Thesis statement Effective communication skills are important in nursing profession as it helps them to share their concerns, interests and make effective decisions in order to provide the high-quality and compassionate nursing care to the people under their provision.
Effective communication in nursing via verbal (speech) and non-verbal communication (behavioral aspects) are important to deliver and receive the nurse-patient messages that help to initiate advantageous relationships and avoid repercussions in delivering the best quality of care (Kourkouta & Papathanasiou, 2014).
Better communication between the healthcare providers (nurses) and the clients improve the nurse- patient relationship and in enhancing the job satisfaction and in delivering patient centered care (Williams, Ilten & Bower, 2016).
The language that reflects the age, culture, gender and the developmental level of the patients greatly determines the understanding and trust of the patient in care provision and in avoiding the patient misinterpretation (Douglas et al., 2014).
Communication between the healthcare professionals and clients are of paramount importance when attending a patient as it delivers a sense of purpose, encourages interaction and provide them an opportunity to express themselves (Timmins et al., 2014).
Importance of effective communication in nursing
Clear and succinct communication between the nurses and the clients strengthen the nurses in making effective decisions about the patients’ problems and in developing the critical problem solving skills in them. Active listening, effective communication skills training, empathy and non-verbal cues are vital in listening to the patient cues and in ensuring patient safety.
According to Little et al., (2015) there are five non-verbal behaviors that are essential for the nurses in their provision of care are eye gaze, smiling, head nodding and body positioning. All these encompass the body language including the physical appearance, touch and passive listening.
When the nurses include all these non-verbal signs, they are able to gain the profound insight into the experiences and emotional needs of the patients and in the course of doing so, encourages the additional investigation of the patient.
A patient who does not verbalizes the presence of pain, however shows discomfort through the contradictory body language and facial expression and imposes the nurses for additional questioning that helps them to gain clarification and appropriate patient centered care.
It also gives better patient outcomes and help in the reduction of medical errors that arise due to miscommunication between the healthcare professionals. It reduces the risk for patient mortality, hospital stay and with improved patient satisfaction. This increases the job satisfaction, desire for interaction with the colleagues and in decreasing the information overload. It helps in better decision-making with nurse satisfaction and more retention. According to Nursing and Midwifery Board of Australia (NMBA), nurses should deliver clear information and work in collaboration with the other healthcare professionals in providing the best quality of care.
Effective communication is important for the nurses and is a core skill as it helps to promote patient care and safety. When nurses communicate effectively, it helps to report the patients concerns more efficiently and improve patient care.
Arnold, E. C., & Boggs, K. U. (2015). Interpersonal relationships: Professional communication skills for nurses. Elsevier Health Sciences.
Douglas, M. K., Rosenkoetter, M., Pacquiao, D. F., Callister, L. C., Hattar-Pollara, M., Lauderdale, J., ... & Purnell, L. (2014). Guidelines for implementing culturally competent nursing care. Journal of Transcultural Nursing, 25(2), 109-121.
Howard, T., Jacobson, K. L., & Kripalani, S. (2013). Doctor talk: physicians' use of clear verbal communication. Journal of health communication, 18(8), 991-1001.
Kourkouta, L., & Papathanasiou, I. V. (2014). Communication in nursing practice. Materia socio-medica, 26(1), 65.
Little, P., White, P., Kelly, J., Everitt, H., Gashi, S., Bikker, A., & Mercer, S. (2015). Verbal and non-verbal behaviour and patient perception of communication in primary care: an observational study. Br J Gen Pract, 65(635), e357-e365.
Timmins, F., Griffiths, C., Griffiths, C., Gleeson, M., & O’Shea, J. (2014). Teaching Communication to Nursing Students: Contemporary Perspectives on Practice. J Nurs Care, 3(142), 2167-1168.
Williams, K. N., Ilten, T. B., & Bower, H. (2016). Meeting communication needs: topics of talk in the nursing home. Journal of psychosocial nursing and mental health services, 43(7), 38-45.