Research problem
Today technology is growing so fast and resulting in producing more and more tech-products. There are so many companies or brands available in the market manufacturing these tech-products. Among these mobile phone industry is growing with most acceleration due to the digitalization revolution in 21ste century. To avail mobile phone there are so many brand available in the market that customers get confused to select the perfect brand for their requirements. In this order mobile companies are experiencing high competition in the market. To take a competitive advantage companies need to know about consumer preference for their mobile phone selection.
Research aim and objectives
To take a competitive advantage companies need to know their customers and their preferences while selecting a new mobile phone. With this finding companies would be able to provide the exact product that their customers prefer to buy. In this order the primary aim of this research is to analyze the consumer brand preference for the mobile phone- a case of Samsung. The following research objectives will be accomplished to meet the desired aim of the study:
- To explore the understanding about consumers brand preference with respect to the mobile phones of Samsung
- To discover the challenges that affect the consumer’s brand preference for mobile phones of Samsung
- To recommend strategies to overcome the challenges of consumer’s brand preference for mobile phones of Samsung
With this research, to understand the consumer brand preference attributes, companies would be able to know about its brand value importance. This will help the companies to prepare competitive strategies for market growth. In this order company would be able to make effective strategies for their business purpose with the analysis of consumer brand preference attributes.
Literature review
By the end of 2005, ownership of mobile phones had almost reached its saturation point in several parts of the world. At that time, East Asia was the regions having a maximum number of mobile phone ownership with over 90% households of South Korea, Japan, and urban China own at least one mobile phone. After this Westerns European market comes second with around 80% or total households owns a mobile phone (Kumari, and Kumar, 2016).
From a consumer point of view, at the time of purchasing a new product, consumers undergo five different steps such as recognition of the brand, information search, alternative research, evaluation of purchase, and after purchase evaluation to select the brand of their choice (Nair, Nivea, and Karthika, 2016). Sometimes they may go for a quick purchase with a hedonic consideration. In 2004, in order to investigate the customer attitude, brand selection pattern, factors influencing the purchase, and awareness factors of new brands Macro Analysis & Consumer Research Organisation conducted a study. Results of the study show that customers prefer to explore the technical specifications and having a high awareness about new launches. Studies found that young customers give less emphasis to factors like price, durability, and other devices because of their swift switching behavior (Chowdhury and Rahman, 2013). Rijal (2013), studied that in case of students while selecting a new mobile phone main criteria is the brand name. They prefer bigger brand name over the other specifications and factors while purchasing a new phone.
References
Chowdhury, M. and Rahman, M. T. (2013) “Consumer Attitude Towards the Cell Phone; A Study on Young Generations of Chittagong Metropolitan city, Bangladesh”. Asian Business Review, 3(5), pp. 16-20.
Dr. Maheswary, V. (2015) A study on brand preference of mobile phone in Chidambaram Town. International Journal of Information Research and Review, 2(2), pp. 341-345.
Kumari, P. and Kumar, S. (2016) Consumer Brand Preference Towards Mobile Phone; effect of Mobile Phone Attributes on Purchase decision. Journal of Business and Management, 201(1), pp. 1-10.
Macro Analysis & Consumer Research Organisation (2004). Study of Mobile Phone Usage Among the Teenagers And Youth In Mumbai [Online] Available from: https://www.itu.int/osg/spu/ni/futuremobile/socialaspects/IndiaMacroMobileYouthStudy04.pdf
Nair, S., Nivea, N. N., and Karthika, R. (2016) Consumer preference towards mobile phones: an empirical analysis. International Journal of Applied Research, 2(12), pp. 343-347.
