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Operations Management : Value In Goods And Services

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Question:

Discuss about the Operations Management for Value in Goods and Services.
 
 

Answer:

Introduction:

Hot rolling production is the process of converting metals into finished products through the use of heat. According to research, human being had little knowledge about using machines to convert metal into other products hence they used their hands and skills to shape the metal like iron into different forms and shapes. Due to the revolution of technology, skilled labors have moved from using their hands to craft the metals to using technology such as melting and use of high temperature to turn metal into designs and shapes for sale. Operation Management is the process of managing and controlling the process of conversion of raw materials to finished goods. Operation management utilizes the personal experience and skills plus the knowledge collected to effectively manage the company. The hot rolling production line main objective is to convert the metal into different designs and shapes to make profit Gaither (2009).

Operation management is the process which allows the hot rolling company to easily conduct their business operation smoothly from getting the raw material to the production of the finished goods. The metal rolling industry has been affected by technology over the years. Globalization has also led to the arise of so many challenges in the industry like competition and close substitutes. The operation of the industry must be reviewed to come up with strategic ways of dealing with ways to deal with the external factors affecting the business Preston (2011).

The hot production industry has three main department which help in the management of the company. The departments include the Finance, Operations and Marketing. The Finance department ensures the company has all the financial resources it requires in the production lifecycle. The Operation is the main department which deal with the production of goods and services in the company. They supervise and make sure the production process has all the right resources to produce quality goods. The operation department control and plan all the business activities taking place. The marketing department is responsible for promoting the products to the potential customers. The department has access to the consumers hence they collect information regarding the consumers need and promote the goods according to the consumer’s needs. The feedback they get from the consumers enable them to improve the services they offer  to the consumers Chapman et al. (2017).

Metal is utilized for different exercises like vehicle make, making family unit things like seats, tables, entryways and windows, airplane and watercraft maker among numerous different items .The hot moving generation line manages metals with temperatures higher the recrystallization temperatures to deliver an assortment of metal items (Dixit, and Dixit, 2008). The items have a long life and are prescribed by many individuals. Moving points in diminishing the thickness of metals to items things of different sizes by going it through moves under various presentation to temperature. The metals are made to have a thickness which is uniform in this way guaranteeing same items are indistinguishable and alluring to clients.

In the operation administration, there are numerous things which are operated by the chiefs. Safeguarding of future requests is recognized to guarantee that the levels of creation are controlled and there is no surplus or shortage. The quality is checked in this level of various fabricated things and the directors' checks adjustment to the clients' needs .The level of stock is observed at this stage and the ideal level is kept up for accommodation in the generation procedure. The representatives in this are confronted with a persevering situation as the work requires vitality and mischances are high. Supervisors have the obligation to inspire the representatives to have resolve in employment execution handle Gaither (2009).

All ventures are confronted with many difficulties which must be put into thought by chiefs as they help in accomplishing the business objectives .The steel or metal division has many difficulties, for example, high expenses of the crude materials making the net revenue underneath. Innovative changes which can render an organization obsolete when not put into thought .The organization may deliver items that don't meet the requests of client in this way need showcase for its products. The clients have high tastes and inclinations as far as quality and the administrations that a firm offers to them. These makes the business cause fetched in research and different approaches to make clients cheerful Geng (2007).

 

Operation administration is both and craftsmanship and science which is utilized to empower the change of the crude materials into completed products that are prepared for the clients utilize. The reason it is a craftsmanship and science is on account of uses both the individual information about generation and the educated learning .The hot moving creation line goes for changing over metal into different items by utilization of the temperature. At first, the individuals had no learning of utilizing machines to makes items from iron yet they utilized their abilities which speak to the component of craftsmanship to create different metal things. However, because of mechanical changes, new strategies have been produced which are utilized to change over metal or steel into different products for deals. The strategies incorporate dissolving of temperatures under temperatures to make it into things of one's decision.

The operational administrator is in charge of overseeing and supervising execution every one of the exercises to guarantee required outcomes are come to fulfill the client needs. He arranges exercises that the firm will be occupied with creating. It is essential with the end goal of any firm to be known before the initiation of business .Individuals and machines to do the exercises are distinguished to help in execution exercises and meet set due dates. He sorts out how things are done, coordinates the generation of items and in the long run controls the degree to their execution of exercises. Every one of these procedures guarantee the objectives and targets of the association are accomplished Heizer (2009).

Metal is utilized for different exercises like vehicle make, making family unit things like seats, tables, entryways and windows, airplane and watercraft maker among numerous different items .The hot moving generation line manages metals with temperatures higher the recrystallization temperatures to deliver an assortment of metal items (Dixit, and Dixit, 2008). The items have a long life and are prescribed by many individuals. Moving points in diminishing the thickness of metals to items things of different sizes by going it through moves under various presentation to temperature. The metals are made to have a thickness which is uniform in this way guaranteeing same items are indistinguishable and alluring to clients.

