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N832 Tourism And Travel Management

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Management Information Systems have completely changed the way the Travel & Tourism Industry is conducting business today, when compared to a decade ago, by providing 24 hour access to online booking and reservation facilities to the public. Can this new way of conducting business be considered a 'disruptive technology'? And if so who are the winners and losers in this new environment? 

Deliverables: You are required to produce report detailing:
• A full discussion of what is considered 'Disruptive Technologies' as related to the travel & tourism industry- there are many examples today of information systems introducing new procedures into the old 'bricks & mortar' businesses.
• How does such a technology change the methods of conducting business, when compared to the old 'Bricks and Mortar' businesses.
• Critically analyse 'who benefits?' The company that can now trade on a global scale regardless of location / time zones or the customer who can gain access to a wealth of offers/deals by a simple online search, without ever leaving the comfort of their home or workplace?
• Critically analyse what are the benefits associated with the use of mobile-apps, alerts and mobility when selling/buying travel & tourism services.
• Discuss the disadvantages of the above systems; are there any security issues; are all T&T businesses that have a web-presence, guaranteed profit? 

The report must include an executive summary; a section looking at disruptive technology and how it has revolutionised professional travel advice services; a section to review information systems; a section discussing the advantages/disadvantages of conducting business via the internet; a comprehensive conclusions and recommendations. 
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