NMS11176 : Healthcare Management

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Course Code: NMS11176
University: Edinburgh Napier University
Country: United Kingdom

Question:

1).As our world constantly experiences change, our communication-related theories continue to evolve to meet our new realities. Review Colin's 2006 article, "Leadership Energy," and Taylor's 2009 article, "Emotional Intelligence at Work," to explore the current theories on quantum energy management system (QEMS) and emotional intelligence, respectively. Let us share our thoughts and discuss the validity and possible applications of these two theories in supporting effective organizational communication.

2).Health care leaders shoulder the responsibility of ensuring the communities they serve are provided with quality care and service. Organizational leaders must recognize and comply with regulations and guidelines from various organizations, depending on the sector of the health care industry they manage.
o Choose a specific type of health care organization.
o Research and describe an outside institution that is directly involved in guidance, credentialing, or accreditation for this type of organization.
o Summarize the expectations and requirements.
o Explain how compliance with this institution safeguards the community or population it serves.
o Share a possible ethical issue related to staff competency and compliance in this institution.
o Explain how a health care manager might prevent or resolve this type of issue.

3).
o Research and share a recent or current example of a health care organization initiative that embodies corporate social responsibility (CSR) principles, aligns with Section V of the Code of Ethics of the American College of Healthcare Executives, and provides enrichment and value to the community.
o Discuss how the three roles of health care managers were or might have been utilized for the success of this type of initiative.
o Share an original idea for a CSR program you would be interested in implementing in your health care management career.

Answer:

1).QEMS make human energy easy to manage and available as a resource to the employees. When human energy is accurately applied, it can attract, repel or bond people in an organization creating a good communication between them. QEMS help leaders harness the potential of human energy and enables people to keep their energy high when working in the organization. This makes them provide better decisions concerning organization’s matters. QUEM is also a preventive measure that is used in dealing with grievances and conflicts. (Tipping, 2006) Emotional intelligence is the capability of individuals to recognize their own feelings and those of others, differentiate between the two and label them appropriately, use emotional information to guide their thinking, behavior and management in order to adapt to the working environment. (Backlund, 2001)

Applications

Leadership energy can be used to attract communication between people in the organization which leads to dynamic interactions.
QEMS can be applied in dealing with grievances and conflict between employer and employees. This will act as a fuel that drives sustainable enterprise and also it will make people be more responsible for their lives thus making better decisions.
Emotional intelligence enables one to learn how to respond in a variety of business situation. It enables one to get to be heard more accurately, inspire and motivate others and also to stand out the leadership presence.

2). Brigham and Women’s Hospital is one of the distinguished hospitals in the US which is accredited by Accreditation Association for Ambutory Health Care (AAAHC).AAAHC institutes for quality improvement and adds new standards required by constantly changing healthcare arena. (Afifi, Thomas, & Ronald, 2013) It offers performance measurement for the institution. This makes sure that the community it serves gets quality services in terms of checking the safety of medicine the hospitals describes to their patients and also the qualification of the physicians who treat the patients at the hospital.

Ethical issue

One of the ethical issue in the institution is the challenge of balancing quality and safety with efficiency in healthcare. The healthcare manager can resolve this by balancing benefits with the burden of therapy and also to attempt not to harm while providing benefit to the patient. The manager can also make sure that the nurses takes care of the patients by being kind to them

3).An example of healthcare initiative that embodies CSR align with section V of Code of Ethics is health education and promotion to prevent heart disease which its aim is to inform and empower people about heart diseases. (Taylor, 2013). This in accordance with Section V of Code of Ethics which supports access to healthcare services for all people in the society.

Roles of managers utilized in this initiative

Coordination of resources of health institutions to enhance community health.
Direct prevention programs of heart diseases to the community.
Asses the effectiveness of the community program by checking the response of the community members about the heart checkup.

An example of Corporate Social Responsibility in healthcare that I would include in my management would be;

Offering drugs to the disadvantaged population for free.
Addressing employee’s safety and health at work.

References:

Afifi, A., Thomas, R., & Ronald, A. (2013). Changing the Us health care system: key issues in the health issues and management. Jossey-Bass.

Backlund, G. (2001). Team Effectiveness.

Taylor, R. (2013). The essentials of nursing and healthcare research . London: SAGE Publication.

Tipping, C. (2006). Leadership Energy. ProQuest Cenral, 19.

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