Organizational Change, Learning Organisation, And High Performance Work Organization: A Case Study In The Automobile And Hotel Industries

Organizational Change: Process and Impact

Question:

Discuss about the Organisational Change in Various Sectors.

Organizational Change is indicative of the process by taking recourse to which an organization makes suitable changes in relation to the structure, operational methods and that of technology. It is necessary in order to cope with the changes taking place in the present age and significantly affects the organizational performance. The process of organizational change can be continuous or it can take place for a short span of time. There are five types of changes that may affect an organization like that of organization wide change, transformation change, personnel change, unplanned change and that of remedial change (Ivanaj et al. 2015). There are many reasons that forces an organization to undergo changes. Organizations can react to that of the changes or it can take steps from beforehand for the development of the organization. Primary reasons that compel an organization to make changes are that of crisis, innovative technology, performance gap, identifying opportunities and reacting to that of internal and external pressure.

The manufacturing industry is diverse and it includes the industries of aerospace, Information Technology and that of automobile. Service industry is inclusive of Hotel, Health Care, Consultancy and Education. In this essay, the particular industry to which the change tool is applied is that of automobile sector in that of the manufacturing industry and within the ambit of the service industry the change tool has been applied to that of the hotel.

The Learning Organisation focuses on the arena of knowledge and how by taking recourse to learning an organization can succeed. Three kinds of organisational learning exist within the organisation- haphazard learning, double loop learning and that of goal based learning. It greatly benefits the service sector in which the goal of the individual in the organization is on the basis of performance objectives. High Performance Work Organisation acts as a change tool that allows the front line workers to participate in the process of decision making. It can drastically change the routine of the organization where the employers get involved in decision-making. Four practices are stressed in relation to High Performance Work Organization- self directed work team, quality circle, job rotation and Total Quality Management. This essay elaborates in detail how the change tool of Learning Organisation along with that of High Performance Work Organization prove to be suitable for the manufacturing sector and how the learning organisation change tool suits the service sector. Tan Chong International is a brand popular among that of the automobile sector and its distinct business strategy has helped it in earning a prominent position among that of the automobile industry (Tanchong.com 2018). Amara Hotels and Resorts is a hotel brand that is popular in Singapore which has been successful in bringing a fresh approach to that of the concept of accommodation within Singapore (Amarahotels.com 2018).

Change Tools: Learning Organisation and High Performance Work Organization

Manufacturers have to work on global basis that helps them in benefitting from collaboration with different partners throughout the globe. The industry can win a lot of customers by the help of partnerships and alliances. Innovation is an important characteristics pertaining to Tan Chong International, Singapore. The manufacturing industry takes recourse to components with that of raw materials in order to produce the finished goods (Lozano, Benjamin and Kim 2016). Service company, on the other hand provides services to the customer. The finished products can be directly sold to the consumers or to the other manufacturing business that makes use of them in order to create a new product. The characteristics of the service sector is that it is tangible and on the other hand productivity is the primary characteristics of the manufacturing business.

Modern methods of manufacturing focus on producing high quality products by taking the help of flexible methods. The relevant strategies that are of significance for the manufacturing industry are technology, managerial and learning (Georgalis et al. 2015). These strategies can prove to be of great help in the innovation of the products and they are deemed to be extremely useful for the purpose of sales and marketing. Innovations can help Tan Chong International, Singapore in staying ahead of that of their competitors and hence it is of unparalleled significance in the modern era. Advanced Technology is the crux of success in the modern industry and it plays an important role as the expectations of the consumers has risen to great heights at the present age (Grant 2014). It is necessary to make use of advanced technology in order to reduce the price of the automobiles. The workers in Tan Chong International have to stay ahead of the developments in the field of technology in order to succeed the competitive market.

Drastic changes are being made in the organizational structure of the automobile industry. Globalization has become increasingly popular in the modern age and building partnerships can be of great help in the present age. Automative sector can be greatly merited by that of trade unions. It is extremely necessary that an industry innovates the products in order to rise above their rivals. The sector of Research and Development in relation to the automobile industry can discover new technologies that can help in survival within the market (Geppert 2017). They can play a pivotal role in the arena of problem solving. Tan Chong International, Singapore should gain the necessary amount of knowledge so that they can affect that of the policy environment (Tanchong.com 2018). Identification of legitimate areas of legal prescription can help in the flourishing of an industry. Unions and policy makers of Tan Chong International, Singapore should be able to address the aspect of industrial relations in the context of competitiveness (Gillies 2015). Collective industrial relations can be of much help in this regard. Agreements at the industry level among the union and the employees of an organization can help in the process of dealing with the organizational changes in the sector of automobile.

The Automobile Sector: Innovation, Technology, and Partnerships

The functions of the automobile sector like that of production control, quality and maintenance should be integrated within the organization that can affect the operations of Tan Chong International, Singapore. Integration can pave the path for fewer interfaces and facilitate the process of faster decision making in Tan Chong International, Singapore. The automobile sector can achieve high level of utilization by integrating the process of maintenance, planning and that of scheduling (Grant 2014). The manufacturing operations can thus achieve the benefit of greater asset productivity and balanced utilization across that of the network. Integrated engineering unit can be of great help in identifying the new performance levers and promotion of production standards In Tan Chong International, Singapore.

