MKT5IMM International Marketing Management

Introduction

This report highlights the coaching communication skills based on personal challenges as well as skill development. This reflective report is illustrated based on the Discussion Board entries in order to offer a skill development journey. The structure of the report initiates with learning skills that have significantly impacted the course of life followed by coaching skills that I like to develop by analyzing the negative impact on my coaching ability. Lastly, a vision would be created with a 3 months goal along with two weekly smart goals to reach the 3 month goals in a detailed manner.

Report- Reflection

The strengths that I have acquired based on active listening, open questions and reflection was the ability show empathy and listen in relation to a non-judgemental perspective. In addition, I also developed my empathic communication skills by comprehending the feelings of my friend with active listening, (Yule, 2013). I gained confidence through appreciative inquiry that assisted me to acknowledge my virtues and strengths as well. Based on challenges, the orders of the list of the question was critical in appreciative inquiry for me. Furthermore keeping the conversation neutral while expressing empathy to my friend, it was also a critical challenge, (Argyle, 2013). I also faced challenges during open-ended questions as there are times when I run out of ideas as well as over thinking the conversation was also a significant difficulty. The new perspectives that I have analyzed are to improve my listening skills, reduce over thinking a particular statement, enhance the empathetic skill, as well as non-judgemental perspective, has contributed towards my learning and skill development. The main obstacle that I have analyzed to change is to communicate with people in the crowd as well as react to situations based on empathy. The positive learning outcomes that I have attained from the coaching communication experiences are improved listening skills, expressing empathy to others, attaining non-judgemental perspective and effective communication with others. The impact of this learning for me is highly credible as it assisted me to develop my communication skills efficiently that would certainly assist me to make informed decisions and collaboration with other members, (Beck and Gong, 2013).

One coaching skill that I would like to develop is non-violent communication and empathy. As I have learned that at certain times I do not make rational decisions or response to other as required, developing such a skill would enhance my coaching skills. One habit that has negatively impacted my coaching ability is to not provide or make immediate response while someone else is expressing their feelings or sadness. This, in turn, can critically disrupt the coaching skills, (Bereiter and Scardamalia, 2013).

Habits that I wish to unlearn that interferes my coaching approach is closed ended question habits and directive approach as I do not express my feeling based on other feelings. As during the discussion weeks, I have observed that the ability for open ended question was complex for me. Hence, I would like to eliminate closed ended question habits for effective communication, (Hackman and Johnson, 2013). I am trying to increase my awareness and practice of empathetic skills and open ended questions habits for coaching communication skill development. In addition, mindful listening would also highly assist me to make a significant strategy to acknowledge virtues, (Brown et al. 2013).

Based on personal coaching Action plan, one coaching skill that I would like to develop is to express empathy. Expressing empathy based on the provided situation has been a critical task for me as I lack the ability to deliver immediate response. In addition, I have observed that my inability to face open opened questions at ease is also critical that would be significantly developed through empathy, (James-Ward, 2013). My vision is to actively listen to the perception of others based on which I can show immediate response and empathy for comforting the situation.

3 months goal

Smart goals 1 (Active listening by involving group discussions)

Smart goal 2 (To develop abilities for open ended questions at ease for strengthening my coaching skills)

The two resources that I would use to enhance my coaching skill are my supervisor and my friends. My supervisor would assist me to analyze the drawbacks and flaws that I have already have in me as well as would recommend strategies to attain my goals based on my vision. On the other hand, my friends would support me to make significant progress and offer feedback on the areas that need more improvement so that I can enhance my listening skills, ability to face open ended questions as well as to express empathy with immediate response, (Trower et al. 2013).

Conclusion

Therefore, through the entire reflection report, I analyzed that I lack the skills to express empathy and make an immediate response based on the provided situation. In addition, open-ended questions are highly complex for me. However, by improving my listening ability and appreciate virtues, I can eliminate each obstacle that I am facing at present. Furthermore, the 3 months goal would be a positive aspect with the integration of two SMART goals for mitigating the obstacles that I am facing while developing my coaching communication skills.

References

Argyle, M., 2013. Bodily communication. Routledge.

Beck, J.E. and Gong, Y., 2013, July. Wheel-spinning: Students who fail to master a skill. In International Conference on Artificial Intelligence in Education (pp. 431-440). Springer, Berlin, Heidelberg.

Bereiter, C. and Scardamalia, M., 2013. The psychology of written composition. Routledge.

Brown, G.A., Bull, J. and Pendlebury, M., 2013. Assessing student learning in higher education. Routledge.

Hackman, M.Z. and Johnson, C.E., 2013. Leadership: A communication perspective. Waveland Press.

James-Ward, C., 2013. The coaching experience of four novice principals. International Journal of Mentoring and Coaching in Education, 2(1), pp.21-33.

Trower, P., Bryant, B. and Argyle, M., 2013. Social skills and mental health (psychology revivals). Routledge.

Yule, G., 2013. Referential communication tasks. Routledge.