1).QEMS make human energy easy to manage and available as a resource to the employees. When human energy is accurately applied, it can attract, repel or bond people in an organization creating a good communication between them. QEMS help leaders harness the potential of human energy and enables people to keep their energy high when working in the organization. This makes them provide better decisions concerning organization’s matters. QUEM is also a preventive measure that is used in dealing with grievances and conflicts. (Tipping, 2006) Emotional intelligence is the capability of individuals to recognize their own feelings and those of others, differentiate between the two and label them appropriately, use emotional information to guide their thinking, behavior and management in order to adapt to the working environment. (Backlund, 2001)
2). Brigham and Women’s Hospital is one of the distinguished hospitals in the US which is accredited by Accreditation Association for Ambutory Health Care (AAAHC).AAAHC institutes for quality improvement and adds new standards required by constantly changing healthcare arena. (Afifi, Thomas, & Ronald, 2013) It offers performance measurement for the institution. This makes sure that the community it serves gets quality services in terms of checking the safety of medicine the hospitals describes to their patients and also the qualification of the physicians who treat the patients at the hospital.
Ethical issue
One of the ethical issue in the institution is the challenge of balancing quality and safety with efficiency in healthcare. The healthcare manager can resolve this by balancing benefits with the burden of therapy and also to attempt not to harm while providing benefit to the patient. The manager can also make sure that the nurses takes care of the patients by being kind to them
3).An example of healthcare initiative that embodies CSR align with section V of Code of Ethics is health education and promotion to prevent heart disease which its aim is to inform and empower people about heart diseases. (Taylor, 2013). This in accordance with Section V of Code of Ethics which supports access to healthcare services for all people in the society.
Roles of managers utilized in this initiative
- Coordination of resources of health institutions to enhance community health.
- Direct prevention programs of heart diseases to the community.
- Asses the effectiveness of the community program by checking the response of the community members about the heart checkup.
An example of Corporate Social Responsibility in healthcare that I would include in my management would be;
- Offering drugs to the disadvantaged population for free.
- Addressing employee’s safety and health at work.
References:
Afifi, A., Thomas, R., & Ronald, A. (2013). Changing the Us health care system: key issues in the health issues and management. Jossey-Bass.
Backlund, G. (2001). Team Effectiveness.
Taylor, R. (2013). The essentials of nursing and healthcare research . London: SAGE Publication.
Tipping, C. (2006). Leadership Energy. ProQuest Cenral, 19.
