Organisation profile: Identify the organisation you have chosen to investigate, itsindustry classification and its core business activities. (Citations required; approx.)
Glossary of key change management concepts: For each of the following, provide a concise definition or explanation (Topics 1?4). Include key details and/or components where relevant. Information must be obtained orsynthesised from MMH356 and/or other change management academic sources and NOT from generic online business dictionaries:
Interventions: Select two (2)specific interventions which have already been implemented by your chosen organisation (Westpac Group or Woolworths Supermarkets). For each intervention:
From the five holistic diagnostic models of organisational behaviour discussed :
Woolworths has been facing terrible changes in share price. Due to the decreasing share price, the company has been experiencing lots of loses. To restore the company’s operation, the management has implemented some interventions for cost-cutting to bring back trust in customers. (Ryall, 2013)Some of the interventions include:
According to (Darvall, 2018), this is an intervention that has been implemented by the Woolworths Company whereby they will be rewarding the customers who brought their personal bags for shopping. They have implemented the intervention by rewarding such customers with flybuys points which will help in the smooth transition from the single-use plastic bags to reusable shopping bags. This will help maintain its customers. (Simpson, 2018) This type of intervention can be categorized as technological intervention and specifically rewards. (Rewards, 2016)
This is an intervention by the Woolworth subsidiary company. Its implementation seeks provision of wide range of clothing to its customers via online platforms. This is an intervention made to cope with the technological era in customers. They can now order clothes online and get their delivery at their doorsteps. (Ezibuy, 2012). This kind of intervention can be categorized as technological intervention typology.
The 7s diagnostic model is the best tool to apply for diagnosing Woolworth supermarkets in relation to Ezibuy and flybuy interventions discussed above. With this model, it’s possible to evaluate and improve performance as well. (Abbott & Booth, 2014). With this model it will be possible to match resources with opportunities that are available in the Woolworths market. Reward point and online marketing will help create an advantage over the competing companies. The 7s are as follows (Bolman & Deal, 2013)
Abbott, H. & Booth, H., 2014. Foundations for Operating Department Practice: Essential Theory for Practice. UK: McGraw-Hill.
Anderson, D. & Anderson, L., 2010. How to Achieve Breakthrough Results Through Conscious Change Leadership. In Beyond Change Management. USA: ohn Wiley & Sons. p.26.
Bolman, L. & Deal, T., 2013. Artistry, Choice, and Leadership. In Reframing Organizations. USA: John Wiley & Sons. p.9.
Darvall, K., 2018. Woolworths and Coles will REWARD customers who bring their own shopping bags. MSN Money, 2(1), p.4.
Ezibuy, 2012. Ezibuy. [Online] Available at: https://www.woolworthslimited.com.au/page/Who_We_Are/Our_Brands/EziBuy/ [Accessed 12 August 2018].
Rewards, 2016. woolworths rewards. [Online] Available at: https://www.woolworthsrewards.com.au/support/ [Accessed 12 August 2018].
Ryall, M., 2013. Inference and Intervention. In Causal Models for Business Analysis. UK: Routledge.
Simpson, T., 2018. Organizational Change Management On Woolworths. Management, 1(2), pp.1-6
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