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MNG00441 Hospitality Services Management

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Question:

For this task we will provide you with a template of a group contract (See the Other Resources link at the Unit web site). Completing this template will identify individual roles and responsibilities of the group to ensure the team functions effectively and the workis distributed equally.

Your group contract will consider the following elements:

  • What ground rules have you established?
  • What timelines/schedules have you developed to complete all the required tasks? Consider scheduling of tasks, meetings and deadlines.
  • Have you clearly and fairly identified everyone’s roles and responsibilities?
  • Contingency plans – as a group how will you handle a breakdown in the event of a timeline not being met?
  • Communication plans – what mechanisms for ongoing group communication have you established considering each member’/s particular circumstance?

Using the Australian Bureau of Statistics data and/or other reliable and valid sources from other countries:

  1. describe the nature of the service industry in a country of your choice
  2. describe, and provide an overview of the nature of your specific type of organisation (e.g. hotels, restaurants, theme parks, travel agents, online businesses and so on).
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