In the operation administration, there are numerous things which are finished by the chiefs. Gauging of future requests is recognized to guarantee that the levels of creation are controlled and there is no surplus or shortage. The quality is checked in this level of various fabricated things and the directors' checks adjustment to the clients' needs .The level of stock is observed at this stage and the ideal level is kept up for accommodation in the generation procedure. The representatives in this are confronted with a persevering situation as the work requires vitality and mischances are high. Supervisors have the obligation to inspire the representatives to have resolve in employment execution handle. Hot rolling principle goal is to make life simpler for its clients.

The organization's items are intended to serves diverse statistic profiles. The showcasing additionally considers individuals clients of various financial status. This operation system has helped the brand to flourish and get a greater client share the brand ponders it clients and utilize distinctive methods to catch everybody's consideration. The promotion is the significant showcasing strategy utilized by the organization. The ads are intended to include new items been discharged in the market. The commercial is utilized to gage the client's impression of the item and through this they can know how the item will perform in the market. The Hot rolling operation administration has strategized by detailed a few arrangements which includes creating items that will catch the consideration of the buyers. This is the primary period of this technique. Once the organization has caught the consideration of the customers by the new line of item now they concentrate on how they will make the crowd get intrigued by obtaining the item. Since the memory of the item is still crisp the organization now goes for keeping up a similar quality standard that they can achieve which will for the most part be founded on the devoted customers they pick up from the start of the item. The principle target of the operation administration is to keep Hot rolling steady and dependable. The organization is steady when the profits of the benefits surpass the operation expenses of the item. The operation administration group guarantee the items are performing admirably in the market. They make the organization solid by making top of the line items and the extras promptly accessible for the costumer to keep them happy with the item.

 


The operations administration likewise guarantees high caliber of the item, usability of the item as far as capacities and employments. This will give clients fulfillment when they get the item. The other goal of the operation administration group is to build deals and the benefits of the organization. Expanding deals is through publicizing to the potential customers and keeping up great relations between the purchasers and the organization. The operations group must keep up the organization's notoriety high as one of the main suppliers of computerized media.

The organization has represented considerable authority in broadening of items they have accomplished this in little scale as well as in huge scale. They have worldwide customers everywhere throughout the world .The are referred to for advanced media as well as in design arrange, semi-conductors, broadcast communications, computerized apparatuses and globalization. In computerized media there is a considerable measure of rivalry henceforth to keep Hot rolling stable the group has connected diverse advancements and plan on their items to make them one of a kind yet at the same time quality. The group has not just built up their item through innovative work additionally centered on business administration and generation keep up the benefit of the organization Elmaraghy (2012).

Hot rolling has branches in most significant urban communities on the planet. This is showcasing system of achieving numerous clients in their own usual range of familiarity. They alter their items as per the clients require. Their item targets distinctive efficient class of peple.They have items for everybody in the general public and that is the fundamental reason hot rolling does well on the planet. Not at all like different organizations like Apple that make costly items can’t which a few purchasers manage. This how hot rolling has flourished with its expansion of item and keeping up great relations with the buyers. Hot rolling delivers hard product and furthermore its parts of which it helps it pick up preferred standpoint over its rivals by pitching this segments to them. Some portable organizations depend and purchase the part from hot rolling designers Atzeni (2009).

Hot rolling ebb and flow operation methodology incorporate Research and advancement, Procurement, Manufacturing, coordination’s, deals, and after administrations. In innovative work Hot rolling has devoted around 10% of its income to innovative work. Just about 33% of its worker work in the innovative work to concoct new market patterns and plans to set new benchmarks in the market. Examine has demonstrated that Apple spend around 3 % of its income in research henceforth Hot rolling for the most part rely on upon the examination to remain in front of it contenders. In acquisition the organization outsources its generation to China where the work is modest. The organization decreases work cost which lessens the cost of creation. They then offer the items at market cost thus giving them a decent overall revenue. This empowers them to be aggressive in the market regarding expenses and deals.

Most Hot rolling items are less expensive than different brands in the market because of this operation methodology. In assembling the organization has flourished because of capacity of understanding the market, mirroring and enhancing the contender's item. Hot rolling has been known for impersonating its rivals' items however reinforce and enhance the item beating the contenders unexpectedly. They can fabricate items rapidly and can make incremental enhancements on items inside a brief timeframe Dilworth (2012).

