Quality is an important factor when it comes to the healthcare sectors. For the organizations that are involved with the healthcare services, maintaining quality services ensure the possibilities of desired outcomes. In this regard, it can be said that the quality in the healthcare services are maintained and monitored by employing several parameters.
Furthermore, the measures that are used in the order to assess the quality of the healthcare services are divided into three sections. The primary measures used in order to measure the quality of services, is the structural measures (Conway, Mostashari and Clancy 2013). By employing the structural measures, the employees are capable to assess the systems, capacity and process of the hospitals. In addition to this, the services can also be measured in terms of the process measures.
Whereas, the structural measures indicates the system and processes, the process measures indicate the initiatives that the organization is taking up in order to improve their diagnosis process and other services (Purc?rea, Gheorghe and Petrescu 2013). In this regard it can be said that the process measures indicate the customers about the medical care that they can expect from the organization.
The outcome measures is the indicators of the probable impact of the healthcare services that a patient can expect from the hospitals (Conway, Mostashari and Clancy 2013). The outcome measures are indicators of the health status of the patients, the surgical complications and rate of mortality.
To conclude, it can be said that these three quality performance measures are regarded as the best indictors for measuring the quality of services provided by the hospitals. The reasons behind considering these frameworks as most effect ones are their transparency. By employing these fame works the hospitals become able to maintain a transparent approach towards its patients, while constantly thriving for the betterment.
References
Conway, P.H., Mostashari, F. and Clancy, C., 2013. The future of quality measurement for improvement and accountability. Jama, 309(21), pp.2215-2216.
Purc?rea, V.L., Gheorghe, I.R. and Petrescu, C.M., 2013. The assessment of perceived service quality of public health care services in Romania using the SERVQUAL scale. Procedia Economics and Finance, 6, pp.573-585.
