Kory family hospital is a nursing hospital located in Bungoma County one of the remote areas in Kenya, Africa. The hospital produces billing records, clinical and lab reports, prescriptions, admission and patient records. The hospital needs a management system that would help manage its nursing operations. This report discusses the solutions that could be integrated in the facility, how the system would be integrated and payment solutions to be used. It also discusses the use of electronic data interchange. Recommendations on training methods and its return of investment are also discussed.
How the new system would be integrated
Integrating a HMS depends on the goals of the facility; whether the system will meet the requirements of the facility or not. Integration should be done depending on the scope of the facility. The system should meet patients’ support needs for successful integration. The facility is located in a remote area. The integration should be done in a way that patients outside the locality could be able to receive support. Guidelines on how to use and implement the system should also be formed. An analysis of the management performance should be done in order to reflect on how the integration should be done (Canadian Institutes of Health Research, 2010).
The facility is located in Kenya. There exists a mobile payment solution that could be used by the facility. By using sim cards and mobile applications, a patient could pay bills at the comfort of their home. The facility could also use a pay-bill payment solution. The pay-bill allows payment of services for a specific institution. It could be integrated in the HMS (Medium, n.d.).
Electronic data interchange and benefits of the new technology
By integrating a healthcare management system, the facility would be able to maintain effective operations. Data collected must be accurate, complete and timely. Nurses need to record accurate information about patients’ recovery process. Prescriptions have to be given to the respective patients and billing has to be done accordingly. Patients also have to be discharged when fully recovered. A healthcare management system (HMS) would help in management of these records to improve efficiency, quality and gain a competitive advantage in the health industry. It would help provide accurate and timely information for the facility. Data collected could be used for analysis, and making informed decisions (Kumar, Ahmed, & Shaikh, 2012).
Change management strategies, training and support and employee education for effective integration
Since the facility has an existing system, training needs to be done to help the users adopt to the new system. Information system failure could result due to use failure. Use failure occurs due to lack of training of the system’s users. Successful integration depends on user response, user characteristics; involvement and user satisfaction. Providing technical support and training courses could help users learn how to use the system. The training could be included as part of staff daily routine for quick learning. Follow-up training could also be used (Journal of Information Technology & Software Engineering, n.d.).
Return on Investment and its benefits
The Return on Investment (ROI) of the facility can be analyzed by measuring the loss or gain of implementing the new system. The ROI could be used to measure investments on inventory, equipment investment (Entrepreneur, n.d.). ROI is assessed using times for emergency waiting, outcomes of infections control, waiting times, and measures on diseases such as malaria; which is among the major health concerns within the facility’s locality. Some of the tools used in analyzing these include Mentored Implementation (MI), Improving Performance in Practice.
How leadership, patient data, IT department determine ROI success
Leadership development programs and quality of leadership help in determining return on investment. Transformational leaders inspire productive work by motivating employees work towards realizing the company’s achievements. This in turn improves the facility’s ROI. Poor leadership produces poor health care. The IT team helps improve the ROI by performing maintenance and management of the integrated system. Leadership development programs help in skills enhancements to improve ROI. The programs have different duration and quality programs that allow leaders to attend programs that benefit their organizations (Canadian Health Industry Network, 2017).
Patient data helps determine ROI through evaluating patient bills and diseases treated. These data could be used in research. Research findings are used to determine whether the facility has competitive advantage within its region.
Integrating a healthcare system helps improve the performance of the health facility. The type of HMS to be used depends on the facility’s needs. The facility is located in a remote and developing country hence cost should be considered. To be able to have positive ROI patient records, quality leadership and leadership programs would be effective. Training of employees should be done in order for the integrated system to realize its objectives.
Canadian Health Leadership Network. (2017). Development of a Return on Investment tool for healthcare leadership development. Retrieved from https://chlnet.ca/wp-content/uploads/CHLNet-ROI-Evidence-Brief-Feb-2017.pdf
Canadian Institutes of Health Research. (2010). Ten Key principles for successful health systems integration. Retrieved from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3004930/
Entrepreneur. (n.d.). Return on Investment (ROI). Retrieved from https://www.entrepreneur.com/encyclopedia/return-on-investment-roi
Journal of Information Technology & Software Engineering. (n.d.). Training and its impact on Hospital Information System (HIS) success. Retrieved from https://www.omicsonline.org/open-access/training-and-its-impact-on-hospital-information-system-his-success-2165-7866.1000112.php?aid=9688
Kumar, R., Ahmed, J., & Shaikh, B. (2012). Role of Health Management Information System (HMIS) in disease reporting in a rural district of Sindh. Retrieved from https://www.researchgate.net/publication/233864584_Role_of_Health_Management_Information_System_HMIS_in_disease_reporting_in_a_rural_district_of_Sindh
Medium. (n.d.). How mobile payment will change the healthcare industry. Retrieved from https://medium.com/@MailMyStatement/how-mobile-payments-will-change-the-healthcare-industry-infographic-2619d21deec0