The human resource practices that are effective can help a company in surging ahead of their competitors. Employees of Tan Chong International, Singapore should be appreciated for the contributions that they have made which can help in the developing of an organization. Flexibility, innovation along with that of knowledge sharing are important characteristics of that of high performance work organization (Katzenbach and Douglas 2015). Customer focus is the primary arena of focus in the high performance work organization change theory. Different ideas can be gained from different sources with the help of cross-functional teams (Duffield and  Jonathan 2015).

The industry of hotel is extremely dynamic and employees working in the hotel have to keep learning so that they can adjust to the changes in the present era. The change tool called Learning Organisation stresses on the aspect of skill along with knowledge which greatly benefits an organization in the long course. Training greatly merits the employees of the hotel industry. The work that goes on in the hotel is extremely fast-paced and haphazard learning is central to that of the hotel. The employees of Amara Hotels and Resorts Service learn from different experiences and they learn after making mistakes. The employees become cautious about the mistakes and it helps them in coping with the organisational changes. The learning phase includes context identification which can help in defining the context groups in Amara Hotels and Resorts (Boxall and Keith 2014). The groups can make suitable recommendations and analysing it helps in suggesting improvements. Recommendations can be reviewed by the humans which can then be used for updating the process model of Amara Hotels and Resorts, Singapore.

Performance Measurement can play an important role in quantifying action within Amara Hotels and Resorts. Measurement is indicative of quantification and relevant action can create the path for that of effective performance (Anitha 2014). Measurement is an important aspect of the decision-making process. Amara Hotels and Resorts are offered new possibilities with the help of performance measurement which helps in making important decisions which can achieve the desired, effective results (Amarahotels.com 2018). The goals of the hotel should be made known to the employers which can render effective help in the process of implementing strategies. The making of important decisions is greatly facilitated by the help of computerised information which also helps in measuring the performance (Kantamara and Vichita 2017). Managers at every level of the organization of Amara Hotels and Resorts should be equipped in making decisions in the particular area of competence. Customer satisfaction along with team work are the different metrics that should be noted by Amara Hotels and Resorts before making a performance measurement system (Leroy et al. 2015). Behaviour of employees of hotel industry can help in shaping the hotel. The stakeholder’s goals should be taken into account by Amara Hotels and Resorts. The organisational changes can be brought about in Amara hotels and Resorts by the help of financial and non-financial resources.

The Hotel Industry: Employee Training, Performance Measurement, and Double Loop Learning

Double loop learning helps in questioning of the assumptions related to the objective in Amara Hotels and Resorts (Jaaron and Chris 2017). It serves a useful purpose in discovering new alternatives which can help in the process of problem-solving. Double loop learning takes place on the event of a crisis shrouding Amara Hotels and Resorts. The personnel placed in the new management can revolt that can augment the process of double loop learning. Single loop Learning can be handled easily by the hotel and double loop learning helps in imbibing the cost within the tax structure of the hotel (Limwichitr, Judith and David 2015).  The hotel industry is making use of information technology along with that of sophisticated techniques in order to deal with the different changes. The hiding of important information creates barriers within the hotel industry. Information should be revealed by the personnel who are involved in Amara Hotels and Resorts that can play a decisive role in dealing with the organizational change (Ivanaj et al. 2015). People think the information is vague and inconsistent if the important information are hidden from other people. Errors go unnoticed in the case when vital information is withheld in the organisation. Feedback loops proves to be a hindrance in relation to double loop learning (Lozano, Benjamin and Kim 2016). It is important that transparency is maintained within Amara Hotels and Resorts that plays a pivotal role in the process of adjusting to the changes. The employees should be made known about the changes within the organization that can help them in the process of understanding the implications of that of the changes.

Conclusions and Recommendations

The methods of manufacturing at Tan Chong International should produce work that is of supreme quality and it is necessary that the process is flexible so that handling the changes becomes easy. Learning along with technological strategy can prove to be of great help in the process of dealing with that of the change in Tan Chong International, Singapore. Technology and innovative training methods can greatly fasten the process of developing a product. The developments taking place in the modern era has to be followed closely which can help in dealing with that of the organisational change. Building up of industrial relations can help in the process of development of Tan Chong International, Singapore. The quantification of that of the hotel industry is facilitated by the process of performance measurement. It can help to discover new possibilities that is significant for serving the purpose of decision making in Amara Hotels and Resorts. Advanced technology and sophisticated methods should be used by the employees of Amara Hotels and Resorts so that it can help in the process of organisational change. Transparency can act as a change agent that can help in bringing positive changes within the organization.

Conclusion

Organizational structure that is facilitative and flexible can benefit the organization and be an advantageous factor for the organization over long course of time. Leadership should be capable of securing resources from the management of the organization that can play a great role in bringing organizational changes. Reflectivity along with openness are important aspects that should be given emphasis within the organization for the perfect growth of an organization. Empowering the employees can play a crucial role for making a high performance work organization. The employees can be strengthened by the help of performance measurement that focuses on the development of employees in the company.

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