1. Responsibility for a chief risk officer in a health care organization
The chief risk officer is the executive who deals with the assessing and mitigating the competitive and threats of the healthcare of an organization’s finance and capital. The CRO is responsible for the implementation of managing the operational risk and the process of mitigation for avoiding losses from the failed systems or policies.
The responsibilities of CRO depend on the size of the industry. Generally the CRO is responsible for the operating the risk management which includes the identification of risks and mitigation activities (Labelle & Rouleau, 2017).
As now-a-days the healthcare sector is developing broadly and is under a rapid transformation. Chief risk officer are trained to manage different issues in different settings. The responsibilities of a risk manager are determined by the organization in which they were working. The areas in which these officers work are following:
- Finance and insurance
- Event management
- Clinical research
- Psychological and human healthcare
- Emergency preparedness
These officers identify and evaluate the risks to reduce the injury of the patients, staffs and also the visitors in an organization. The Centers for Disease Control published that prolonged use of the urinary catheter leads to the risk factors of urinary tract infection. On the basis of this study the officer implemented a risk management plan which the physicians are advised for the regular evaluation of the catheter (Skurka, 2017).
Thus the potential risks are to be evaluated and measured by the chief risk officer of an organization.
2. Introduce the idea of a "just culture" within a healthcare organization.
In healthcare industries sometimes an individual is lamed personally for a mistake without judging that person whether he/she has done that mistake or not. The just culture is an environment where the workers can trust each other and are rewarded to provide safety information (Dekker, 2017). As a chief officer of a hospital, I had introduced the policy of just culture and following are the ways to ensure that the workers are doing it effectively:
- To make sure that patient safety issues are to be maintained.
- To discuss with the staff about the safety issues of the patient.
- To provide safety education for new staffs and medical staffs at the orientation.
- To plan an intervention if the patients or their family is facing any issues at the hospital and after the succession of the plan will ask the staff to share with other members of the hospital that how this plan was accomplished.
This culture does not mean that no one will be punished, rather by the help of this approach the problem is identified, then to understand the errors and decide what actions are needed to reduce errors.
Thus it can be seen introducing the just culture policy in an organization reduces the errors. This also reduces the fear of reporting which helps in not repeating the errors. This policy is also helping to create an environment where it is safe for everyone to discuss about the vulnerabilities for supporting and report error and failures to the organization (Petschonek et al., 2013).
Labelle, V., & Rouleau, L. (2017). The institutional work of hospital risk managers: democratizing and professionalizing risk management. Journal of Risk Research, 20(8), 1053-1075.
Skurka, M. A. (2017). Health information management: principles and organization for health information services. John Wiley & Sons.
Dekker, S. (2017). Just culture: Restoring trust and accountability in your organization. CRC Press, Taylor & Francis Group.
Petschonek, S., Burlison, J., Cross, C., Martin, K., Laver, J., Landis, R. S., & Hoffman, J. M. (2013). Development of the Just Culture Assessment Tool (JCAT): Measuring the perceptions of healthcare professionals in hospitals. Journal of patient safety, 9(4), 190.