All ventures are confronted with many difficulties which must be put into thought by chiefs as they help in accomplishing the business objectives .The steel or metal division has many difficulties, for example, high expenses of the crude materials making the net revenue underneath. Innovative changes which can render an organization obsolete when not put into thought .The organization may deliver items that don't meet the requests of client in this way need showcase for its products. The clients have high tastes and inclinations as far as quality and the administrations that a firm offers to them. Most models or iron characters require designs with extraordinary capabilities and awesome execution on account of their slant of their work. Diverse reasons for living like the IT client would require a computer with a not too bad processor and speed and enough memory to store data for their client. Hot rolling has isolated their things by making different hot rolling designs striking in a particular segment or shape. The hot rolling has awesome hot rolling designs optics both in the front and back camera for an unmistakable shot. The phone was made to check certain market or was expected to target solitary specialists.

 


Hot rolling goes with countless, which you can download from the hot rolling Google store or get an arrangement of free organizations gave in the Hot rolling Hub. These components have made steadiness to the brand since the proprietor of the hot rolling designs can get to the organizations to no end. The parts and the unfathomable applications can create loyalty and reliance on the client therefore every time they require a hot rolling they will look for a Hot rolling universe. These are the mental components affect the Hot rolling customers.

These makes the business cause fetched in research and different approaches to make clients cheerful. Ecological issues additionally have brought limitations on the business as laws have been set up to shield nature from contamination. Business conflicting with the laws implies gigantic fines from lawful activities or their conclusion.

At long last, the reality of the matter is that metalworking is a workmanship and science which is picking up notoriety among the general population as it produces quality things. The metal things are expanding created as they are solid and can be utilized as a part of all regions of operation. These division has given a considerable measure of work to both gifted and non-talented representatives henceforth enhancing individual’s expectations for everyday comforts. The metal business is aggressive as there are various changes and firms needs upper hands over the contenders for survival. Directors must be imaginative and creative to think of one of a kind items or apply methodologies like blue sea system to pull in more clients' or dispose of rivalry in the market Jayadevan (2010).

As demonstrated by Maslow's levels of leadership of necessities, a Hot rolling is a necessity in the human life. Due to the revolution of technology, skilled labors have moved from using their hands to craft the metals to using technology such as melting and use of high temperature to turn metal into designs and shapes for sale. Operation Management is the process of managing and controlling the process of conversion of raw materials to finished goods. Operation management utilizes the personal experience and skills plus the knowledge collected to effectively manage the company. The hot rolling production line main objective is to convert the metal into different designs and shapes to make profit.

The industry uses outdated methods of communication, marketing and advertising. Technology has revolutionized the mode of business. The metal rolling industry uses outdated methods to market their product through print media and posters. There new methods of communication which the company can adapt to increase their sales volume.

The research was conducted through the use of questioners and use of survey to get more information about the company.

Questioners were used on the staff members to collect more data about the operation of the company. The use of questioner had it limit since some of the employees especially the handy men had no education background. It was hard communicating and also filling the questioners. They also felt threatened by the question we were asking them in the field. This hindered the process of collecting data.

Using surveys. The use of surveys was a good method of collecting data. The survey was conducted on different people who include the employee of the rolling mill, the consumers and the residents near the company. The survey indicated that the rolling mill had not improved on their marketing and operation strategies. The company still used the traditional methods of marketing has affected them due to globalization and the emergence of new technology. The clients also gave back feedback about the products. The products were of high quality but they still used the same designs on their products. The company should come up with creative designed to satisfy the customer’s needs. The residents complained about the noise and air pollution caused by the company. They also said that the company produces the same finished products hence they are not motivated to look for new products Pycraft (2008).

 


To answer the research question, we will use practical experiment to resolve the issue affecting the industry. The issue affecting the industry are using outdated material of communication and marketing and lack of strategic goals and objectives. The objective of the experiments is to show the company how the use of technology can help them increase the sales volume and attract more customers. We will use technology to advertise the products to the consumer. We recommended the company to use social media to market their products. Social media provides a platform where the business can interact with the customer, showcase their design and get feedback. Due to globalization, new companies have emergence which has led to the increase in competition and reduction in the profit margin. We recommend the company to offer discounts offer after-sale services such as free delivery to the consumer’s location. The rolling meal should come up with creative designs to attract more customers. To collect data form the consumer we need questioners which are easy to comprehend. We have to formulate surveys and questioners for the customer to give us the feedback on the progress of the rolling mill Krajew (2009).

Surveys and questioners are easy to formulate and distribute them. The survey also provide detailed information about the customer’s needs. The questioners also helped the organization to come up with new operation method. The rolling mill management was able to access potential customer through the internet and especially the social media platforms Wild (2008).

