral disconnects and render content to improve and enhance the performance and productivity of the workers while simultaneously minimizing the costs interconnected with indiscriminate training and development. The company uses talent management system mainly to improve the skills and capabilities of the workers for performing tasks and duties smoothly and to resolve the complaints and issues of the customers as well (Adzic, 2011).

Enterprise asset management solutions

EAM is significant solutions that used to plan, optimize, track and execute the needed maintenance actions and activities with the interconnected skills, tools, materials and information. In other words, it is effective and dynamic process of handling the lifecycle of physical assets to boost their use, improve quality, save money and protect the health and environment (Austerberry, 2012). It protects the business from the external threats and challenges which are raised frequently. Aside this, EAM also manages risks and reliability to stand out against the competitors in the global market. EAM is implemented at CERN to originate and carry out significant and corrective maintenance on pieces of instrument, maximize the efficiency and boost safety through the company.

 EAM helps to predict and eliminate equipment failure within the organization. It further saves energy and tracks the labor costs of the firm. The latest and innovative version of EAM helps to drive the cloud technology that reduces the IT support costs and expenses for asset management. By using EAM, the company can deliver robust and unique solutions that fulfill the needs and requirements of a fostering number of private and public industries. In this way, EAM plays a fundamental role to stay in the competitive market (Riabov & Higgs, 2010).


It concludes from the above mentioned analysis that Lawson provides innovative products and services to the customers related to software. Further, it also helps in rendering ample of business solutions to resolve the issues and challenges of the business and market as well. It also provides various advisory and educations services to the customers across the world. By providing software solutions to the customers, the company has been able to fulfill the needs and demands of the customers across the world. Apart from this, the company can attract maximum loyal customers across the world.



Abdelhak, M., Grostick, S., & Hanken, M. A. (2014). Health Information-E-Book: Management of a Strategic Resource. Elsevier Health Sciences.

Adzic, G. (2011). Specification by example: how successful teams deliver the right software. Manning Publications Co..

Austerberry, D. (2012). Digital asset management. Focal Press.

Infor.,(2018). All products[Online], Retrieved from 

Jamsa, K. (2012). Cloud computing. Jones and Bartlett Publishers, Inc..

Laudon, K. C., & Laudon, J. P. (2016). Management information system. Pearson Education India.

Lawson.,(2018). About us corporate profile [Online], Retrieved from 

Liao, S. H., & Wu, C. C. (2010). System perspective of knowledge management, organizational learning, and organizational innovation. Expert systems with Applications, 37(2), 1096-1103.

Minelli, M., Chambers, M., & Dhiraj, A. (2012). Big data, big analytics: emerging business intelligence and analytic trends for today's businesses. John Wiley & Sons.

Riabov, V. V., & Higgs, B. J. (2010). Software tools and virtual labs in online computer-science classes. In Learning management system technologies and software solutions for online teaching: Tools and applications (pp. 332-350). IGI Global.

Vaiman, V., & Vance, C. (Eds.). (2010). Smart talent management: building knowledge assets for competitive advantage. Edward Elgar Publishing.


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