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Discuss about the My Health Record ?



My Health Record is a tele health care and monitoring system which has been initiated by the Commonwealth Government of Australia. The system will enable the patients to improve their health conditions by availing timely care. It would also provide them with the ability to be in constant touch with their respective doctors or medical professionals. The document is a system vision document for the project that focuses upon the problems, capabilities and benefits

System Positioning

Problem Statement

There is an urgent need to transform the operations and practices that are involved in health care to allow the citizens of Australia to have a healthy life. There are various loopholes that are present in the current system in terms of availability and quality of services and the major reasons behind the same are increase in population without the same increase in the number of medical professionals, hospitals and medical centres.

Problems of Current System

The citizens of Australia face trouble with the healthcare services due to the vast population and the inadequate number of hospitals, medical centres and medical professionals. There are various issues associated with service quality and availability due to these problems

Affects of the Problems

Obtaining an appointment for consulting the medical professional or gaining admission in a medical centre or a hospital involves a large amount of waiting time and queues. Due to this there are often issues such as delayed medical attention that affects the health of an individual in an adverse manner. Also, the charges that are levied on the patients are increasing with each passing day irrespective of the deterioration of the quality of services.  

Impacts due to the Problems

There is an impact on the medical fraternity as well as there is a lot of pressure and responsibility on the medical professionals. However, they are unable to reflect the same due to the lack of required resources.

Solution to the Problems

The solution to the problems that have been stated above include the creation and spread of virtual and tele health care systems such as My Health Record.


There are various capabilities that are associated with the system for all the users and parties involved such as patients and their families, doctors, medical experts, medical consultants and nurses.


Features of the System

  • Ability to log in to the system by entering a valid combination of the user credentials.
  • Ability to gain a secure entry to the system by successfully completing the multi-authentication steps at the time of login.
  • Ability to the patients to view and manage their health details and health conditions by
    • Record the health information such as blood pressure, heart rate, sugar levels and likewise
    • View the medical history and the upcoming medical appointments
    • Receive alerts on the healthy practices to follow and the due date for recording the health details (Ackerman, Filart, Burgess, Lee, & Poropatich, 2010)
    • View and download the medical comments and medical feedback provided by the clients
    • Book an appointment with the assigned medical expert for visit to the medical centre
    • Communicate with the medical expert through chats or internal mailing system
    • Provide feedback on the services that are offered by the medical professional
  • Ability to the medical experts and medical professions to
    • View the health information that is recorded and sent across by the patients for analysis
    • Analyze the health details and provide the medical feedback through the system
    • Upload the medical reports on the system to allow the patients to view and download
    • Keep a track of the patients that are diagnosed by the professional in a day, week, month or specific period of time
    • View the feedback that is offered by the patient on the quality of service that is provided

There will also be security mechanisms and features that will be incorporated in the system to make sure that there are no occurrences of security threats and attacks. These will include use and passage of encrypted information, network security, anti-malware system and access and identity control.

Benefits of the System

There will be many benefits that will be offered by My Health Record to all the user types. The major advantage of My Health Record will be in terms of the availability and accessibility. It would enable the patients and their families to access the system at any point of the day. Also, the system will be accessible from any of the remote location which would prevent the need to be physically present at the medical centre or hospital for medical consultation. Information management is another benefit that will be offered by the system. With the paper-based medical records and reports, there are often scenarios such as loss or damage that are associated. However, no such issues will be associated with My Health Record and all the information will be accessible with just a click of a button. The cost of the health care services along with their quality will also improve due to ease of operation and faster processing along with lesser involvement of resources (Dinesen et al., 2016). The system will also offer protection against the security attacks and will maintain the confidentiality and privacy of the health information of a patient.



Ackerman, M., Filart, R., Burgess, L., Lee, I., & Poropatich, R. (2010). Developing Next-Generation Telehealth Tools and Technologies: Patients, Systems, and Data Perspectives. Retrieved 24 March 2017, from

Dinesen, B., Nonnecke, B., Lindeman, D., Toft, E., Kidholm, K., & Jethwani, K. et al. (2016). Personalized Telehealth in the Future: A Global Research Agenda. Retrieved 24 March 2017, from

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