The experimental and correlation design will help the company achieve its objectives. The survey and the questioners will help the organization to tap the potential market which can led to the increase of sales. However, there are some barrier which hindered the data collection method. The challenges include lack of proper communication from the field agents and the employees, lack of proper tools of marketing and adverting .The Company also has remained with the same designs of the final product of the rolling mill. The questioners were not answered according and some people refused to take the survey. This led to incomplete data collection from the field.

Some of the Ethical issues that we came across include lack of proper communication where the employees thought we were investigator or government agents. The questioner also asked questions to the employee about their company which not every worker gave us the answers Heizer (2007).

Groups

Effect on performance

P-Value

AVS B

5.12

0.235

AVS C

2.35

0.002

BVS C

3.75

2.350

According the table, group A performed better than group B and C .Group B also had achieved their goals since they performed better than Group C but group A performed best. Group A had the best performance since they followed all the requirement of their task. Group A and B average performance was higher compared to group B and C. Group B and C average performance was also better compared to group A and C. This means that A had performed best followed by B then C. Duluth, (2008).

 

References

(2007). Plant operating management.

Duluth, Minn, C.D. Skillings, (2008). Skillings' mining review. etc.].

Association Of Iron And Steel Engineers, & Association Of Iron And Steel Electrical Engineers (U.S.). (2009). Iron and steel engineer. Pittsburgh, Association of Iron and Steel Engineers, etc.].

Heizer, J., & Render, B. (2007). Operations management. Upper Saddle River, N.J., Pearson Prentice Hall.

Krajew, O. (2009). Operation management and strategy: analysis. [Place of publication not identified], Prentice Hall.

Institute Of Metals, American Society For Metals, & Metals Society. (2010). Metals abstracts. London, England, Metals Abstracts Trust.

Gaither, N. (2009). Production and operations management. Belmont, Calif, Duxbury Press.

Iron And Steel Institute. (2008). The Journal of the Iron and Steel Institute. London, The Institute.

YIN, R. (2011). Metallurgical process engineering. Beijing, Metallurgical Industry Press.

International Conference On Changeable, Agile, Reconfigurable And Virtual Production, & Elmaraghy, H. A. (2012). Enabling manufacturing competitiveness and economic sustainability: proceedings of the 4th International Conference on Changeable, Agile, Reconfigurable and Virtual production (CARV2011), Montreal, Canada, 2-5 October 2011. Heidelberg, Springer-Verlag Berlin Heidelberg.

Preston, R. (2011). American steel: hot metal men and the resurrection of the Rust Belt. New York, Avon Books.

Cooper, D. (2012). Improving safety culture: a practical guide. New York, Wiley.

Hashmi, S., Batalha, G. F., Van Tyne, C. J., & Yilbas, B. S. (2014). Comprehensive materials processing. Oxford, Elsevier.

Chapman, S. N., Arnold, J. R. T., Gatewood, A. K., & Clive, L. M. (2017). Introduction to materials management.

Geng, H. (2007). Manufacturing engineering handbook. New York, McGraw-Hill.

National Institute Of Industrial Research (India). (2010). The Complete technology book on hot rolling of steel. Delhi, India, National Institute of Industrial Research.

Bureau International Du Travail. (2008). Safety and health in the iron and steel industry. Geneva, International Labour Office.

Singh, R. V. (2011). Aluminium rolling: processes, principles & applications. New York, N.Y., McGraw-Hill Education LLC.

Krajew, O. (2007). Operation management and strategy: analysis. [Place of publication not identified], Prentice Hall.

Atzeni, P. (2009). Conceptual modeling: ER 2004 : 23rd International Conference on Conceptual Modeling, Shanghai, China, November 8-12, 2004 : proceedings. Berlin, New York.

Heizer, J., & Render, B. (2009). Operations management. Upper Saddle River, N.J., Pearson Prentice Hall.

Rausch, P., Sheta, A. F., & Ayesh, A. (2013). Business intelligence and performance management: theory, systems and industrial applications. London, Springer.

Mahadevan, B. (2010). Operations management: theory and practice. Upper Saddle River, Pearson.

Russell, R. S., & Taylor, B. W. (2008). Operations management: focusing on quality and competitiveness. Upper Saddle River, N.J., Prentice Hall.

Wild, R. (2008). Operations management: text and CD-ROM. London, Thomson

Galloway, R. L. (2009). Operations management: the basics. London, International Thomson Business Press.

Rastogi, M. K. (2010). Production and operation management. [Place of publication not identified], Laxmi Publications.

Dilworth, J. B. (2012). Operations management: providing value in goods and services. Fort Worth, Tex, Dryden.

Pycraft, M. (2008). Operations management. [Cape Town], Pearson Education South Africa.

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