Advert Co is a large company specialising in graphic design and advertising, the case study presented describes four outstanding issues that is prevalent within the company affecting its performance. The case study introduces Sue Yan and George Thong who were transferred from Indonesia to work at Advert Co, it is evident that there are individual behaviour issues when they discover they are paid a lot less compared to the local employees, Sue’s performance drops as she believes this is unjust. George conversely is grateful for his job as his literacy skills are not as good due to the language barrier. The case study introduces Sally Jones who started with a good work ethic, but performance levels dropped to become more likeable to the team highlighting individual behaviours. The case study demonstrates issues of an insufficient rewards system when the team works hard but do not get adequate reward which is given to each member regardless of their performance level. Another contributing issue is the lack of training received by the staff as they were not prepared the carry out their job properly again affecting performance. Distraught with the reward received they attempt to communicate their dismay with management who instead of taking the information on board fuels to conflict by retorting an angry manner which escalates the situation to legal action demonstration the companies insufficient conflict resolution strategy.
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